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  5. Reviews of Extended Stay America Suites - Washington DC Germantown Milestone

Reviews of Extended Stay America Suites - Washington DC Germantown Milestone This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12530 Milestone Center Dr, Germantown, MD 20876, United States of America

#3 of 4 hotels in Germantown

Guests' Choice

Review Score

Based on 187 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    7.9

  • Facilities

    6.3

  • Staff

    7.3

  • Value for money

    6.8

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 28, 2024

    6.0
    Won't be visiting this location again
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The room wasn't properly cleaned. The bathroom had hair on the walls from someone shaving. We even found their disposable shaver cover in the tub. There was also a bottle of alcohol left over in the cupboard area. The pillows were terrible.

    Location was great

    Stayed in May 2024

  • Reviewed: January 8, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    no breakfast!!

    Stayed in December 2023

  • Reviewed: December 9, 2023

    7.0
    Friendly staff
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It looked like the carpet hadn't been vacuumed, and there was no coffee maker in our room. We were also expecting utensils, knives, forks, spoons.

    The lady at the front desk was amazing.

    Stayed in November 2023

  • Reviewed: November 4, 2023

    7.0
    Nice place to stop on our way to the cruise port in Baltimore.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not available, even though it was advertised as one of the perks.

    We were reimbursed 10% of the price of the room due to breakfast not being served.

    Stayed in October 2023

  • Reviewed: September 16, 2023

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    There where no blankets on the beds

    Stayed in September 2023

  • Reviewed: July 17, 2023

    5.0
    Friendly staff, but that's about it
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very dated and dirty. Bed was somewhat comfortable but the pillows were pretty bad. The entire hotel smelled quite bad.

    The staff was friendly and helpful. The location was convenient to the highway and dining.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    5.0
    Great location, but staff could be more helpful and several basic amenities were lacking!
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No ice machine, not enough towels (had to ask several times) hallway area needed desperately to be cleaned and no hair dryer!!

    Location was great!

    Stayed in July 2023

  • Reviewed: June 27, 2023

    7.0
    A bare bones place
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    bed could have been more comfortable. Breakfast could have had cereal and fruit.

    Breakfast was a granola bar and/or a packaged muffin, no decaf coffee and hot chocolate. This is a bare bones place. Very clean

    Stayed in June 2023

  • Reviewed: June 13, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 6 nights

    Front desk staff was hard to find at times.

    Price and location.

    Stayed in May 2023

  • Reviewed: June 5, 2023

    5.0
    Fair
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There is a smell of cigarettes in the room, especially as it gets later into the night, and the smell becomes stronger. It seriously affects sleep.

    Stayed in June 2023

  • Reviewed: January 20, 2023

    6.0
    Disappointed
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    a the free breakfast was pitiful. Check in took forever. The room was very loud.

    Stayed in January 2023

  • Reviewed: November 22, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast, not what I was expecting

    Spacious, clean liked that it was all non smoking

    Stayed in November 2022

  • Reviewed: July 3, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    there were no breakfasts, only some envelopes to make hot chocolate, the coffee did not taste like anything and one mofin

    The room is very Clean

    Stayed in June 2022

  • Reviewed: June 26, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was more for people who want to stay longer than just one night like we did.

    Location

    Stayed in June 2022

  • Reviewed: June 25, 2022

    5.0
    Decent Stay
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    What I didn’t like was how the toilet easily clogged with the tissues I used. The floor was sticky and there were ants crawling on the mini desk which was close to my bed. The phones and alarm clock didn’t work at all and I didn’t have a remote in my room. The food choices were okay although the items were old and you could tell by how it looked as how the food fell apart when you opened it.

    I love that it was a suite, not many hotels I book gave that. The room had a big fridge, microwave & kitchenette. There was a seat in the corner for a good reading and the bathroom was clean.

    Stayed in June 2022

  • Reviewed: June 25, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast selection could have been more varied and included more options

    The room and staff were very nice

    Stayed in June 2022

  • Reviewed: June 24, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet was broke when got into room. Elevator down button broke.

    Location

    Stayed in June 2022

  • Reviewed: June 23, 2022

    5.0
    Meh
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    I booked 2 beds. When I arrived, I paid for the room, oly to learn it was for one bed. When I called and asked the front desk, her response was "Oh. We don't have a room with 2 beds. We're overbooked. Do you still want the reservation?"

    The location was great. Safe, close to the event we were attending

    Stayed in June 2022

  • Reviewed: May 22, 2022

    6.0
    Overall for the value this is a good place and I'd stay again.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    We had an issue with hot water in the shower the first morning so I had to finish washing my hair in the kitchenette sink. But they were very helpful and immediately moved us into another room. The anemities stated a hair dryer and coffee maker. We had to request both and we received a hair dryer but they didn't have enough coffee makers so we didn't get one.

    The staff and the atmosphere was friendly and helpful. The location was excellant for us to take our trip into DC. Just down the road were restaurants, shopping, gas stations and even a verizon store which we needed. Our rooms and the lobby were very clean and outside was very nicely landscaped and upkept. The price compared to other hotels in the area was excellant.

    Stayed in May 2022

  • Reviewed: May 21, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    shady sketchy people

    it’s close to home

    Stayed in May 2022

  • Reviewed: January 3, 2022

    7.0
    pls put some air freshener all the room because smells so bad ,pls improve the breakfast.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the breakfast thing, nobody likes to breakfast granola bars, not worth Of money. the room smelled bad even though we get the nonsmoking room still smells so bad, the heater making some noise they need to fix it, the pillows need to be changed it’s small and stinky, even the refrigerator smells bad too they need to clean it , the toilet look old and stinky ,

    the location so quiet ,

    Stayed in January 2022

  • Reviewed: December 6, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I always put in notes when booking that a room close to the elevator is requested. our room was the furtherest you could get from the elevator & there was no other room to move us to, was very difficult for my husband. I didn’t see the small note at front desk about dishes etc. seems you have to request them. Then when I did, received 2 plates 2 bowls, 2 cups, 2 plastic cups, 2 forks, 2 knives, & 1 bent spoon. Seems they had no other spoons. also hot water in kitchenette was locked, not very sanitary for dish washing. I will not be staying here again.

    location

    Stayed in December 2021

  • Reviewed: November 29, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast 8am not have coffe,asking staff the ladie is very angry

    It closed of Food place and supermarket

    Stayed in November 2021

  • Reviewed: October 13, 2021

    5.0
    We stayed. We left. Unremarkable in any way.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    Toilet required skill to use. A lot people would have called the front desk. Room was shabby and worn out.

    Location seemed safe.

    Stayed in October 2021

Showing 1 - 25

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