The rooms had out dated television, the microwave plate was too big for the microwave, the first room they assigned us, the door wouldn't close, took nearly 15 minutes to get hot water, and not enough bedside tables.

Stayed in February 2024

The bed was very firm and uncomfortable. There was trash left under the bed from a previous guest.

Staff was moderately attentive.

Stayed in December 2023

There was an issue with the reservation which was made for two double beds, and we received a room with one king bed and a pull out sofa. While they gave us a discount on the reservation, one of us slept on a pull out, bed the entire week not so fun. The rooms floors were very dusty and we had to ask multiple times to get the floors swept while we were there.  The noise level from the street was annoying and other guests in the hotel we’re not quite.

The property was in a safe area, although it was right alongside a major thorough fare in Albuquerque.

Stayed in October 2023

The breakfast was disappointing, packaged muffins and granola bars with packaged hot chocolate not much of a breakfast.

Pleased with stay all was clean and our room was new very nice

Stayed in October 2023

some mildew in the bathroom shower. Could have been cleaned very easy, but was not,

Stayed in August 2023

The only reason I booked this hotel instead of any other in the area, is because the description listed an outdoor pool. The pool was closed. Which means, there was no pool, at all. I could have booked a room in another hotel with an indoor pool. Breakfast included is coffee, instant oatmeal packets, granola bars, packaged mini muffins.

I like the proximity of the hotel to the areas I needed to go. It was quiet.

Stayed in July 2023

At about midnight a fight broke out in the room directly above us. Screaming, slamming on the floor and furniture sliding on floor. Lasted for about half an hour. Then, about 6:30 am a little dog in the next room over started barking.

The hotel room was very nice. The bed was not comfortable. The walls were super-thin.

Stayed in June 2023

I was double charged for the room once by the booking site and once by the hotel and it certainly wasn’t worth the first charged price. This issue hasn’t been resolved yet.

the staff was friendly

Stayed in December 2022

Have all the kids on one side

No breakfast and there were kids jumping From 9 to about 3 in the morning aver night I.was there

Stayed in February 2022

I've stayed here several time before and room was a little larger than this time. I felt a little couped up. Not having any breakfast and running out of coffee in the lobby was not great

Nice location. Staff friendly

Stayed in November 2021

Too many dogs on the premises. Also signs of where dogs have been and not properly cleaned afterwards.

The survey asked me what I thought of their breakfast. Answer: There was NO breakfast.

Stayed in October 2021

That they would not give us another room to shower in nor apologized as we were the ones that had to point out this embarrassment of the room they were renting to us at the beginning like if we can’t trust in them that all there rooms weren’t going to be the same. Still Rose front office staff had attitude like if she was the one that was sleeping in the room and was told by her Manager Alice that in situations like these Because we are told to have the guest check there own rooms before staying there there was nothing they can do or even provide me with some cleaning supplies and never made it right.

It was super close to work

Stayed in September 2021

The pillows were terrible. We also had our son and had to use sofa sleeper. When we asked for bedding and pillows we were told the hotel had NO pillows as "the construction crew " that was there previously ruined the pillows. I believe that if you are in the hotel business you should be replacing the pillows for the future guests, instead of making future guests not have what they need. Also I have been saying this for years, they need a automatic door opener. Many people in wheelchairs there. Also lightbulbs burned out above the table and above the stove. Very irritating. One air conditioner was squeaking had to turn it off.

I like the area. I stay there because I lived a few blocks away at one time. It could be better staffed, front desk staff always pulled every direction.

Stayed in September 2021

Smoking and drinking outside of premises. Noisy. Not too clean.

Nice location

Stayed in August 2021

We were put in room, the furthest away from elevator. We are both seniors, & spouse has difficulty walking. Told that it was very last room, very hard to believe. Also, not informed at check in that coffee maker & coffee available.

Size of room, location.

Stayed in June 2021

I was given a criminal trespass notice after I asked front desk staff to contact police due to missing items from my guest and myself. I didn't know that it was company policy to have you removed from property and giving a criminal trespass notice for reporting stolen items from your room this was the second time this has happened to me. Aside from that

Front desk staff house keeping and maintenance do a great job and work extemly hard to make you the guest feel at home rooms are clean and probably the nicest in rio rancho with full kitchens. Supper quiet and great views. Thanks again for everything just don't agree with your company's policy to have you removed for reporting a crime to police great place to for family's

Stayed in June 2021

The staff was extremely rude & judgemental.

The rooms were nice.

Stayed in April 2021

The staff was extraordinary, so helpful and pleasant. The room was uncomfortable, carpet needs to be cleaned or replaced, room just needs a good overhaul.

The staff

Stayed in June 2021

Not having an ice machine on my floor and having somebody knock on the door to beg for money.

There wasn't a breakfast.

Stayed in June 2021

It was very dirty and that accommodations were not that great. I would not recommend anyone staying there they had really shady people coming in and out of the hotel. I would not recommend anyone to stay there.

Stayed in May 2024

The Male at the front desk was so polite & had a great personality. Our rooms weren't ready when we arrived because they were still cleaning them we arrived early. But he had housekeeping get them ready for us. We rode in from Raton on our motorcycles we we're beat. He offered us water and made sure we were taken care of while we waited. Excellent customer service. Thank you Sir!

Stayed in May 2024

In the bathroom there wasn't a shower liner just a decorative hanging, it was so short it barely touched the top of the tub so when I turned on the water for a shower it made a drenchful mess each time..Also the TV guide was off. For example it showed Bravo on channel 28. I turn on 28 and HGTV comes on, which based on the guide is channel 29. I changed to channel 27 and Bravo came on. It was only on certain channels. Very weird. I shared both concerns on check out and I'm confident Michelle is going to take care of what she can.

I enjoyed the layout of the room, huge TV on a swivel so I could watch while having breakfast in the kitchen area and then when winding down in bed.. Awesome.

Stayed in March 2024

The room smelled awful and I couldn’t get help from the staff because it was busy and they had a new staff member so I drive home after just two hours

Stayed in March 2024

We had a rough beginning of a stay, Adam our Manager worked diligently to accommodate us, he has the greatest customer service skills. I apologize sincerely for getting off to a rough start Adam! Thank you for all you do! You and your staff have been amazing! Especially Liam, Melinda, and Genevieve :)

Stayed in February 2024