Bathroom floor was filthy and covered with something slimy and slippery.

Stayed in July 2023

Breakfast

Customer service by the staff

Stayed in June 2023

The bathroom was not the greatest. One of the bulbs was out over the mirror, toilet flushed twice every time it was flushed, shower was not set up well.

Bed was comfortable and we got a good night's sleep before heading to the airport. Good location as it was very close to the airport!

Stayed in July 2023

Noisy. The room next door….I heard every pee and flush of toilet, every tap on wall, tv, it was not good. The next morning we went down for breakfast and it was all gone. All eaten. It was 9:30 and breakfast was supposed to be until 10. I asked girl at counter is breakfast fist come first served until gone, or is breakfast for all paying guests until 10. We left. I was pissed. I paid $170 for nothing more than a sleep. Will not go back. We plan to drive this route annually as my mother and father in law moved, and we will find another hotel that actually has value for what we pay. I got ripped off and I hate being ripped off. Very disappointed.

It was convenient for getting back on the highway

Stayed in June 2023

I didn't like it. Not that there was anything wrong with the property, albeit the fact that they charge you $150 for "security" purposes. Nowhere when you make a non-refundable booking in booking.com is this advertised. I didn't like it. Not that there was anything wrong with the property, albeit the fact that there was yesterdays ( hopefully not from before) bath towel hanging from the shower bar. I didn't like it. Not that there was anything wrong with the property, albeit the fact that they deceive you with a smile and welcome and then slam you with a charge that SHOUTS: we don't trust you! I didn't like it. Not that there was anything wrong with the property, albeit the fact that it is the first property in which I have received a no for an answer when I asked if my motorbike could be parked under the cover of the enormous entrance. I didn't like it. Not that there was anything wrong with the property, albeit the fact that hopefully I will never return to Englewood, OH again in my lifetime. I didn't like it. Not that there was anything wrong with the property, albeit the fact that management, when I pointed out they should get an insurance policy if they are so worried about potential vandalism, tried to explain they had to treat everyone the same, for a tiny minority of vandals. They try to explain the unexplainable!!! Probably they will too if they answer this review. I didn't like it. Enough said.

Nothing wrong except the owners policy. They are new and as is becoming more frequent, Asian businessmen are buying travel oriented hotels all over the place, and they harass you to pay a "security fee" which is more than the total cost of the room you already payed for in the web app. They "explain" that since they used an "outside" web service provider to book, they retain $150 on your credit card which will be reimbursed in 3-5 business days ( I assume they make a profit with the bank delays. So they tell you this and lie to you because they say they do not have access to my personal details. Instead of asking ME for my personal details, they say I am free to leave or I pay up "the security fee". Of course I would never get the money back from a non-refundable rate I have already paid for. And in this week long trip of mine across the country, I always use the app and it is the first time ( on my fifth night on the road) when I get confronted by this highway robbery. I hope this opinion gets published, and will never use booking.com again if it is not.

Stayed in June 2023

I can't think of any negatives.

The staff is always courteous and helpful. I love the hot breakfast each morning, and the addition of biscuits and gravy is spot on. Yum!

Stayed in June 2023

I did not feel safe leaving my car in the lot. The area was not clean or welcoming. The room was very dated and there was a very loud fragrance on the second floor that caused me to cough all night long. My air in the room didn’t seem to work and it was very humid. Overall definitely not worth the money paid.

Staff was nice

Stayed in June 2023

They put a charge on my credit card for an additional $150.00 as a separate security deposit. When I checked in they told me it would be refunded the next day. It still is on my credit card with no credit 4 business days later. I called the property and they said they processed the credit and my bank was hanging onto the credit. I called Chase Bank right after and they said that was not true, so I filed a fraudulent charge claim. This is a very dishonest business practice. I have never had any hotel or motel do this before. When I called their customer service line they told me it was industry standard. Again a lie. Do not stay at Comfort Inn unless you want to be cheated out of $150 or have to watch your credit card statement to see what fraudulent charges they are putting on it.

Food items were good. Not enough room. Tables and chairs pushed all together. Not comfortable. Room was very noisy. 6:30 am on Sunday morning, it sounded like they were moving furniture above us. Also ice machine and vending machine very noisy.

Stayed in June 2023

the staff

not much

Stayed in June 2023

Nothing

Convenient affordable

Stayed in May 2023

I have came here a few times and will not come back here again I'm from Cleveland ohio this hotel sucks I will tell everybody personal and the Media how bad it was I paid $279.00 dollars for two nights.

Nothing at all we ask to clean up the room twice the room was never clean the sheets were disgusting

Stayed in May 2023

The room was on the first floor right across from the ice machine so we were woken late at light and early morning by people using the machine.

Beds were comfortable and breakfast was good

Stayed in May 2023

I really can't think of a negative at this time.

Thstaff is friendly. The rooms are safe and cozy and the breakfast in the morning is convenient and satisfying. I stay here 4 times a year, and it's consistently accommodating.

Stayed in March 2023

I really can't think of any negatives. The accommodations were clean and comfortable, the staff welcoming and polite, all great things.

Very close to my work and convenient to surrounding amenities. The breakfast provided was hot and delicious. Much appreciated.

Stayed in January 2023

The handicap shower was quite worn and needed a little extra cleaning.

The office clerk was exceptional and very helpful. She was will to accommodate our special needs.

Stayed in November 2022

Water pressure poor for a room on the 2nd floor. Previous guest in our room left cup of a soft drink in refrigerator, not removed by cleaning staff.

Comfortable beds and pillows. Do Not Disturb door signs available. Staff very friendly. Quiet and many choices for breakfast including eggs, sausage, ham, fresh ftuit, as well as all the basics for an everyday breakfast. Front desk staff very helpful.

Stayed in November 2022

all great

very clean. staff very helpful and friendly

Stayed in November 2022

Room located right next to elevator, noise level was not good for restful night. Had to put a deposit on a card “for incidentals” (not like they have room service) even though had paid for room in advance online, so card was on file. Disappointed Booking.com did not make me aware of this at time of booking.

It was mostly clean & comfy.

Stayed in October 2022

the location

it was clean and quiet.

Stayed in October 2022

I can't think of a negative. I am taken care of very well. The beds are comfy, the room is cozy, I can bring my meals in if I choose and warm them up in the microwave and store leftovers in the fridge....just like at home! I like being able to come "home" and relax with a warm meal and a comfy chair.

I stay here several times a year as it is in great proximity to my work here. The staff is friendly and helpful, the breakfast is a wonderful way to start my day and I love chatting with the employees...I always feel like this is my home away from home and I truly am with family. I appreciate that...thank you Comfort Inn.... You help being away from home a whole lot easier.

Stayed in October 2022

THERE WAS NOTHING I DID NOT LIKE

I Had to leave my Home due to MY Water heater Broke!! and wasnt going to be fixed til Monday!!! I am soo Glad I chose this Location Because They were so professional and very nice!! I relaxed to no end and the Room was Very Very clean and Quiet!!! I cant THANK YOU Enough for a WONDERFUL WEEKEND!!

Stayed in August 2022

No clock in the room. Hotel did not get my request for a quiet, top floor room. Hotels that I book with Bookings.com don't seem to get these requests. Hotel accommodated anyway. We were booked as for a handicapped room and ended up with one and we don't know why.

Breakfast was O.K. (the usual). Coffee was really good.

Stayed in July 2022

Not a thing...

Exceptional service. There for a high school soccer tournament and the whole staff made everyone feel welcome.

Stayed in July 2022

The in people in the next room. But staff took care of us .

location and staff

Stayed in July 2022

Very clean, close to the highway. The staff was very friendly and accommodating. The complimentary breakfast started at 7am because it was a weekend, but we were leaving at 5:30am. They had coffee ready and also offered us some of the premade muffins, etc.

Stayed in July 2022