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  5. Reviews of Extended Stay America Select Suites - Newport News - Oyster Point

Reviews of Extended Stay America Select Suites - Newport News - Oyster Point This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11708 Jefferson Ave., Newport News, VA 23606, United States of America

#37 of 41 hotels in Newport News

Guests' Choice

Review Score

Based on 200 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.4

  • Location

    7.3

  • Facilities

    5.8

  • Staff

    7.4

  • Value for money

    6.3

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 27, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Smells and sounds from neighboring rooms affect your own. Bed wasn't comfortable. Only one small towel provided. No light you could turn off/on from the bed.

    The price is very affordable

    Stayed in April 2024

  • Reviewed: April 25, 2024

    5.0
    Nice person at desk but probably will not stay there again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Original room not ready no sheets or towels given a new room however no toiletries

    It was convenient

    Stayed in April 2024

  • Reviewed: March 13, 2024

    5.0
    They charged a 100.00 deposit plus the price of the stay and it did not state that when I booked my stay... I am waiting
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Noise

    Location

    Stayed in March 2024

  • Reviewed: August 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The room was not clean. Smelled of smoking . The air conditioning was very loud .

    The staff was nice. The bed was comfortable. Location convenient for my stay.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    6.0
    Last minute decision
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that I wasn't informed about the $100 incidental fee

    I really wasn't pleased with the room. It was ok, when I entered the room the recliner already had a rip in the head part. The pillows were comfortable

    Stayed in August 2023

  • Reviewed: July 28, 2023

    6.0
    Really disappointed, the only good thing we were able to keep our dog there.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hidden cost, booked for $78. And was charged $205. For deposit. No coffee maker in room but you could request one. No ice machine nor vending machines on premises.

    Breakfast was minimal, no fruit or juice

    Stayed in July 2023

  • Reviewed: June 24, 2023

    4.0
    Less than Satisfactory
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was not up to date. It was a little muggy and when you put the air on it was overly cold there was no happy balance. It had a smell the entire time.

    The location was fine and knew a lot of things.

    Stayed in June 2023

  • Reviewed: May 15, 2023

    4.0
    Hotel was in need of maintenance and could have been cleaner.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could have been cleaner.

    It was convenient to my destinations.

    Stayed in May 2023

  • Reviewed: April 7, 2023

    4.0
    I will not likely stay at another Extended Stay America motel.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    The room had a strong musty odor and a carpet fresh product was used in an attempt to mask the odor. The room was dingy and the cabinets were worn through to expose the particle board on the edges of the cabinet doors. The room was substandard. Also I had to pay a $100 deposit at the time of check in even though I pre-paid for the room and there was no advance notice of this expense. I have stayed at other hotels that do not have this expectation.

    The food was sparse with little variety. The cleanliness of the lobby area where it was served was unacceptable for this caliber of facility.

    Stayed in April 2023

  • Reviewed: March 6, 2023

    6.0
    not as great as I thought it’d be and I don’t recommend staying here
    • Travelers with friends
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the staff were rude and disrespectful and walls were very thin

    the room was clean and spacious

    Stayed in March 2023

  • Reviewed: November 7, 2022

    6.0
    My day was OK except for my checking
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no service at the front desk the property is not bad

    The property and everything was acceptable my check in with a horror I was there at 11:30 PM I didn’t get to check in until after 7 AM

    Stayed in November 2022

  • Reviewed: October 24, 2022

    5.0
    would stay here again if not for the cockroach
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    saw a cockroach in my room

    convenient location, moderately clean and didn’t smell, very good deal

    Stayed in October 2022

  • Reviewed: October 18, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    not clean

    convey

    Stayed in October 2022

  • Reviewed: October 17, 2022

    6.0
    Get the homeless out and redo the place
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a roach in the cabinet and there was like a stain on one of the chairs that if you just wiped it off it would’ve been cleaned and there’s no dusting done at all

    location

    Stayed in October 2022

  • Reviewed: July 25, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    our booked room was not available so we got a smaller room than booked (1 instead of 2 queensize beds), but 1 roller bed in addition

    very friendly and helpful staff

    Stayed in July 2022

  • Reviewed: July 8, 2022

    5.0
    Would never stayed here again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Upon arrival I waited over 1 hr to check in. Then the receptionist had to go check the room if it was ready. Then she gave me my towels to take upstairs.The room should have been ready. I check in 9:30 pm much later than the check in time

    Stayed in July 2022

  • Reviewed: June 26, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was not a full queen size bed. You had to ask if you wanted any pots or pans, coffee pot or any other kitchen item. The shower/tub was very dangerous and you didn't feel safe standing in it taking a shower. The floors needed mopped as your feet soon became very dirty if you were barefoot.

    Staff was friendly and listened.

    Stayed in June 2022

  • Reviewed: June 19, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    Location

    N/A

    Stayed in June 2022

  • Reviewed: April 30, 2022

    4.0
    Not worth the money. I see now why there are not many people staying here.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was a deposit of 106 that was not mentioned when I booked the room. The bathtub leaked, the dressers had damage, countertop had damage, etc room was already damaged but I had to pay a deposit for damages???? I took pictures, so I expect my money refunded

    I didn't see roaches during my stay

    Stayed in April 2022

  • Reviewed: March 16, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Found a cockroach at night when we checked in late and another when we got up.. The parking lot was dirty with trash, the night clerk was nowhere to be found for a very long time to check in and the room was rough/damaged in many places. Upon check out they didn't seem phased by my report of the cockroaches - just said they would put it on a list. Also, they took $100 as a security deposit on check in and $6 tax on that. We have to wait 3-5 business days for a refund, if they think we did not damage or steal anything. This was never disclosed in the booking!!!!

    Easy to get to.

    Stayed in March 2022

  • Reviewed: December 11, 2021

    4.0
    Worn down
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Worn down room, ac barely working, 4/10 clean

    Location

    Stayed in November 2021

  • Reviewed: December 2, 2021

    6.0
    It was a decent place to stay to visit family
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    the interior wall and curtain colors were depressing windows dirty Floor dirty Do not recommend stay on first floor- car noise, people arriving, car engines running need dog poop stations

    heating/AC unit Bed was comfortable toilet flushed well Hot water allowed pets staff was very helpful

    Stayed in December 2021

  • Reviewed: October 12, 2021

    4.0
    Shower & sleep
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We arrived 5 hrs after the check-in time and the room was not ready - it was obvious that somebody used the beds - pillows tossed around, blanket scruffy, TV remote laying on the bed. We had to ask for a new room. WiFi did not work - after consultation at the desk we had to call 1-800 number ourselves to get the WiFi working. AC unit was crammed on one of the beds. So, in night the person sleeping next to it was freezing while the room got muggy. Breakfast was a disappointment given the price of the room per night (approx. $360 per 2 nights). It was more like a courtesy coffee with a granola bar. Please do not use the word “breakfast” - it is misleading. Sorry we did not take pictures - they will be very different from what’s promoted. We needed a place to take a shower and get sleep. Ok, we got it. Will not recommend to a friend.

    It was conveniently located for us. The hotel is pet friendly for a reasonable fee. The beds were comfortable.

    Stayed in October 2021

  • Reviewed: October 4, 2021

    5.0
    Facilities are okay but there is a lot of noise from permanent residents that live there.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Fridge was turned off and the door was not left open. Mold was in the fridge portion and water was almost overflowing in the freezer section. The temperature could be turned down but it was not great that I had to clean the mold out of the fridge.

    Stayed in October 2021

Showing 1 - 25

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