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  5. Reviews of Extended Stay America Suites - Phoenix - Midtown

Reviews of Extended Stay America Suites - Phoenix - Midtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

217 West Osborn Road, Encanto, Phoenix, AZ 85013, United States of America

#117 of 132 hotels in Phoenix

Guests' Choice

Review Score

Based on 438 hotel reviews

4.9

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.6

  • Location

    7.0

  • Facilities

    5.4

  • Staff

    6.5

  • Value for money

    5.5

  • Free WiFi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2024

    6.0
    It was great over all 💯
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our original room had an issue with the toilet but the property staff were quick to relocate us to a up grated unit at no additional cost.

    The staff were good help.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    5.0
    Fair
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Sofa bed mattress was very disgusting and dirty and location of hotel was very uncomfortable with intoxicated people or people under the influence of some kind of substances and they were very loud close to our room which made our family feel unsafe. The extra security of having the lock inside our room was broken so it felt unsafe

    Rooms were good, looked clean, beds were comfortable

    Stayed in May 2024

  • Reviewed: April 27, 2024

    6.0
    It was ok but could have been better if hotel ad matched hotel.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was closed we are in AZ it’s always hot enough to swim, and the breakfast was not breakfast it was cereal and coffee not what it says they offer this was upsetting because I made sure to pick a hotel with a pool and breakfast.

    Clean

    Stayed in April 2024

  • Reviewed: April 21, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The murder in parking lot and cut the water

    Chill, cool,

    Stayed in March 2024

  • Reviewed: March 31, 2024

    6.0
    Pleasant
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness

    Location

    Stayed in March 2024

  • Reviewed: March 30, 2024

    5.0
    Good enough for one stay only
    • Leisure trip
    • Group
    • Deluxe Double Studio - Disabilty Access/Non-Smoking
    • Stayed 1 night

    We were put in a part of the hotel that seemed like it was strictly for longterm guests with dogs. The hallway stank horrifically because of this. The smell was similar to a dog with a severe ear infection (speaking from experience) and there was hair all over the carpet. Everytime we had to pass by we had to hold our breath because it was that bad. I just wish we would've been asked if that was ok, or warned. The price of the hotel was too pricey in my opinion for what we got.

    Bed was very comfortable. Staff informed me that I booked a full bed, which I appreciated, and instead changed it to a king bed. The location was decent and the lobby was clean and tidy. This was decent enough for one overnight stay only. Would not stay here more than that.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Well there was shooting inside the hotel the morning we checked out. Area is a little sketchy.

    Beds were comfortable staff was nice

    Stayed in March 2024

  • Reviewed: February 16, 2024

    4.0
    Unpleasant
    • Leisure trip
    • Group
    • Deluxe Double Studio - Disabilty Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No vanity in bathroom. Bed was too small. Hideabed had no linen or blankets so had to go find some. It was noisy all night, people banging on doors and yelling. Front desk said they would give us wake up call...THEY NEVER CALLED! No coffee pot. No hair dryer. Price was way too high for what we

    Location

    Stayed in February 2024

  • Reviewed: February 7, 2024

    4.0
    Disappointing
    • Business trip
    • Group
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    Other guests were noisy, dogs were barking. There was a roach in our room. And, while I can't be sure this is connected to our stay I developed a strange rash on my skin the next day.

    Check in was fast. Bed was comfortable.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    5.0
    Adequate.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    Somewhat run-down; carpet could be replaced. Bathroom ceiling ventilation fan had become detached and was hanging down. Even though it was a nonsmoking room, there was a persistent, heavy odor of cigarette smoke. Very noisy until 2 - 3 am.

    Convenient location. Clean.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    6.0
    It was ok
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    Very little at the breakfast bar and no coffee pot or hair dryer in the room. Also, I miss the hotel information books that tells about the TV, restaurants around the area, check out time,

    We were there for doctor appointments and the clerk was gracious to give us an early check in.

    Stayed in January 2024

  • Reviewed: December 26, 2023

    4.0
    Noisy
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathtub doesn't drain. No dishes in suite. Mistress was completely ruined and sinks to floor. Walls are thin and very loud.

    Friendly staff

    Stayed in November 2023

  • Reviewed: November 27, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Property is dated. Needs attention to detail. Sink didn't work right. Light bulbs with no shades. Prior tenants items left in fridge. Coax cable to TV was not connected. Stove was dirty. Won't be back.

    Staff was friendly. Full sized fridge.

    Stayed in November 2023

  • Reviewed: November 14, 2023

    5.0
    It was at best tolerable
    • Business trip
    • Solo traveler
    • Deluxe Double Studio - Disabilty Access/Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Noisy, room had cigarette burn stains everywhere

    The location was perfect

    Stayed in November 2023

  • Reviewed: October 24, 2023

    5.0
    It had a bed.
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 5 nights

    Hotel is not as good as the picture portrayed.

    The location was chosen for where I was working.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    5.0
    Adequate
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Customer service

    Minimal location size of toom

    Stayed in October 2023

  • Reviewed: September 22, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast wasn't as appetizing. Just coffee and oatmeal

    Great customer service

    Stayed in September 2023

  • Reviewed: September 7, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    THAT NOT A BREAKFAST

    Stayed in September 2023

  • Reviewed: July 22, 2023

    6.0
    It was a place to sleep for our one night in Phx.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We found some roaches in the room. 2 were dead and one was alive until we killed it. We also did not have any towels in our room at all. We only had 2 wash cloths. There were holes in the walls.

    The size of the room was good and the air conditioning worked fantastic! Even with it being 119 degrees the room was almost cold!

    Stayed in July 2023

  • Reviewed: June 3, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Too many things to list

    The room was nice and big

    Stayed in May 2023

  • Reviewed: May 8, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Double Studio - Disabilty Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I saw 2 cockroaches in my room, so after that I was not comfortable laying or sitting anywhere. Me and my Family didnt even want to take a shower because the tub looked horrible. Instead of fixing and trying to get rid of the mold around the tub, it was covered by masking tape. 🤦🏽‍♀️

    I liked there was a working full refrigerator and sink. I didnt use the stove, so I dont know if it worked. The staff was very nice and accomodating.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    4.0
    Never again
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hallway smelled of marijuana . I requested a room close to the elevator due to limited mobility. Our room was an excessive distance away from the elevator. We heard every nose from the unit above us.

    The location was perfect for our purposes

    Stayed in May 2023

  • Reviewed: April 30, 2023

    6.0
    Other than that I enjoyed the kitchen, cable and bed.. Quiet and a pleasant stay.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They can do a better job in getting rid of the roaches.

    The room was clean and comfortable.

    Stayed in April 2023

  • Reviewed: March 31, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    property looks nice outside along with entrance. but the rooms look very dated and old

    Stayed in March 2023

Showing 1 - 25

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