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  5. Reviews of Quality Inn & Suites

Reviews of Quality Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3000 Santa Rosa Avenue, Santa Rosa, CA 95407, United States of America

#32 of 33 hotels in Santa Rosa

Guests' Choice

Review Score

Based on 122 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.3

  • Location

    6.9

  • Facilities

    6.1

  • Staff

    6.8

  • Value for money

    6.4

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 17, 2024

    5.0
    A hotel should provide a safe, clean and quiet place to stay and Quality Inn didnt
    • Solo traveler
    • Queen Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Remodeling made it quite chaotic and noisy at night. Breakfast was terrible because coffee was cold and no eggs left until they made more. No one supervising that aerea. Hope they remove the hall rug as it was dirty.

    The bed was very comfortable and room was very clean

    Stayed in May 2024

  • Reviewed: April 23, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One Room Suite with Sofa bed - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The coffee was awful.

    We love staying here but the construction was loud.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    5.0
    Just need a place to sleep for a night before driving long distances
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Close to Vietnamese sandwich place and Mexican store walking distance is so awesome

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    No bad for the price
    • Couple
    • King Room - Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Stairs dirty

    Ubicación

    Stayed in March 2024

  • Reviewed: January 8, 2024

    6.0
    Uneven motel, but they are trying to do upgrades.
    • Leisure trip
    • Solo traveler
    • Queen Room - Disability Access/Non Smoking
    • Stayed 1 night

    There was no bedside lamp. I asked for one and got a floor lamp, not one that would go on the nightstand. It worked okay. There was a lot of construction noise as they were redoing other rooms in the manner that my room had been redone. Ok. The breakfast options available included the waffle option (nice and hot, with butter and syrup), bagels that one could toast, butter, milk, coffee. That's it. Better than nothing, but lacking . . . fruit, cereal, bread choices (no whole grain bread), jam, jelly, not to mention bacon, eggs, peanut butter. Breakfast very minimal. I opted for the waffle and appreciated the hot breakfast.

    The place was super clean and had good stuff in bathroom: towels, washcloths, soap, shampoo, lotion. All good. The bed sheets, pillows, and blankets were great. There was the little coffee maker and coffee. The desk and chair were excellent. The room did not have carpeted floor. Instead it had laminate floors which are easier to keep clean. I appreciate that! It would be nice to have indoor slippers (like some airlines provide on long flights) because the floor while clean is also super cold.

    Stayed in January 2024

  • Reviewed: December 10, 2023

    5.0
    A bit expensive for a mediocre room
    • Leisure trip
    • Solo traveler
    • Queen Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The floors were not very clean. There was only ceiling lights that were very bright.

    Bed was comfortable

    Stayed in December 2023

  • Reviewed: November 27, 2023

    6.0
    Qulaity and cleanliness unlike unlike other Quality Inns.
    • Business trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 1 night

    Staff doing books at the front desk disregarding guests. Room decor and cheapness of decor.

    Convenient to freeway.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    6.0
    Pleased and will definitely return
    • Leisure trip
    • Couple
    • Queen Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I love the king beds and the suite are extremely comfortable

    The breakfast could definitely use some variety. Location is great. Mostly the staff is very good. Helpful hospitable professional and always pleasant.

    Stayed in October 2023

  • Reviewed: November 13, 2023

    5.0
    Fair
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms could use clean up in there walls and disinfect the beds like headboards perhaps bathrooms need improvement it look worst than motel 6 if needed to compare

    Close to our destination if needed to stay again for family visits when in the area

    Stayed in November 2023

  • Reviewed: November 5, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 1 night

    For the much lower cost than nearby hotels, it's about what I thought but room wasn't ready at 3 pm as advertised, no coffee at breakfast and slow service at front desk

    Stayed in November 2023

  • Reviewed: October 30, 2023

    5.0
    Quick uncomfortable stay.
    • Family with young children
    • One Room Suite with Sofa bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated. Furniture and doors were broken or chipped. Paint from probably a quick repair on the carpet. Mirror stickers of some kind on the head board. Could hear every other door open and close. Could also hear the people above us every time they walked. Definitely was not a first choice.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    5.0
    I’d stay somewhere else next time
    • Leisure trip
    • Solo traveler
    • Queen Room - Disability Access/Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Noisy room, poor hot water, coffee machine broken, minimal breakfast, out of four days room not refreshed twice. Had to change rooms because of noise. Staff was accommodating.

    Location

    Stayed in October 2023

  • Reviewed: September 30, 2023

    5.0
    We stayed for 2 nights but the sheets and towels were not changed. The staff were not very friendly and overall it was d
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Fridge not working - still being defrosted, beds not changed, no coat hangers, located a distance from Santa Rosa

    Spacious rooms and comfortable beds

    Stayed in September 2023

  • Reviewed: September 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • One Room Suite with Sofa bed - Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Room can be cleaner

    The location

    Stayed in August 2023

  • Reviewed: September 27, 2023

    6.0
    Good location bad facilities
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Hallway rugs dirty and no one knew how to reboot the broken internet and staff were rude if you could find anyone at the desk at all.

    Freeway close and near shopping

    Stayed in September 2023

  • Reviewed: September 18, 2023

    5.0
    Service our purpose and was comfortable.
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Condition of room furniture was poor. Multiple appliances fed from extention cord was a concern.

    Reasonable rate. Lite breakfast was a plus.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needed some light bulbs

    Room was clean, beds comfortable, staff quickly moved us to a room with a working refrigerator and allowed a late check out.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    5.0
    Room got way too hot and the air was way too strong, room also had a funcky smell
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything, rooms weren’t clean breakfast wasn’t good and horrible location

    Nothing

    Stayed in August 2023

  • Reviewed: August 20, 2023

    5.0
    It was priced right for what you get, but it’s likely I won’t stay here again
    • Leisure trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness of hallways, stairways (there is no elevator), etc. It is a very old facility so perhaps they are doing the best with what they’ve got?

    Breakfast was included but disappointing- especially the strong & cold coffee. What I did like was that this facility, though in a busy location, was quiet.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Walls are paper thin, the mattresses are ancient.

    Friendly Staff, breakfast on time

    Stayed in July 2023

  • Reviewed: July 26, 2023

    5.0
    Fair
    • Travelers with friends
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower head was broken

    Enjoy the breakfast and the bed was soft

    Stayed in July 2023

  • Reviewed: July 19, 2023

    5.0
    King suite nice size; uncomfortable bedding; not sufficiently clean; no elevator; friendly staff.
    • Leisure trip
    • Couple
    • One Room Suite with Sofa bed - Non Smoking
    • Stayed 1 night

    The first room we were given was not cleaned (underwear on the floor, paraphernalia scattered about, unclean). No elevator. Pillows were cheap, uncomfortable. Air conditioner did not cool the room.

    The location was not far from the area we spent time. Easy access. Front desk staff friendly and helpful. Room size was comfortable.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    Barking dogs.

    Stayed in July 2023

  • Reviewed: May 16, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Queen Room - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A terrible and traumatic experience at this hotel. Please read this, even though it’s long. I was there for one night… During checking out, I was told that I was charged (when they ran my card at check in) $100 for “damaged bedsheets and comforter”. I was confused, because no maids or staff had been to my room during my stay. My room didn’t even have a comforter on the bed (just sheets). The man at the front desk (named Munniss) was not being receptive to my clear confusion about the charge. He told me that I could call on Friday to discuss the transaction with the lady (named Erica) who checked me in. Wanting this to be resolved sooner, I told the front desk man that he could go check my room and see that I didn’t do any damaging. When he came back, he walked into the maid’s room across the hall and held up a comforter with a large, circular red stain (I really think it was BLOOD). He pointed at it and insinuated, “you did this”. I was truly disgusted and the image of him with that nasty sheet is burned into my mind. After seeing that comforter, I just wanted to leave. The very callous front desk man told me I could wait to talk to his manager (her name was Suni). She was equally callous. I asked for the corporate number to file a dispute (and I did). Overall, there is nothing quality about this inn. Save yourself the stress and stay literally anywhere else.

    Stayed in May 2024

Showing 1 - 25

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