1701 East St. Elmo Road, Austin, TX 78744, United States of America
#139 of 207 hotels in Austin
Guests' ChoiceBased on 466 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.0
Facilities
7.9
Staff
8.5
Value for money
7.9
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 15, 2022
Huseyin
United States of AmericaThe desk clerk lady when checked in had a terrible attitude. She was rude not willing to assist rather tried to make me feel stupid. I was trying to understand while I was booking it showed $80 but charging $84. Her answer was total is same!
Ok breakfast. But I did not eat.
Stayed in January 2022
Reviewed: November 22, 2021
Ruben
United States of AmericaThe bathroom door nob was broken it wouldn’t open at time
The breakfast and the amazing staff they were very nice
Stayed in November 2021
Reviewed: November 22, 2021
Sandra
United States of AmericaThe receptionist who was in the front desk when we arrived was kind, professional and with excellent communication skills. The room was comfortable, clean as well as the restroom the only thing is that the shower didn’t have a curtain which I found it unsafe.
Stayed in November 2021
Reviewed: November 21, 2021
Willliam
United States of AmericaBreakfast.. Place where I stayed the night before had fresh cooked sausage, eggs, waffles, biscuits, gravy, fresh pastries etc instead of frozen sausage and egg biscuits.
clean and roomy.
Stayed in November 2021
Reviewed: October 26, 2021
Washington
United States of Americainside kind a outdated
easy access to major roadways
Stayed in October 2021
Reviewed: October 20, 2021
Jenifer
United States of AmericaI'm not a fan of the high beds because I'm short (and old) so getting into bed is difficult and it's too high to sit on the side of the bed. But that's my personal preference. Everything else was fine.
The location was great, easy to get to wherever we wanted to go. In our case it was to visit our son who lives north of the property. The coffee was pretty good, the staff were lovely, and best of all, we had daily housekeeping services, which pleasantly surprised me. The breakfast was very good, with Jimmy Dean breakfast croissants and biscuits to be microwaved, some fresh fruit, juice, yogurt, cereal and muffins. The AC wasn't TOO loud, and worked great.
Stayed in October 2021
Reviewed: September 8, 2021
Evelyn
United States of AmericaThere was a young man there I came to the front desk by the room and he was so courteous and he had no problem with taking me to another room I was really pleased
Didn't have breakfast
Stayed in September 2021
Reviewed: September 7, 2021
Lopez
United States of Americaindoor pool.
staff
Stayed in July 2021
Reviewed: September 3, 2021
Frank
United States of AmericaNo issues
Location
Stayed in July 2021
Reviewed: August 23, 2021
Kathie
United States of AmericaThere wasn't a breakfast. Some of the employees were friendly and some were not so friendly.
The beds were exceptional. We had been moving my sister and were really tired. The sleep was great. We booked for one night and stayed for another night.
Stayed in August 2021
Reviewed: August 21, 2021
Geffy
United States of AmericaNo breakfast due to covid. ( You can ask for a couple cold eggs and a cold jim beans breakfast sandwich to microwave)
Staff nice Confortable beds and pillows
Stayed in August 2021
Reviewed: August 3, 2021
Isabel
United States of AmericaI really liked the hotel. Very clean. Loved that they gave us a sofa bed in the double queen room. Was a pleasant surprise for my teens not to share a bed. The beds were so comfy. It was very quiet and it felt very safe. Would stay here again if when we visit again.
Stayed in July 2021
Reviewed: July 30, 2021
Charlye
United States of AmericaComfortable
Stayed in July 2021
Reviewed: July 29, 2021
Joseph
United States of AmericaThe pool and gym wasn’t open.
It was a great location for where my friends was located. The rooms was excellent.
Stayed in July 2021
Reviewed: July 25, 2021
Lee
United States of AmericaBagged breakfast. I do think it was the best the employees could do, but other hotels are offering a full breakfast again.
Everything else.
Stayed in July 2021
Reviewed: July 19, 2021
John
United States of AmericaCannot think of anything
We never ate breakfast. It appeared that it was not offered (probably due to COVID) The staff were very friendly and helpful. They even asked us to check our room and let them know if it was not OK. It was fine. My wife really enjoyed the pool. She went each night we stayed.
Stayed in July 2021
Reviewed: July 19, 2021
Elizabeth
United States of AmericaWe had a hard time setting the AC unit. We couldn’t get the temperature set properly with the controls. First we were freezing and then it would get really humid and hot. Floors and the tub are dangerously slippery. Put a towel in the tub so we wouldn’t fall. Had to also keep towels on the floor so we wouldn’t slip. The location was near several homeless camps. Don’t recommend going outside at night once you check in if you are a woman. Had to goto the 2nd floor for ice. We had to keep our curtains closed because our view was of the homeless people in the parking lot behind us.
We stayed in room 109 and the King Size Bed was comfortable. Nice hot shower. The room size was spacious for the two of us. It was clean. Staff was nice.
Stayed in July 2021
Reviewed: July 19, 2021
Gloria
United States of Americacleaning staff not honest
everything was great until i left one earring in bedroom .i realized it after checkout. went back to retrieve and maid service had been in room and a earring disappeared. no one really was helpful.
Stayed in July 2021
Reviewed: July 18, 2021
Anne-marie
United States of AmericaThe side entrance, though convenient to parking and elevator, was dimly lit and unwelcoming. Signage for ice machine was confusing or inaccurate, and the machine’s location (behind a door, then down a hallway) may be problematic for some travelers.
Interior spaces were clean and refreshed (updated/new furnishings)
Stayed in July 2021
Reviewed: June 27, 2021
Kivvi7
United States of AmericaNothing to complain about.
The staff was nice and listened to outlr request. The room was comfy and the best of my 5 years of stay
Stayed in June 2021
Reviewed: June 26, 2021
Ahmad
United States of AmericaIt was last night when checked in there was not bottled water for at least emergency use.
Cleanness, Staff and free parking
Stayed in June 2021
Reviewed: June 1, 2024
Sanket
United States of AmericaNo complains.
The rooms are good. The staff is really friendly and helpful especially the owners. The pool is also good to enjoy.
Stayed in June 2024
Reviewed: May 29, 2024
Lisa
United States of AmericaI got bit by bedbugs. I will never stay here ever again
Stayed in May 2024
Reviewed: May 25, 2024
Elvira
United States of AmericaThe Staff the Breakfast the Location
Stayed in March 2024
Reviewed: May 20, 2024
Minnifield
United States of AmericaThe staff was rude. The air conditioner didn't get very cold and on top of all of that I extended my stay for another day and my card was charged twice for that one day. The staff was VERY rude and disrespectful about it.
There was a store within walking distance.
Stayed in May 2024
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