3660 West Andrew Johnson Highway, Morristown, TN 37814, United States of America
#8 of 11 hotels in Morristown
Guests' ChoiceBased on 287 hotel reviews
5.8Cleanliness
6.5
Comfort
6.6
Location
7.3
Facilities
6.1
Staff
7.5
Value for money
6.5
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Alejandro
United States of AmericaAlot of noice … from other rooms Walls and curtain are very dirty
Convenient
Stayed in April 2024
Reviewed: March 4, 2024
Patricia
United States of Americabreakast was okay (weird egg circles)
bed was comfy...bed frame squeaked...alot!
Stayed in March 2024
Reviewed: December 30, 2023
Rhonda
United States of AmericaThe indoor pool was very cold I was very unhappy with that
The staff was very helpful and polite
Stayed in December 2023
Reviewed: December 8, 2023
Charles
United States of AmericaNo hot water
Stayed in December 2023
Reviewed: October 21, 2023
Sarah
United States of AmericaThere were roaches. We had seen baby roaches in a few different spots in the room we had
Friendly staff
Stayed in October 2023
Reviewed: October 21, 2023
Christine
United States of AmericaStaff shortage, the front desk was often empty with a note explaining the whereabouts of the person. The people at the desk had a lot of extra jobs such as emptying trash in breakfast room, attending to a leak in the main entrance. I realize this is a common problem for many hotels and restaurants.
Breakfast was good, staff was helpful, beds were comfortable, rooms were quiet.
Stayed in October 2023
Reviewed: October 16, 2023
Pauline
United States of AmericaIt was LOUD the bathroom needed some attention
The staff was friendly and the beds were SO COMFORTABLE
Stayed in October 2023
Reviewed: October 12, 2023
Heather
United States of AmericaLess employee interaction. Had to consistently go looking for front desk help. Never got a final receipt due to front desk people all preparing breakfast nook.
Great location, in proximity to Panther Creek State Park for mountain bike race!
Stayed in October 2023
Reviewed: October 9, 2023
William
United States of AmericaThe breakfast was super-disappointing. Also, we stayed two nights, and while I didn't expect a full service b/t the two nights, I would have at least liked some fresh towels, replenish the coffee, take out the garbage. No one even stopped by our room, it seems.
The value - we really didn't have high expectations. The bed was comfortable enough.
Stayed in October 2023
Reviewed: July 20, 2023
Baker
United States of AmericaThe pool was closed and that was the reason I chose this hotel. I called 2 weeks before the stay, asked about the pool. Was told pool was open. After finding it wasn't, I called to speak to the manager. He wasn't in but I was assured of a return call. I never got a call back.
The staff was really nice.
Stayed in July 2023
Reviewed: July 9, 2023
Parth
United States of AmericaNo Hot water in room, No milk for kids, No exhaust in bathroom
Spacious room
Stayed in July 2023
Reviewed: July 3, 2023
Brown
United States of AmericaThere were stains on the sheets and the beds were hard
The pool
Stayed in June 2023
Reviewed: May 20, 2023
Wilson
United States of AmericaCleanness and breakfast was not good .no shampoo or towels
Pool was on
Stayed in May 2023
Reviewed: April 30, 2023
Lady-anya
United States of AmericaThe indoor pool was atrocious! Filthy and mold everywhere and the room for the pool was falling apart. Carpet in the hotel room was filthy. First room had no cold water so they moved me next door and it was stuck in shower mode.
Breakfast was nice. Room was mostly clean. The bed wasn't horrible.
Stayed in April 2023
Reviewed: April 3, 2023
Dana
United States of AmericaAbout 6 miles off of the interstate. A little older, but saw tons of old mattresses by the dumpster and mine was new so they are making upgrades :)
Our previous hotel gave away our prepaid reservation, so we were desperate. We found this hotel last minute and literally took the last room. The front desk staff at 1:30am was great. He was friendly, understanding, and helpful Thanks for saving my quality suites!
Stayed in April 2023
Reviewed: March 22, 2023
Mclendon
United States of Americaair conditioning is too loud rattles real bad. stay there twice now different rooms same thing in each room.
location. staff. cleanliness. all great 👍😁
Stayed in March 2023
Reviewed: February 19, 2023
Angela
United States of AmericaBathroom didn't appear clean. Tub walls definitely not clean. Stained walls around coffee bar not cleaned. The main entry has stained tiles that look very dirty.
Stayed in February 2023
Reviewed: November 21, 2022
Sam
United States of AmericaThe mold in the tub and in the pool and the beds were very uncomfortable
The breakfast was okay nothing to Rave about or anything the pool was good but it could have been clean better it had mold in the room had mold
Stayed in November 2022
Reviewed: November 5, 2022
Jeff
United States of Americait was clean and comfortable. Nice bed
Stayed in October 2022
Reviewed: October 28, 2022
Zirangua-onofre
United States of Americathe noise that is made when people are going in and out the back door and the laundry room.
the previous reviews weren’t that good but I got a good impression once I got there.
Stayed in October 2022
Reviewed: October 18, 2022
Joyce
United States of Americaroom had no shower curtain nor hot water in shower just lukewarm. by the time it reached you it was cold.
Stayed in October 2022
Reviewed: September 19, 2022
Teresa
United States of AmericaThe manager was excellent and the staff was helpful
Stayed in September 2022
Reviewed: July 10, 2022
Ronald
United States of Americaneeded updating. room was not as pictured
convient
Stayed in July 2022
Reviewed: June 30, 2022
Christine
United States of Americafirst room had ants in drawers and food in microwave . pool area has mildew all over floor n pool walls
location
Stayed in June 2022
Casablanca, Morocco
Badenweiler, Germany
Oostkapelle, Netherlands
Paris, France
Königsleiten, Austria
Vyšné Hágy, Slovakia
Llanilar, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content