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  5. Reviews of Extended Stay America Suites - Dallas - Greenville Avenue

Reviews of Extended Stay America Suites - Dallas - Greenville Avenue This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12270 Greenville Avenue, Dallas, TX 75243, United States of America

#157 of 170 hotels in Dallas

Guests' Choice

Review Score

Based on 529 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.4

  • Location

    6.6

  • Facilities

    6.0

  • Staff

    7.2

  • Value for money

    6.4

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 9, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I didn't like the location of the room!. I didn't like that the only way in was through the lobby. I especially didn't care for the nonchalant dismal attitude from the manager.

    Didn't get to try any of the breakfast. I appreciated the freshness of the lobby. The location was pretty ok.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    5.0
    Ok but not what was expected
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to change room due to problem with door securely locking in original room. Room we moved to had no recliner for my spouse to sleep in due to having to sleep sitting up. He had to sleep I. A regular chair. There was no toilet paper in the bathroom in the room we were moved to. On the 2nd nighthawk of our stay, room card had to be deauthorized to unlock our door

    We did not have breakfast there by choice

    Stayed in May 2024

  • Reviewed: April 27, 2024

    4.0
    Unsafe stay.
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    got to my room it wasn't clean bed linen not change but manger move fast got me into another room it was very nice but the door had flowing hinges making it hard to lock and feel safe.

    I love location

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The road network is dangerous in some areas

    The city is attractively busy and this is calling me to come and stay.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No shower curtain, iron didn't work. I was never offered clean linens and I stayed almost three weeks. But overall it was a good stay.

    The location was perfect.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    4.0
    Will not return.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They had no breakfast. They gave mini-muffins and oatmeal packets. They made Coffee one pot at a time so we were always waiting. There was no breakfast area. Room was not ready when we got there. Room and building were clean but very dated.

    Staff was nice. Room was not ready when we got there, but because we verified the room with the manager in the morning, she was able to get us one.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    4.0
    It was not the worst but the facilities could use some improvement. Find a bathroom door that fits!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Bathroom door was wrong size for the frame and would not close at all! It would nice to have more than one office chair.

    Nice to have a fridge and freezer and microwave. Bed was comfortable. Floors were nicely done.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no one at the desk when we came and we waited quite awhile. Our room had no chair; they eventually brought one. We didn't have enough towels/washcloths for the number of people in our group; but we're told that towels were only given out on Mondays/Fridays. The doors slammed loudly early and late. We asked for kitchen supplies; but they were completely out of coffee makers, etc. The facility was full; but they should have added staff. They couldn't keep up with breakfast.

    It was clean and adequate, for the most part. The price was good.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The room had a strong dog smell in some parts. There are no kitchen tools you need to look for in the lobby.

    Good quality -price relationship

    Stayed in April 2024

  • Reviewed: April 1, 2024

    5.0
    Just ok
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They don’t list that they charge for pets

    There was no breakfast

    Stayed in March 2024

  • Reviewed: March 4, 2024

    4.0
    Mid at best.
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It wasn’t very clean. There was a pair of men’s boxers in the window.

    The staff was the best part because they were friendly.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    5.0
    Would have been nice to have kitchen items in the room….paper plates, disposable utensils
    • Leisure trip
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noise from guest(s) above me. I didn’t call to complain.

    Didn’t eat breakfast.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    5.0
    Will never return.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that the room was bleach smelled and the front desk was rude.

    Nothing really it smelled like heavy bleach.

    Stayed in February 2024

  • Reviewed: January 27, 2024

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The people next door, yelling and arguing until 4 am. I was there for business seminar and it started at 8 am. Was very tired the next day.

    The amenities in the room. You

    Stayed in January 2024

  • Reviewed: January 7, 2024

    5.0
    I was actually disappointed I expected more the bed was comfortable but the roaches interrupted my s
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the roaches and my tub was peeling at the bottom. So I didn't feel comfortable enough to take a bath. The later it got the more roaches we seen so I wasn't able to sleep comfortable

    The night staff was great very friendly he explained everything. No complaints

    Stayed in January 2024

  • Reviewed: January 2, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The doors to the room wouldn't unlock, had to keep going back to the front desk for more keys. Kids above us were running all night long. The sink drains were slow draining. No breakfast at all even the grab and go breakfast was not delivered.

    Location

    Stayed in December 2023

  • Reviewed: November 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    1 elevator

    The staff a young man named Trey was very professional and nice.

    Stayed in November 2023

  • Reviewed: October 24, 2023

    4.0
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: October 21, 2023

    6.0
    Enuf
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevators turned off at night. Smells of weed. Noise.

    Beds, bathroom, iron. Paid internet works i guess.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing na

    Stayed in October 2023

  • Reviewed: October 10, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Turning off of elevator Front door keypad doesn't work, neither phone.

    Friendly staff

    Stayed in October 2023

  • Reviewed: October 2, 2023

    4.0
    I paid for a double bed but the motel put us in a single bed.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I had paid for a double bed. But when my family and I arrived the motel told me they only had single beds left. So for two days we had to stay in a single room. I was frustrated. The next morning I went down to talk to the employee who knew we were in a smaller room but no double rooms were available.

    Stayed in October 2023

  • Reviewed: September 21, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was lacking of kitchen utensils.

    The location and large room.

    Stayed in August 2023

  • Reviewed: September 16, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness was not great. First room was terrible I requested to move and the second room barely stayed cool.

    Location was great. Quick access to the city.

    Stayed in September 2023

Showing 1 - 25

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