the door to my room would not lock

the front desk clerks

Stayed in April 2024

The room keys did not work so the desk clerk had to let us in when needed. Did not have working TV remote control.. Informed batteries at desk and the desk clerk gave the batteries to me asking me to put them in since she did not know how or ask my husband. A screw driver was needed and it still did not work after I changed the batteries. No shower curtain in the bathroom. No electrical outlet in the bathroom.

Check-in did not take long. Bed was comfortable. When we returned for the evening, desk clerk Ashley, helped us as best she could by getting us another TV remote that worked. She also put a shower curtain up for us. The breakfast station was nice.

Stayed in April 2024

Smells awful that we have to buy air refresher. The sheets look and smell unwashed.

Has kitchenette but we did not use

Stayed in September 2023

Very sparce facilities

No coffee machine in room .no coffee tea to be had anywhere at hotel.

Stayed in October 2023

Rooms are old and filthy staff is rude no ice machine claims to have breakfast but it’s only coffee and granola bars housekeeping went into my room when I was gone with my stuff in there as they claim they only do house keeping if you stay longer than 7 days so why was there a man in my room

Location

Stayed in September 2023

Many guests are extended contractors to work in Boston from other places. They wake up too early and makes much noises. Toilet clogged too often which we had to clear it by ourselves.

Pet accommodation. Friendly staff. Actual Kitchen in the room. Spacious rooms.

Stayed in August 2023

Hallways and entire building could have been cleaner. It smelled very musty and there were ants inside the bathroom.

Location was great and room was spacious!

Stayed in August 2023

Overpriced. Rooms was ran down.

Staff and housekeeping

Stayed in July 2023

Furniture chipped and worn. Kitchen rough shape. “Free breakfast” was oatmeal packs or granola bars and coffee. No milk juice fruit etc. must ask for coffeemaker or dishes

Clean, easy access and parking

Stayed in July 2023

Price was great for the room we had staff was great was pretty flexible and understanding

Stayed in June 2023

There was nothing for breakfast except coffee. I was hoping for a muffin or donut at least.

Stayed in June 2023

it wasn’t clean

location

Stayed in April 2023

The air conditioner was making a noise like something was trying to come out. So didn't sleep very well. And they can add another blanket to the bed cause one wasn't enough

The room was clean

Stayed in March 2023

Personnel

Personnel had attitude

Stayed in January 2023

The smell of cigarettes in all carpets is awful. It didn't smell in the room, but throughout the hotel.

Stayed in December 2022

My refrigerator didn’t work my food went bad, the neighbors were loud I could not rest. There weren’t enough towels I had to go to the front desk for some. The air quality was bad, I left there with stuffy nose. The room and halls smelled bad of marijuana. The tv keep shutting on and off due to bad Cable connection. Terrible wish I got my money back.

Nothing but the rate

Stayed in November 2022

Small blanket on bed. 3 pillows for 2 guests

Very clean and comfortable

Stayed in October 2022

Neither bed had a blanket on it they were simply made with a sheet and a very very thin dust cover. So while trying to sleep was either too cold with the heat off or too hot with the heat on Was told upon checkout that you have to request blankets from the front desk

The room was very bright and very spacious

Stayed in October 2022

The smell of marijuana throughout the facility. The loitering (smoking marijuana) along the wooden rail in front next to my parked vehicle. The noise from other rooms in the middle of the night.

Room is excellent, although had a musky smell. Staff was great! Vending and facilities good as well. Early breakfast good but would like some other menu items/options.

Stayed in September 2022

* On Saturday morning they have been doing facade renovations right in front of our window staring 7AM. It was very loud as workers who were on window level were talking with people on the ground, as well as equipment noise line screeching when moving the ladder. Lucky for us we had the privacy blinds fully down... * The room was in a pretty bad shape - mirror was very dirty, carpet has burn holes in it, bedside lights on one side were not working. Update: * Posing this a week after my stay - I got monthly statement that has an extra charge for the stay, that I already payed using booking.com; the property asked to leave a card on file for accidental damages and I stupidly agreed to do this. Calling them about the problem yielded no results, they claim to not receive any payments from booking.com and thus charged my card instead - and now I have to spend hours calling my property/bank/booking trying to resolve the satiation! Do not make my mistake, pay only with booking and NEVER leave your credit card info with the property. * Posting this 3 weeks after the say - after multiple calls I was able to get to a reasonable person and they fixed everything. If you end up in a situation like this - your best bet is to keep calling Extended Stay America every day until you find someone who actually knows their way around the system.

* Kitchen with a large fridge * Location * No extra pet fee * Around the clock check in (we checked on around 11PM) * Plenty of parking spaces

Stayed in August 2022

Bed sheets were stained. Had to grab new ones at the front desk. Window was left open when I got to my room and it was raining that day. Needless to say the floor was wet. The room smelled like cigarettes. No toilet paper was available in the bathroom.

Stayed in August 2022

Room had a bad odor.

Staff was friendly and helpful.

Stayed in August 2022

Marijuana smell, marijuana smell, marijuana smell - it's a deal breaker.

Location, staff & cleanliness were all very good.

Stayed in August 2022

We weren’t told that the roof was going to be replaced the whole time we were there. Room keys had to be reprogrammed almost every time we left and came back. No tv for 4 days. Never could get internet at all. The 7:30 am wake up with nail guns on the roof was not pleasant. The fear of roofing nails in the parking lot. The lack of parking due to roofing supplies. I personally found 3 nails around my car.

We didn’t do breakfast. Location was good for everything we did will in Massachusetts.

Stayed in August 2022