7821 Gateway Lane, Concord, NC 28027, United States of America
#17 of 23 hotels in Concord
Guests' ChoiceBased on 532 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.7
Facilities
7.3
Staff
8.1
Value for money
7.5
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Kinsey
United States of AmericaToo much air freshener in the rooms. Very uncomfortable for my allergies
Stayed in March 2024
Reviewed: March 25, 2024
Angelis
United States of AmericaOne of the beds had hair on the sheets when we checked in. The toilet seat was dirty or stained so we had to put toilet paper down to use it. The sinks hot water had to be turned off just right or it would keep running bc it didn't stop either way you turned it
The staff was very friendly and nice. They remembered my face and asked about my daughter when she didn't come down for breakfast
Stayed in March 2024
Reviewed: February 26, 2024
Evans
United States of AmericaThe people
Stayed in January 2024
Reviewed: February 19, 2024
Keaira
United States of AmericaAll the hallway walls and inside the rooms were marked up, the bathroom door handle was broken and the toilet was not secure to the floor
Stayed in February 2024
Reviewed: January 5, 2024
Whit
United States of AmericaA bit more budget looking than the pictures show.
Great price and location for what we needed.
Stayed in October 2023
Reviewed: December 11, 2023
Marychristiana
United States of AmericaNothing related to the staff
Good
Stayed in December 2023
Reviewed: December 9, 2023
Shannon
United States of AmericaI didn’t like the fact that housekeeping walked into the room without knocking and before checkout time and still stood there for a moment after knowing we were still there. I’m glad nothing was happening at the time 😳
Comfortable stay
Stayed in November 2023
Reviewed: November 24, 2023
Stephen
United KingdomAlthough asked for room to be cleaned,it wasn’t nor was the beds made at any time of our stay
Room was ok & beds comfortable
Stayed in November 2023
Reviewed: November 16, 2023
Cheryl
United States of AmericaBad experience trying to get some drinks. The soda machine only takes dollar bills, though at one time it apparently also accepted cards. The apparatus for taking cards had been removed. They have an ATM in the lobby, so i took out some money, but when i asked at the front desk if they could change a twenty, i was told they do not keep cash on hand. So i had to leave the hotel and drive to Walmart to get drinks for us at 8PM. If you think you’ll want drinks, better bring one dollar bills. Machine wont accept any other denomination.
We didn't take time for breakfast since we needed to be somewhere. The beds were comfortable, but they kept slipping since the base they were on caused them to slide easily. Maybe some anti skid strips would help. The room was very quiet and everything looked fairly new. The shower was amazing.n
Stayed in November 2023
Reviewed: October 10, 2023
Dana
United States of AmericaBed so close to exterior wall had to crawl to the end or climb over air conditioner to get up. Broken hair dryer and they knew it, no substitute
Location, friendly staff, breakfast was pretty good
Stayed in October 2023
Reviewed: September 18, 2023
Tamra
United States of AmericaThe room didn't have any bedding for the sofa bed or other extras, but the staff was very nice when we asked for what we needed.
Our suite was very spacious and comfortable.
Stayed in September 2023
Reviewed: September 18, 2023
Tierra
United States of AmericaThe staff is not professional. When I first walked in a girl yelled from the back “who dat”. Really?
Location was perfect, room was decent
Stayed in September 2023
Reviewed: September 14, 2023
H
United States of America.
.
Stayed in September 2023
Reviewed: September 4, 2023
Comerford
United States of AmericaToilet moved up and down every time you sat on it and made a loud noise, 2 big dried, old urine stains on both sides of the floor around it, obviously it hadn’t been cleaned in a while. The bathroom door stuck if you closed it and you had to kick it with your foot to get out.
Pool was nice, and staff was friendly and professional
Stayed in September 2023
Reviewed: August 17, 2023
Kathleen
United States of AmericaNo whirlpool
Stayed in August 2023
Reviewed: August 9, 2023
Amanda
United States of AmericaThe air conditioner
Our air conditioner never really worked until we was put into a different room because the power went out.
Stayed in August 2023
Reviewed: July 25, 2023
Kimberley
United States of AmericaCould have a more selective breakfast. Otherwise great place
Convention to the place we were going.
Stayed in July 2023
Reviewed: July 24, 2023
Justin
United States of AmericaThe attention to detail was not great. Although new in the room, the toilet bowl was extremely loose and leaking from the bottom and they did not have a maintenance person on for the weekend. Additionally I booked my room 3 weeks in advance and when I got there they told me they may not have a room for me because they were overbooked in the system. After some pleading that they were able to find me a room but that seems sketchy given that I had a reservation.
The location was great and the hotel and breakfast were nice.
Stayed in July 2023
Reviewed: June 17, 2023
Taffer
United States of AmericaThe beds could have been bigger. I didn't notice when I booked if they said double or queen but they seemed like a double bed. We did have enough room but a little more wiggle room couldn't hurt.
Staff was great. Jasmin at the front desk was wonderful. Breakfast was one of the best ones I've seen in a long time. The pool was perfect. The location was perfect, plenty of shopping and places to eat nearby. Also felt very safe.
Stayed in June 2023
Reviewed: May 7, 2023
Jennie
United States of AmericaBathroom
Alllllllll of it
Stayed in May 2023
Reviewed: April 24, 2023
Shannon
United States of Americathere was no towels, my refrigerator was dirty, kids were running through the halls until 2 in the morning , they did not check to see if I needed anything for my room I stayed 2 nights
Stayed in April 2023
Reviewed: April 19, 2023
Sarah
United KingdomWould have preferred the sink in the bathroom.
The bed was comfortable and location was good.
Stayed in April 2023
Reviewed: April 3, 2023
Stephanie
United States of AmericaToilet was not properly attached to the floor and every time we used it, it lifted up some and it was super wobbly also the mattresses kept slipping off the platform frame as they are not secured
breakfast was good!
Stayed in April 2023
Reviewed: March 28, 2023
Quida
United States of AmericaToiletries seat rocked. Reserved king size bed but none available, double beds was very small.
Nice breakfast and cookies at the front desk was a nice touch. Friendly staff.
Stayed in March 2023
Kissimmee, USA
Giżycko, Poland
Bangalore, India
Saint-David-de-Falardeau, Canada
Massa Lubrense, Italy
Edinburgh, UK
London, UK
Mumbai, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content