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  5. Reviews of Red Roof Inn Grand Rapids Airport

Reviews of Red Roof Inn Grand Rapids Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5131 28th Street South East, Cascade, MI 49512, United States of America

Review Score

Based on 157 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.3

  • Location

    6.6

  • Facilities

    5.2

  • Staff

    6.9

  • Value for money

    5.7

  • Free Wifi

    5.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My room was dirty. The door had black mold on it . Also muddy dog prints . The mirror was dirty as well . Smelled of dog piss.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    5.0
    Was GOOD FOR THE PRICE, BUT HOUSEKEEPING NOT SOMUCH
    • Leisure trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The having to clean before being able to enjoy my stay. There was food on the bed skirt of 1 of the beds. Didn't sweep or mop the bathroom (was ants all over) Refrigerator was so nasty with old food stuck to the bottom. Wife and I went to the store and bought cleaning supplies to clean up the mess. The sink had no drain cover.

    Front desk was amazing, with being busy at the time I came in, she handled it very well

    Stayed in April 2024

  • Reviewed: July 31, 2023

    3.0
    Great location, nice staff, tired run down rooms/property, meh bed.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    Everything looked a bit run down and tired except the entryway had pretty flowers. The room wasn't truly clean. The bed had seen better days.

    Breakfast? What breakfast? I did not see or hear about any breakfast. There was tepid coffee but I didn't get up til 10 a.m. so maybe that's why. However, the staff were really friendly. Best thing about the place was the cheerful, pleasant staff women and a few men. Everyone smiled and was very polite and welcoming.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    3.0
    Didn't even make it a night.
    • Business trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 5 nights

    Due to asthma, I booked this room thinking it would be non-smoking. Although it may be labeled that way, the room still smelled strongly of smoke and irritated my lungs. I had to leave before even staying a night. In addition to that, Booking.com scammed me out of the refund and chose to charge me even though it was not as advertised about the smoking. Unless recouped, likely won't book with either entity again.

    Room was fine overall outside of the strong smoke. Stayed at plenty of RRI in the past, especially in the south where i'm from.

    Stayed in July 2023

  • Reviewed: June 19, 2023

    3.0
    The hotels in a good location. Once I cleaned my room and made it to target to buy my own bedding and towels and cleanin
    • Leisure trip
    • Family with young children
    • Deluxe King Room Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were not cleaned, sheets and towels were used and made to look like they weren’t. Fridge had brown muck inside. The majority of staff were residents living long term in the hotel, no problem there. The obvious prostitution and drug interactions was a problem however.

    Central to shopping, grocery and restaurants.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The floors were very dirty carpet between beds not vacuumed under sink food and dirt.

    Good location

    Stayed in June 2023

  • Reviewed: September 21, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not clean, tub did not drain,linens dtsined

    Beds were comfirtable

    Stayed in September 2022

  • Reviewed: September 2, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Room Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    dirty ac, a little pu on the toilet seat, shower room light is broken.

    Stayed in August 2022

  • Reviewed: July 6, 2022

    3.0
    Don't stay here.
    • Leisure trip
    • Family with young children
    • Deluxe King Room Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Poorly run. Too many long term residents. This unit has gone down hill in every way!

    Not much.

    Stayed in July 2022

  • Reviewed: May 29, 2022

    4.0
    furniture is old and worn. the room smelled like mildew. and no towels in room
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    out of date and dirty

    location

    Stayed in May 2022

  • Reviewed: November 18, 2021

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    What breakfast?

    Stayed in October 2021

  • Reviewed: October 31, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Overnight stay in/out

    Stayed in October 2021

  • Reviewed: October 16, 2021

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night

    Nonsmoking room smelled of cigarette smoke.

    Stayed in October 2021

  • Reviewed: September 18, 2021

    3.0
    Great location, Terrible room
    • Leisure trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The floor was dirty, sticky. The bathroom was small and the toilet should have a lid.This does not to compare with other hotels in the area.

    The location was great, right off the interstate.

    Stayed in August 2021

  • Reviewed: August 20, 2021

    4.0
    It was not that good
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very loud all through the night. Other residence where drinking and yelling most of the night.

    Stayed in July 2021

  • Reviewed: August 19, 2021

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smoke smell, dirty toilet, mold in shower

    Stayed in August 2021

  • Reviewed: July 6, 2021

    3.0
    Poor
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Te room smelled a lot like humid and smoke

    Stayed in July 2021

  • Reviewed: May 29, 2024

    1.0
    The worst l have ever had
    • Leisure trip
    • Couple
    • Deluxe King Room Disability Access Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything. I will never go back.

    Place was dirty Room 110 had drug's under the bed. box of nettiles & half dozen pills.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Disability Access Roll-in Shower Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk person was rude and did not want to check me in for over an hour claiming that she did not know how to operate the new system. She claimed i had to wait for a manager who never showed up after almost an hour after i arrived to check in. She finally checked me in herself after forcing me to go get cash. Then gave me a dirty room with no toilet paper and a bed that scraped my legs as i walked past to use the restroom will not stay here again very bad experience.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights

    The first room I was given, there was no curtain on the window and the window was broken, huge crack, sharp edges, cockroach actively roaming, and the strong smell of cat urine and some chemical trying to cover it. I went back up and requested a different room, was taken to a room on 2nd floor. I have pictures, not pretty, but clearly a dog slept near the bed as was evidnet by the hair matted to the dust ruffle, stained comforters, and I'm pretty sure I know what the other stuff was. they gave me a refund, but I used a booking company, not sure I will ever get my $ back. people outside smoking bongs and joints, I pointed this out, but the front counter guy just shrugged..I would never stay here.

    That the counter person noticed my discust and gave a full refund back to my booking company. I didn't like 1 thing.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Stayed in May 2024

  • Reviewed: May 14, 2024

    1.0
    Very Poor
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The unit had a very strong urine odor. We ended up leaving minutes after we got there

    Location to airport

    Stayed in May 2024

  • Reviewed: May 9, 2024

    8.0
    Very quiet and clean
    • Family with young children
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and Quiet

    Stayed in April 2024

  • Reviewed: May 2, 2024

    1.0
    Not recommended to anyone.
    • Leisure trip
    • Group
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We never stayed as it was disgusting. People living there, we asked to see the room we walked by people smoking pot and yelling at each other. The room had holes in the chairs and the carpet was dirty never touched the beds as we were afraid to.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    1.0
    Never again.
    • Business trip
    • Couple
    • Deluxe Room with Two Queen Beds Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    It was absolutely nasty and the front desk lady was the rudest.

    Nothing.

    Stayed in April 2024

Showing 1 - 25

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