3425 Mulberry Church Road, Charlotte, NC 28208, United States of America
#135 of 184 hotels in Charlotte
Guests' ChoiceBased on 577 hotel reviews
7.1Cleanliness
7.8
Comfort
7.8
Location
8.0
Facilities
7.3
Staff
7.9
Value for money
7.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Christopher
United KingdomDecor was very brown.
The room was clean and quiet. The bed was very comfortable.
Stayed in April 2024
Reviewed: April 22, 2024
Stephanie
United States of America1st day breakfast was cold 2nd day the breakfast was much better. The pool was not able to be used and that was main reason we stayed there. Our Toilet was loose and when you set on it felt like it was moving.
The room size was nice and bed was comfortable.
Stayed in April 2024
Reviewed: April 16, 2024
J
United States of AmericaI know I booked last minute when I misses my connecting flight. the price was $160 per night for this kind of hotel is a little bit pricey, my room door has a big gap on the side but i still can lock it. I had to tuck face tissues to close the gap.
The hotel shuttle run often. I was very lucky to only wait 5 minutes to get the shuttle to the hotel at midnight. The hotel just changed out the towels. it’s nice, new,soft and whites.
Stayed in April 2024
Reviewed: April 10, 2024
Mary
United States of AmericaOk, location was ok
Stayed in April 2024
Reviewed: April 10, 2024
Irina
United KingdomThe breakfast is pretty abysmal, but I guess I've come to expect it from 3 star american hotels.
Comfortable room and comfortable beds, late check in, friendly staff.
Stayed in April 2024
Reviewed: March 17, 2024
Carolyn
United States of AmericaMain desk was on her cell phone when I came in and talked for a long time
Shuttle to the airport
Stayed in March 2024
Reviewed: March 17, 2024
Monique
United States of AmericaIndoor pool was closed and it smell like dog
Convienent
Stayed in January 2024
Reviewed: February 14, 2024
Katie
United States of AmericaVery convenient to airport with free shuttle
Stayed in February 2024
Reviewed: January 26, 2024
Robert
United States of Americana
your night time front desk person Steven was excellent. very helpful, very friendly and took a lot of stress out of my situation. Thank you Steven.......... He is an asset to your organization............
Stayed in January 2024
Reviewed: January 20, 2024
Islandchicmx
United States of AmericaThe price doubled due to flight cancellations, and the heater in the bedroom didnt work.
Large comfortable rooms
Stayed in January 2024
Reviewed: January 6, 2024
William
United States of AmericaBeing lied to about shuttle service. I called for pick up from airport, man said not a service offered.
The complimentary breakfast in the morning was the best we have experienced in our travels. The woman in charge of the breakfast, best we have ever seen.
Stayed in December 2023
Reviewed: December 29, 2023
Tiffany
United States of AmericaRoom wasn't very clean. The place smelled of weed the whole time. Not much to choose from at breakfast and it was cold.
Bed was decent and the shower had good pressure and water got hot.
Stayed in December 2023
Reviewed: November 3, 2023
Mark
United States of AmericaMore usb ports in the room and bedroom. The one that they had in the living room was not working and there were none in the bedroom for charging your phones etc. I asked for a wake up call at 0700 but never received one and some of the front desk staff were dressed like they just got out of bed
free breakfast and 24 hr. check in. Close to airport. Bathroom was clean and bright.
Stayed in November 2023
Reviewed: October 27, 2023
Danny
United States of AmericaIt was all good.
Na
Stayed in October 2023
Reviewed: October 17, 2023
Christoffer
DenmarkUnfortunately the girls came running with a bed bug in their hands..
Decent rooms, good breakfast
Stayed in October 2023
Reviewed: October 16, 2023
Jarrett
United States of AmericaSomewhat expensive, considering competition. 
Convenient to the airport, clean environment and clean bedroom suite. Excellent staff.
Stayed in October 2023
Reviewed: September 25, 2023
Pamela
United States of AmericaThe 3rd floor smelled strongly of weed. I didn’t like that I had to book my own room after I got there for the same price as the going rate. Booking.com was no deal!
I was not able to eat breakfast because I had an appointment for shuttle.
Stayed in September 2023
Reviewed: September 18, 2023
Carol
United States of AmericaLocation was a little bit hidden
It was clean
Stayed in September 2023
Reviewed: September 6, 2023
Catherine
United States of AmericaThe scenery, it just felt like we were secluded from everything else.
I thought the breakfast was really good and there was a lot to choose from.
Stayed in August 2023
Reviewed: September 4, 2023
Kimberly
United States of AmericaThe room could've been a little cleaner. Chair arm was about to come off. Fridge froze our drinks after first day, even after turning it down. Smelled like Marijuana the entire stay in the hallway.
Comfort and convenience of location
Stayed in September 2023
Reviewed: August 14, 2023
Hope
United States of AmericaNot very clean
Convenient location to the airport
Stayed in August 2023
Reviewed: August 11, 2023
Pamela
United States of AmericaPoor management of breakfast. No clean for guests.
The room
Stayed in August 2023
Reviewed: August 8, 2023
Luz
United States of AmericaN/A
Excellent breakfast
Stayed in July 2023
Reviewed: July 28, 2023
Aixa
CanadaI stayed overnight due to a flight issue that stranded me. The room was spacious and clean. It was welcomed bed, bathroom, transportation back to airport stay.
Stayed in June 2023
San Diego, USA
Wilmington, USA
Berlin, Germany
Amsterdam, Netherlands
Mikri Vigla, Greece
Toscolano Maderno, Italy
Alsóörs, Hungary
Karatu, Tanzania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content