1521 Premium Outlets Blvd, Norfolk, VA 23502, United States of America
#32 of 40 hotels in Norfolk
Guests' ChoiceBased on 1093 hotel reviews
5.3Cleanliness
5.8
Comfort
6.0
Location
7.4
Facilities
5.7
Staff
6.7
Value for money
5.9
Free WiFi
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Ann
United States of AmericaThe bathroom floor was dirty. The hair dryer did not work. The knob to control the shower temperature was broken. People in the room next to mine were very loud and inconsiderate.
I liked the pool and the variety of breakfast foods. The bed was also comfortable. Hotel staff were very nice and professional.
Stayed in May 2024
Reviewed: May 6, 2024
Rocheta
United States of AmericaThe room was nasty, my pillow were dirty and it was trash in between dresser and bed from previous stay,
The location
Stayed in May 2024
Reviewed: April 27, 2024
Tiara
United States of AmericaHair from previous guest in the shower
Hotel was decent for the price
Stayed in April 2024
Reviewed: March 23, 2024
Vanna
United States of AmericaI could not watch tv something was rong with it the entire night
Location
Stayed in February 2024
Reviewed: March 13, 2024
Christine
United States of AmericaBuilding needs updating! Halls have bad smell likely from carpets. Bathrooms are small and not very clean; there was mold on the outside bottom edge of the shower. Breakfast area needs better layout, and food was not kept very hot. Room walls thin, could hear TV next door.
Front desk staff friendly, good location.
Stayed in February 2024
Reviewed: March 9, 2024
Carla
United States of AmericaThe room was not like the pictures online. I was actually disappointed in the room I received. There’s a rusted towel rack, bed was very loud from just sitting on it, and my carpet wasn’t vacuumed.
The convent for food
Stayed in March 2024
Reviewed: February 22, 2024
Alisha
United States of AmericaI paid extra to stay at this hotel because of the indoor pool and yet I arrive to the pool being shut down for maintenance. I could have paid way less to stay at a hotel without a pool.
Stayed in February 2024
Reviewed: February 19, 2024
Lillie
United States of AmericaCold kitchen,cold shower,fridge didn’t work, had to move to a heated room for proper heat, because 3 hours went by and the room was not heated then no extended stay!
The breakfast is very good, the room size is very ok and the beds are good
Stayed in February 2024
Reviewed: February 5, 2024
Mamie
United States of AmericaNight check in clerk not real friendly.
Stayed in February 2024
Reviewed: January 9, 2024
Cadarrion
United States of AmericaThe sink wouldn't drain, toilet wouldn't flush, and saw 2 roaches crawling in the room the next morning. Breakfast was poor also.
Stayed in January 2024
Reviewed: January 6, 2024
Julie
United States of AmericaFound two roaches in the room and coffee maker was broken.
Location is great.
Stayed in January 2024
Reviewed: November 29, 2023
Ronald
United States of AmericaHeater was not working
Location was good breakfast was great
Stayed in November 2023
Reviewed: November 13, 2023
Rosemary
United States of AmericaShuttle bus to airport has apparently been down for months but does not mention this online. Bugs in room
Stayed in November 2023
Reviewed: September 12, 2023
Gabriell
United States of AmericaStaff wasn’t helpful. Paint was peeling off wall due to previous water leak in room above. Only left me a half roll of toilet paper. Trash in hallways from other guests for a long time. Trash cans in rear overflowing. Unable to adjust TV darkness in settings or remote, so TV was not enjoyable. Dog barked all morning.
Location very close to food and entertainment. Property has pool and fitness room. Room and bathroom was clean.
Stayed in September 2023
Reviewed: September 7, 2023
Melody
United States of AmericaI didn't like being disabled I had 2 walk such a long way to get to the elevator to get to my room & long hallways ... I asked for more towels & wash cloths & never got any no room service during my stay ... The hallways were extremely hot & being I'm on oxygen that was a issue but I survived it overall
I liked the staff was very nice & friendly especially the lady serving breakfast. I am disabled & she was extremely helpful to me & very sweet please thank her for her compassion & help ... I enjoyed my stay overall
Stayed in September 2023
Reviewed: August 31, 2023
Siyoum
United States of AmericaGood
Stayed in August 2023
Reviewed: August 26, 2023
Jim
United States of AmericaRoom had a slight smell.
Close to airport, shopping, and food.
Stayed in July 2023
Reviewed: August 25, 2023
Thomas
United States of AmericaWe made a reservation for Sleep Inn but when we went to the desk we were told there was no reservation. I gave the woman at the desk our confirmation number and we were informed that our reservation was for Quality Suites. When we checked out we were not given a receipt and, despite calling and requesting a receipt, we have still not received one.
The Room was nice.
Stayed in August 2023
Reviewed: August 20, 2023
Cedric
United States of AmericaI was there for 3 days and not once did they come clean the room while I was out. I asked for towels and the staff had an attitude and even said one day we are out of towels Not a welcoming to a guest I arrived and the woman was on the phone for 20 minutes before attending to me
The area it’s located
Stayed in August 2023
Reviewed: August 19, 2023
Suzannah
United KingdomThe breakfast selection as well as the timings. I asked about additional toothbrushes or health essentials and none were available to buy or be given out after our long travel there.
The location and parking facilities.
Stayed in August 2023
Reviewed: August 15, 2023
Samantha
United States of AmericaAlot of noices, needs updated on the bathroom, smell weed
I liked the breakfast and the pool
Stayed in August 2023
Reviewed: August 14, 2023
Candice
United States of AmericaIt needs to be cleaner.
Close to the beach.
Stayed in August 2023
Reviewed: August 1, 2023
Armstrong
United States of AmericaThe pool was closed, airport shuttle van was broke down and the breakfast wasn’t very good
It was close to the airport
Stayed in July 2023
Reviewed: July 31, 2023
Carlos
United States of AmericaNo micwave n room
Wasn't good eggs
Stayed in July 2023
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