11708 Jefferson Ave., Newport News, VA 23606, United States of America
#37 of 41 hotels in Newport News
Guests' ChoiceBased on 200 hotel reviews
5.4Cleanliness
6.2
Comfort
6.4
Location
7.3
Facilities
5.8
Staff
7.4
Value for money
6.3
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 27, 2024
Barsimantov
United States of AmericaSmells and sounds from neighboring rooms affect your own. Bed wasn't comfortable. Only one small towel provided. No light you could turn off/on from the bed.
The price is very affordable
Stayed in April 2024
Reviewed: April 25, 2024
Matthew
United States of AmericaOriginal room not ready no sheets or towels given a new room however no toiletries
It was convenient
Stayed in April 2024
Reviewed: March 13, 2024
Sirena
United States of AmericaNoise
Location
Stayed in March 2024
Reviewed: August 19, 2023
Anna
HungaryThe room was not clean. Smelled of smoking . The air conditioning was very loud .
The staff was nice. The bed was comfortable. Location convenient for my stay.
Stayed in August 2023
Reviewed: August 7, 2023
Exquisite-j
United States of AmericaI didn't like that I wasn't informed about the $100 incidental fee
I really wasn't pleased with the room. It was ok, when I entered the room the recliner already had a rip in the head part. The pillows were comfortable
Stayed in August 2023
Reviewed: July 28, 2023
Cathy
United States of AmericaHidden cost, booked for $78. And was charged $205. For deposit. No coffee maker in room but you could request one. No ice machine nor vending machines on premises.
Breakfast was minimal, no fruit or juice
Stayed in July 2023
Reviewed: June 24, 2023
Gail
United States of AmericaThe room was not up to date. It was a little muggy and when you put the air on it was overly cold there was no happy balance. It had a smell the entire time.
The location was fine and knew a lot of things.
Stayed in June 2023
Reviewed: May 15, 2023
Troy
United States of AmericaCould have been cleaner.
It was convenient to my destinations.
Stayed in May 2023
Reviewed: April 7, 2023
Alfred
United States of AmericaThe room had a strong musty odor and a carpet fresh product was used in an attempt to mask the odor. The room was dingy and the cabinets were worn through to expose the particle board on the edges of the cabinet doors. The room was substandard. Also I had to pay a $100 deposit at the time of check in even though I pre-paid for the room and there was no advance notice of this expense. I have stayed at other hotels that do not have this expectation.
The food was sparse with little variety. The cleanliness of the lobby area where it was served was unacceptable for this caliber of facility.
Stayed in April 2023
Reviewed: March 6, 2023
Mathis
United States of Americathe staff were rude and disrespectful and walls were very thin
the room was clean and spacious
Stayed in March 2023
Reviewed: November 7, 2022
Trayon
United States of AmericaThere was no service at the front desk the property is not bad
The property and everything was acceptable my check in with a horror I was there at 11:30 PM I didn’t get to check in until after 7 AM
Stayed in November 2022
Reviewed: October 24, 2022
Jon
United States of Americasaw a cockroach in my room
convenient location, moderately clean and didn’t smell, very good deal
Stayed in October 2022
Reviewed: October 18, 2022
Christopher
United States of Americanot clean
convey
Stayed in October 2022
Reviewed: October 17, 2022
Clarence
United States of AmericaThere was a roach in the cabinet and there was like a stain on one of the chairs that if you just wiped it off it would’ve been cleaned and there’s no dusting done at all
location
Stayed in October 2022
Reviewed: July 25, 2022
Mossner
Malaysiaour booked room was not available so we got a smaller room than booked (1 instead of 2 queensize beds), but 1 roller bed in addition
very friendly and helpful staff
Stayed in July 2022
Reviewed: July 8, 2022
Phillippa
United States of AmericaUpon arrival I waited over 1 hr to check in. Then the receptionist had to go check the room if it was ready. Then she gave me my towels to take upstairs.The room should have been ready. I check in 9:30 pm much later than the check in time
Stayed in July 2022
Reviewed: June 26, 2022
Wayne
United States of AmericaThe bed was not a full queen size bed. You had to ask if you wanted any pots or pans, coffee pot or any other kitchen item. The shower/tub was very dangerous and you didn't feel safe standing in it taking a shower. The floors needed mopped as your feet soon became very dirty if you were barefoot.
Staff was friendly and listened.
Stayed in June 2022
Reviewed: June 19, 2022
Deron
United States of AmericaLocation
N/A
Stayed in June 2022
Reviewed: April 30, 2022
Nicole
United States of AmericaThere was a deposit of 106 that was not mentioned when I booked the room. The bathtub leaked, the dressers had damage, countertop had damage, etc room was already damaged but I had to pay a deposit for damages???? I took pictures, so I expect my money refunded
I didn't see roaches during my stay
Stayed in April 2022
Reviewed: March 16, 2022
Brenda
United States of AmericaFound a cockroach at night when we checked in late and another when we got up.. The parking lot was dirty with trash, the night clerk was nowhere to be found for a very long time to check in and the room was rough/damaged in many places. Upon check out they didn't seem phased by my report of the cockroaches - just said they would put it on a list. Also, they took $100 as a security deposit on check in and $6 tax on that. We have to wait 3-5 business days for a refund, if they think we did not damage or steal anything. This was never disclosed in the booking!!!!
Easy to get to.
Stayed in March 2022
Reviewed: December 11, 2021
Maria
United States of AmericaWorn down room, ac barely working, 4/10 clean
Location
Stayed in November 2021
Reviewed: December 2, 2021
Annette
United States of Americathe interior wall and curtain colors were depressing windows dirty Floor dirty Do not recommend stay on first floor- car noise, people arriving, car engines running need dog poop stations
heating/AC unit Bed was comfortable toilet flushed well Hot water allowed pets staff was very helpful
Stayed in December 2021
Reviewed: October 12, 2021
Marie
SloveniaWe arrived 5 hrs after the check-in time and the room was not ready - it was obvious that somebody used the beds - pillows tossed around, blanket scruffy, TV remote laying on the bed. We had to ask for a new room. WiFi did not work - after consultation at the desk we had to call 1-800 number ourselves to get the WiFi working. AC unit was crammed on one of the beds. So, in night the person sleeping next to it was freezing while the room got muggy. Breakfast was a disappointment given the price of the room per night (approx. $360 per 2 nights). It was more like a courtesy coffee with a granola bar. Please do not use the word “breakfast” - it is misleading. Sorry we did not take pictures - they will be very different from what’s promoted. We needed a place to take a shower and get sleep. Ok, we got it. Will not recommend to a friend.
It was conveniently located for us. The hotel is pet friendly for a reasonable fee. The beds were comfortable.
Stayed in October 2021
Reviewed: October 4, 2021
Barbara
United States of AmericaFridge was turned off and the door was not left open. Mold was in the fridge portion and water was almost overflowing in the freezer section. The temperature could be turned down but it was not great that I had to clean the mold out of the fridge.
Stayed in October 2021
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