5634 Merchants Center Boulevard, Knoxville, 37912, United States of America
#39 of 102 hotels in Knoxville
Guests' ChoiceBased on 522 hotel reviews
8.2Cleanliness
8.9
Comfort
8.8
Location
8.6
Facilities
8.7
Staff
8.7
Value for money
8.1
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Mark
CanadaThat I had to ask for more towels and to have my room serviced.
Stayed in May 2024
Reviewed: May 19, 2024
Walt
United States of AmericaFaucet in bathroom was very very loose - was afraid i was going to break it - wobbled a lot
Had a bar
Stayed in May 2024
Reviewed: May 19, 2024
Tiemann
United States of AmericaThis is a dog friendly property, which we appreciate, but our neighbors’ dog barked incessantly when they were gone. Ask for a room away from dogs if you aren’t traveling with one.
Convenient location for our road trip. Lobby bar service opened at 5 and was very reasonably priced.
Stayed in May 2024
Reviewed: April 29, 2024
Dennis
United States of AmericaView of the highway from our room
Convenient location to Knoxville Convention center
Stayed in April 2024
Reviewed: April 28, 2024
Heatherly
United States of AmericaNo extra towels or wash rags in the room. Also some difficulty checking in. At first the lady couldn’t find my reservation she they had some issues with Booking. com but eventually got it figured out.
Comfortable bed and clean.
Stayed in April 2024
Reviewed: April 26, 2024
Andrew
United States of AmericaIt was a little pricey to not include breakfast
It was super clean and great location!
Stayed in April 2024
Reviewed: March 15, 2024
Mara
United States of AmericaLady that greeted us that evening when we arrived very late (3am) was crabby and rude. She obviously hates her life. Had a service pet with us that had very little places around the hotel to go potty.
Clean facility. Location was busy and well lit up. Lots of surrounding businesses like Starbucks etc.
Stayed in February 2024
Reviewed: March 10, 2024
David
United States of AmericaRoom 316 right by elevator and faced very busy highway with excessive road noise which woke me up several times during the night. Also, parking lot light shone directly into the room.
Beds clean and comfortable
Stayed in March 2024
Reviewed: January 8, 2024
Julio
ArgentinaThe breakfast was not good. Food cold, not even 1 piece of jam or jelly. The coffee wasn't good. Not smiles from the lady at the front desk when we daparted.
The location was perfect. So close to I 75 North! They are pet friendly. Nice staff on our arrival. The room was comfortable. Plenty of place to park.
Stayed in January 2024
Reviewed: January 4, 2024
Rebecca
CanadaN/a
Food in the restaurant was tasty and well priced
Stayed in January 2024
Reviewed: December 31, 2023
David
CanadaThere was a dirty wash cloth over the shower bar when we arrived in our room. Other than that the room was very nice but when someone wants a walk in shower they may have accessibly issues the bed was too high for my wife to get into without help. The other thing is we paid for breakfast but wanted to leave at 6 am but you did not serve breakfast till 7 maybe put some muffins and fruit out for early risers.
Lots of room comfortable bed and the staff was very friendly
Stayed in December 2023
Reviewed: December 25, 2023
David
United States of AmericaVery clean and modern. Staff was helpful, courteous, and knew what they were doing. Very near I-75 just north of Knoxville. Good value.
Stayed in October 2023
Reviewed: December 20, 2023
Timothy
United States of Americaroom
no
Stayed in December 2023
Reviewed: October 23, 2023
Elizabeth
United States of AmericaNa
Friendly answered my questions will a smile
Stayed in October 2023
Reviewed: October 17, 2023
Shannon
United States of AmericaWe requested housekeeping but they didn’t ever clean our room. When we returned from a day of sightseeing our room smelled so badly of cigarette smoke. None of us smoke so this was very upsetting.
We liked the sink being outside of the shower / toilet area. This was helpful. We liked the Dove body wash and hair care products.
Stayed in October 2023
Reviewed: October 12, 2023
Jill
United States of AmericaThe rooms are a little tight for a family of 3. Clearance between end of beds and tv stand/dresser was a bit narrow, so we bumped into one another a lot. Not tragic, but the tightness was a little annoying when rushing around to pack up.
Great beds
Stayed in October 2023
Reviewed: September 18, 2023
Ellis
United States of AmericaI have no complaints.
Friendly staff. Clean bed and bathrooms. Quiet. Easy to get to location.
Stayed in September 2023
Reviewed: August 31, 2023
Mary
United States of AmericaI think the breakfast should be included with the room. The hotel prices are not inexpensive and the breakfast is pretty much equivalent to that found in other similar hotels I've stayed in when traveling.
Very friendly and helpful staff, especially front desk person. Clean and comfortable with lots of restaurants nearby.
Stayed in August 2023
Reviewed: August 21, 2023
Carollynn
United States of AmericaNoisy teenagers running around until all hours. Staff suggested next time I make a reservation, choose 4th or 5th floor. They don't put athletic teams up there. I thought breakfast should be included.
Exceptional staff. Gorgeous facility. Steven is an amazing chef.
Stayed in August 2023
Reviewed: July 23, 2023
Martha
United States of AmericaDidn’t have breakfast. It looked like the free breakfast you get at other hotels, but for $14
Stayed in July 2023
Reviewed: July 22, 2023
Lawrence
United States of AmericaThe bathroom could have been cleaner. There was hair on the side of the tub.
I did not eat breakfast. The location was good..
Stayed in June 2023
Reviewed: July 8, 2023
Piercefield
United States of AmericaBreakfast setup
Stayed in June 2023
Reviewed: June 28, 2023
Herbert
United KingdomNothing identified.
Comfortable, clean, good bar and patio area.
Stayed in June 2023
Reviewed: June 5, 2023
Rob
United States of Americano working dryer to wash clothes, and breakfast was not included
clean and the staff was great
Stayed in June 2023
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