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  5. Reviews of MainStay Suites Joliet I-55

Reviews of MainStay Suites Joliet I-55 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3235 Norman Avenue, Joliet, IL 60435, United States of America

#14 of 23 hotels in Joliet

Guests' Choice

Review Score

Based on 138 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    8.2

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.3

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Thin walls, very loud everytime the room next door flushed their toilet. Could use some updating.

    Great location, kitchen in room, nice pool and hot tub.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    8.0
    Good / basic rest in a quiet location.
    • Leisure trip
    • Solo traveler
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator needs a tune up.

    Good bedding and clean room

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Always nice this is the only hotel o frequent now
    • Leisure trip
    • Couple
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom sink hot water was not working and the microwave fuse blew

    Every

    Stayed in April 2024

  • Reviewed: March 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Closet smelled like a dirty gym bag. The room needs a dresser of some sort, even a smaller one.

    Could have used some fruit, but good breakfast. The pancake machine is a really good idea. The room looked nice. The fridge and other appliances were nice to have.

    Stayed in March 2024

  • Reviewed: November 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the finer finishes in the room weren't quite finished well. Prob from the contractor

    The staff here is superb! Rooms were ok value...but what the rooms lacked, the staff more than made up for. Sooooo nice and accommodating. Always ppl going around cleaning.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    7.0
    Quick trip, decent stay
    • Leisure trip
    • Group
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower head definitely needs fixing and maybe a change of the toilet seat?

    We came for a quick weekend event so didn’t stay indoor too much but the room was good, we liked the flooring and breakfast was pretty decent especially with the pancake option.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    My stay
    • Leisure trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The selection for breakfast is always the same!!] They need to switch it up some. Like fresh fruit, a waffle maker, etc

    The cleanliness of the facility and the staff was very nice as well. Everyone is so friendly. The snacks were also full for purchase.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    weed smoking outside, attendants not available for check out

    Breakfast, pool and room.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Maybe just the food.

    The staff was super friendly and helpful. Comfortable stay while we were there.

    Stayed in September 2023

  • Reviewed: August 5, 2023

    7.0
    Mainstay made our long stay while waiting for our NEW home more than accommodating!!
    • With a pet
    • Leisure trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The only problem I had, Always with the upper management, Kate Who also is management of the hotel next-door at best Western, who Threaten me and my kids to leave because he complained about a couple things that need to be brought to their attention so they can fix it for not only me but future guests. She literally said she wasn’t excepting my money anymore and told me to leave of course I did it because there is no legal reason for me to but someone like that should not be in upper management & Should never treat us like that.. it was unbelievable!! any guest should have the free right to either willfully email and let them know their concerns or complaints without being threatened to leave I have never experienced anything like that in my life.

    The staff Marisa, Michelle, Jay, Raechel and GM, Bobby were amazing & maintenance guy, Jose and housekeeper, Lily were more than amazing as we were there for a couple months waiting to move into our house and it made us feel like family and always made sure we had what we needed. I cannot Thank them enough!

    Stayed in June 2023

  • Reviewed: June 10, 2023

    6.0
    It was nice and GM,Bobby was Amazing and we loved the clean pool! Staff was amazing !
    • With a pet
    • Leisure trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Lamp shades were Filthy/stained with what looked like almost blood/dirt stains & quilts had HUGE holes and also stains on them. I got a new one @front desk & when got back to my room saw it had even a Bigger Hole in bed quilt.. I don’t like they have no other blankets to offer but only a worn down quilt cover to go with 1 thin white sheet. Pillows are VERY comfy though but small

    They ran out of breakfast and didn’t refill @only 8AM. They shut juice/water machine down when should be on all day. The pancake machine was great and VERY clean dining- kitchen area as well:)

    Stayed in June 2023

  • Reviewed: April 3, 2023

    7.0
    I won't be back period
    • Leisure trip
    • Group
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I order a room with a sofa bed and got a chair. No ice bucket. No soap. No shampoo. Only was giving two towels for a room that was suppose to sleep 4 only slept 2. I'll never come back And the bedding had blood on the middle sheet disgusting clean them I have worked house keeping not hard to clean up. I'll make sure nobody I know comes here Also the dish washer had nasty old dishes in it and there was no spoons in the silver wear bc I'm sure drug addicts took them. Place looks nice but a dump low key don't come here with children either they had no breakfast for kids

    I like the rooms that have a Lil kitchen in them but they had no soap in bathroom just one simple bar soap nothing else

    Stayed in April 2023

  • Reviewed: February 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff of very unpleasant

    Stayed in February 2023

  • Reviewed: February 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Something’s weren’t clean. Sheets had stains, didn’t seem very clean.

    Friendliness of the staff.

    Stayed in February 2023

  • Reviewed: October 13, 2022

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms were dirty, spackling stuck to rug, obviously not vacuumed ...very dusty Coffee cold in am...very limited bfst

    Location was convenient

    Stayed in October 2022

  • Reviewed: August 7, 2022

    7.0
    I understand that the Joliet location is under construction , I'm sure it will be nice.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Kitchen facilities were under renovation,, the breakfast choices were minimal.

    Stayed in August 2022

  • Reviewed: August 4, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dog barking a lot at late night and early in morning

    Stayed in August 2022

  • Reviewed: July 26, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some juices would have been nice. Microwave didn't work

    I liked the room except being on the 3rd floor.

    Stayed in July 2022

  • Reviewed: December 4, 2021

    8.0
    Clean and comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. It was a nice comfortable stay

    Friendly staff, clean room and coffee available

    Stayed in December 2021

  • Reviewed: November 17, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    no milk for breakfast

    Stayed in November 2021

  • Reviewed: September 4, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms need a major update

    It was dog friendly

    Stayed in August 2021

  • Reviewed: May 23, 2024

    3.0
    For the Money it's not worth it.
    • Leisure trip
    • Family with young children
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It took 10 minutes for someone to come to the desk yo check in. Then gave us a sibgle king room without a pull out bed for 3 people( when booked it said I'd get a pull put bed). When we got to our room someone was already in there so we had to go back down stairs to get a different room. Elevator was broke when we got there. Doors on room and bathroom didn't shut very good. Bathroom door wouldn't close.

    It was clean and the bed was comfortable.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Efficiency King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The setting the people ect ect

    Stayed in May 2024

  • Reviewed: April 29, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Efficiency Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean facilities, loved the kitchenette in my room. Great pool area, friendly staff.

    Stayed in April 2024

Showing 1 - 25

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