144 Merchants Drive, Knoxville, TN 37912, United States of America
#60 of 102 hotels in Knoxville
Guests' ChoiceBased on 382 hotel reviews
7.3Cleanliness
7.7
Comfort
7.9
Location
8.4
Facilities
7.4
Staff
8.5
Value for money
7.5
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Sophia
United States of AmericaIt had a smell as soon as you walked in. The rooms smelled of smoke and other oders and I'm a smoker but not inside. The sheets had stains on them.
I liked having a balcony
Stayed in May 2024
Reviewed: May 23, 2024
Christopher
United States of AmericaRooms and hallways very smoky from cigarettes.
Stayed in May 2024
Reviewed: May 22, 2024
Donna
United States of AmericaThe loudness from interstate.
Very loud! Next to the interstate. Air conditioner was very loud kicking on and off.
Stayed in May 2024
Reviewed: May 21, 2024
Joshua
United States of AmericaIt was convenient for my location
Stayed in May 2024
Reviewed: May 16, 2024
Katie
United States of Americaour room was clean, shower was a lil questionable. i was also attempted to be charged more than once. when checking in we paid our total cost, also while checking out they tried to charge us again but i reassured them that we had already paid and showed it had been taken out of my bank account. about an hour after i left my card was attempted to be charged well over 3 times. it took two phone calls and a long talk with the staff to get this figured out.
very close to the city!
Stayed in May 2024
Reviewed: May 11, 2024
Rick
United States of AmericaAccording to the lady at the front desk, today, 05/10/2024 when I checked out, who was very nice, and polite told me that because I booked my room online and not with them directly, they were not able to honor my AARP Discount, therefore the cost that I paid was the full price of $162.98, when I checked in yesterday and I told Ana, the lady at the front desk about this, she told me that the cost would be adjusted to honor the AARP Discount when I checked out, but it wasn't and therefore I had to pay the full price of $162.98.
Ana the lady that was working the front desk yesterday 05/09/2024 was very friendly and helpful. she gave me my room door card, and when I went to our room and opened the door, we found that someone else had our room, Ana went to check on our room, and returned with the problem solved, and then later called our room to see if we were satisfied, which we were.
Stayed in May 2024
Reviewed: May 9, 2024
James
United States of AmericaGreat staff very comfortable clean room
Stayed in May 2024
Reviewed: April 29, 2024
Deana
United States of AmericaThe gps initially gave me the wrong location
Close to concert hall
Stayed in April 2024
Reviewed: April 29, 2024
Mackenzie
United States of AmericaThe hotel and room smelled very strongly of smoke even though we were in a non-smoking room.
The location was good and close to the city. The ladies at the front desk were very nice. The price was decent compared to other hotels in the area.
Stayed in April 2024
Reviewed: March 8, 2024
April
United States of AmericaWe had to stay for a week while our house was being remodeled and the room was so stuffy and the air did not work at all.
The place was nice and great location.
Stayed in March 2024
Reviewed: January 18, 2024
Janet
United States of Americathe room was cold. took 3 hrs. to warm it up.
it was ok
Stayed in December 2023
Reviewed: December 28, 2023
Sara
United States of AmericaNoise ..but it's the holidays ..to be expected Talked with the front desk , which assured me that it could be stopped if it went on too long
Always pleasant staff , decent price , close to work
Stayed in December 2023
Reviewed: December 23, 2023
Sara
United States of AmericaThere were no refill stations for water bottles. No ice bucket for my room staff could not locate one The hot water did not seem to work correctly not a very warm shower The safety of the area was a bit questionable but the parking lot was very well lit
Very close to the area that I need to be in for work restaurant availability shopping area for groceries.. Staff was helpful and very approachable The lighting around the hotel was very helpful. The price was affordable
Stayed in December 2023
Reviewed: December 3, 2023
Laura
United States of AmericaLocation
Price
Stayed in September 2023
Reviewed: November 10, 2023
Donelson
United States of AmericaN/A
Great location! Only 5 to 10 minutes drive to Neyland Stadium. Plenty of dinning, shopping, gas, etc some even within walking distance. We had a great time and enjoyed our stay at MainStay in North Knoxville. We will definitely be back to visit
Stayed in November 2023
Reviewed: October 16, 2023
P
United States of AmericaCould have been cleaner. Room set up and space was very good. Not enough counter space in bathroom
Good location
Stayed in October 2023
Reviewed: October 5, 2023
Lucy
United States of AmericaRoom smelled like cigarettes.
Location
Stayed in October 2023
Reviewed: September 25, 2023
Holly
United States of AmericaThe lighting in the bathroom wasn't great, and way too dim. We also saw a huge bug, hope it was a palmetto bug,but it looked a lot like a big roach.
Stayed in September 2023
Reviewed: September 25, 2023
Evan
United States of AmericaHot water took way too long and breakfast closing at 9:00
Location
Stayed in September 2023
Reviewed: August 28, 2023
Chris
United States of AmericaThe air conditioning worked but blew directly into the curtains the whole night and didn't really cool the room. Partly our fault because we came in late and basically went straight to bed, but This probably shouldn't be that way.
Quick easy in and easy out location. It suited our needs for a quick stay. The check-in process was fast. Not much left to say about this property.
Stayed in August 2023
Reviewed: August 27, 2023
Berdee98
Trinidad and TobagoThe Breakfast
Location Staff Room
Stayed in August 2023
Reviewed: July 30, 2023
Marian
United States of AmericaThe rooms could have been cleaner. Floors seemed dirty. Breakfast wasn’t that great. Minimal selection and coffee was bitter.
The staff was very good and location was great. I liked having a kitchenette.
Stayed in July 2023
Reviewed: June 18, 2023
Hayes
United States of AmericaWe had a confirmed reservation for our room. However, due to our later arrival on check in, they switched our room with a nice view from the balcony to one overlooking the dumpsters. Informed people who check in later get leftover rooms. Informed her we had confirmed reservation- stated that's why you still have a room 😖 Room & bathroom wall fans didn't work, had to get box fan from front desk to circulate air and increase ventilation.
Staff were nice and helpful.
Stayed in May 2023
Reviewed: May 30, 2023
Rodriguez
United States of Americayou could smell marijuana alot on the lobby
rooms
Stayed in May 2023
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