3235 Norman Avenue, Joliet, IL 60435, United States of America
#14 of 23 hotels in Joliet
Guests' ChoiceBased on 138 hotel reviews
7.0Cleanliness
7.6
Comfort
7.8
Location
8.2
Facilities
7.2
Staff
8.3
Value for money
7.3
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 19, 2024
Kristin
United States of AmericaThin walls, very loud everytime the room next door flushed their toilet. Could use some updating.
Great location, kitchen in room, nice pool and hot tub.
Stayed in May 2024
Reviewed: May 16, 2024
Vincent
United States of AmericaElevator needs a tune up.
Good bedding and clean room
Stayed in May 2024
Reviewed: May 2, 2024
Shanda
United States of AmericaThe bathroom sink hot water was not working and the microwave fuse blew
Every
Stayed in April 2024
Reviewed: March 22, 2024
Mcgeever
United States of AmericaCloset smelled like a dirty gym bag. The room needs a dresser of some sort, even a smaller one.
Could have used some fruit, but good breakfast. The pancake machine is a really good idea. The room looked nice. The fridge and other appliances were nice to have.
Stayed in March 2024
Reviewed: November 20, 2023
Christillina
United States of AmericaSome of the finer finishes in the room weren't quite finished well. Prob from the contractor
The staff here is superb! Rooms were ok value...but what the rooms lacked, the staff more than made up for. Sooooo nice and accommodating. Always ppl going around cleaning.
Stayed in November 2023
Reviewed: October 23, 2023
Aisha
United States of AmericaThe shower head definitely needs fixing and maybe a change of the toilet seat?
We came for a quick weekend event so didn’t stay indoor too much but the room was good, we liked the flooring and breakfast was pretty decent especially with the pancake option.
Stayed in October 2023
Reviewed: October 8, 2023
Quintina
United States of AmericaThe selection for breakfast is always the same!!] They need to switch it up some. Like fresh fruit, a waffle maker, etc
The cleanliness of the facility and the staff was very nice as well. Everyone is so friendly. The snacks were also full for purchase.
Stayed in October 2023
Reviewed: October 7, 2023
Ezinne
United States of Americaweed smoking outside, attendants not available for check out
Breakfast, pool and room.
Stayed in September 2023
Reviewed: September 11, 2023
Andrea
United States of AmericaMaybe just the food.
The staff was super friendly and helpful. Comfortable stay while we were there.
Stayed in September 2023
Reviewed: August 5, 2023
Kathy/keri
United States of AmericaThe only problem I had, Always with the upper management, Kate Who also is management of the hotel next-door at best Western, who Threaten me and my kids to leave because he complained about a couple things that need to be brought to their attention so they can fix it for not only me but future guests. She literally said she wasn’t excepting my money anymore and told me to leave of course I did it because there is no legal reason for me to but someone like that should not be in upper management & Should never treat us like that.. it was unbelievable!! any guest should have the free right to either willfully email and let them know their concerns or complaints without being threatened to leave I have never experienced anything like that in my life.
The staff Marisa, Michelle, Jay, Raechel and GM, Bobby were amazing & maintenance guy, Jose and housekeeper, Lily were more than amazing as we were there for a couple months waiting to move into our house and it made us feel like family and always made sure we had what we needed. I cannot Thank them enough!
Stayed in June 2023
Reviewed: June 10, 2023
Kathy/keri
United States of AmericaLamp shades were Filthy/stained with what looked like almost blood/dirt stains & quilts had HUGE holes and also stains on them. I got a new one @front desk & when got back to my room saw it had even a Bigger Hole in bed quilt.. I don’t like they have no other blankets to offer but only a worn down quilt cover to go with 1 thin white sheet. Pillows are VERY comfy though but small
They ran out of breakfast and didn’t refill @only 8AM. They shut juice/water machine down when should be on all day. The pancake machine was great and VERY clean dining- kitchen area as well:)
Stayed in June 2023
Reviewed: April 3, 2023
Jessica
United States of AmericaI order a room with a sofa bed and got a chair. No ice bucket. No soap. No shampoo. Only was giving two towels for a room that was suppose to sleep 4 only slept 2. I'll never come back And the bedding had blood on the middle sheet disgusting clean them I have worked house keeping not hard to clean up. I'll make sure nobody I know comes here Also the dish washer had nasty old dishes in it and there was no spoons in the silver wear bc I'm sure drug addicts took them. Place looks nice but a dump low key don't come here with children either they had no breakfast for kids
I like the rooms that have a Lil kitchen in them but they had no soap in bathroom just one simple bar soap nothing else
Stayed in April 2023
Reviewed: February 26, 2023
Dufrene
United States of AmericaThe staff of very unpleasant
Stayed in February 2023
Reviewed: February 13, 2023
Marisol
United States of AmericaSomething’s weren’t clean. Sheets had stains, didn’t seem very clean.
Friendliness of the staff.
Stayed in February 2023
Reviewed: October 13, 2022
Renate
United States of AmericaRooms were dirty, spackling stuck to rug, obviously not vacuumed ...very dusty Coffee cold in am...very limited bfst
Location was convenient
Stayed in October 2022
Reviewed: August 7, 2022
Domurat
United States of AmericaKitchen facilities were under renovation,, the breakfast choices were minimal.
Stayed in August 2022
Reviewed: August 4, 2022
Rodney
United States of AmericaDog barking a lot at late night and early in morning
Stayed in August 2022
Reviewed: July 26, 2022
John
United States of AmericaSome juices would have been nice. Microwave didn't work
I liked the room except being on the 3rd floor.
Stayed in July 2022
Reviewed: December 4, 2021
Michelle
United States of AmericaNothing. It was a nice comfortable stay
Friendly staff, clean room and coffee available
Stayed in December 2021
Reviewed: November 17, 2021
Don
United States of Americano milk for breakfast
Stayed in November 2021
Reviewed: September 4, 2021
Miriam
United States of AmericaThe rooms need a major update
It was dog friendly
Stayed in August 2021
Reviewed: May 23, 2024
Victoria
United States of AmericaIt took 10 minutes for someone to come to the desk yo check in. Then gave us a sibgle king room without a pull out bed for 3 people( when booked it said I'd get a pull put bed). When we got to our room someone was already in there so we had to go back down stairs to get a different room. Elevator was broke when we got there. Doors on room and bathroom didn't shut very good. Bathroom door wouldn't close.
It was clean and the bed was comfortable.
Stayed in May 2024
Reviewed: May 14, 2024
Roberto
United States of AmericaThe setting the people ect ect
Stayed in May 2024
Reviewed: April 29, 2024
Candice
United States of AmericaClean facilities, loved the kitchenette in my room. Great pool area, friendly staff.
Stayed in April 2024
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