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Reviews of Quality Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3660 West Andrew Johnson Highway, Morristown, TN 37814, United States of America

#7 of 10 hotels in Morristown

Guests' Choice

Review Score

Based on 283 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.6

  • Location

    7.2

  • Facilities

    6.0

  • Staff

    7.4

  • Value for money

    6.4

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 30, 2023

    3.0
    room was nasty, dirty. still found trash. there was only hot water. air conditioner half ass worked
    • Leisure trip
    • Group
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    room could have been cleaned alot better. we were still finding trash. the light bulbs in the whole room could have been better lighting as well. staff lied said pool would be closed all day, opened back up mid evening . fridge bearly stayed cold. it wasnt worth what we paid for.

    location was decent, close to food and town. pool was fun. kids liked the breakfast.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Need to fix the pool
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The pool is out of order/broken

    Stayed in July 2023

  • Reviewed: July 10, 2023

    2.0
    Will not stay here again.
    • Leisure trip
    • Couple
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No air on 3rd floor, room was hot, air barely worked, it was dirty with hairs in the tub, room smelled moldy. Friend’s room had bugs in it.

    Location

    Stayed in July 2023

  • Reviewed: June 27, 2023

    2.0
    Not worth the money!
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    First off when we checked in Wess checked us in and he deserves 5 stars! Super nice and understanding! The 1st room we was put in had stains all over the pull out couch. Ac didn't seem to work well at all so I asked for another room. Can I just say all the beds seem to be in "New or Newer condition" However NO MATTRESS PROTECTION FROM BUGS! Huge downfall on their part bc bed bugs are still a thing. So the second room we was put in wasn't clean. So I went down and asked Wess for a vacuum. We Found rice crispy cereal goodwill tags(multiple) and a nasty sock in the pull out bed! I cleaned the room so that we could stay 4nights comfortably. Do I think this room is worth 75$ a night? ABSOLUTELY NOT!!! We're in a double room with couch"pull out bed" our reservation was for 2 adults 3 children. I am so thankful my son and granddaughter stayed with family bc we all would've fit "Comfortably" in this room. The Breakfast? Where do I start? Everything and I mean EVERYTHING IS WATERED DOWN! The waffle batter, the OJ,Apple juice! They have biscuits sausage patty, egg. Waffles(plain & blueberry) & blueberry muffins, yogurt and apples. That's it! Burn holes in the bed covers! Found a piece of pizza stuck to the inside of the trash can. We never had pizza! So this place was nasty! I travel to Morristown every summer! I will never stay here again!

    The check in Gentleman Wess was great!

    Stayed in June 2023

  • Reviewed: June 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool could have been warmer

    Slept good

    Stayed in June 2023

  • Reviewed: June 20, 2023

    1.0
    Need reimbursed. Wouldn't send a homeless person there!
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was dirty and had food in fridge. Owner have is another room and it was the same. We didn't stay and owner didn't refund our money. He said we had to get reimbursed from you.

    We didn't stay

    Stayed in June 2023

  • Reviewed: June 17, 2023

    8.0
    it was fine.. really enjoyed the rooms that have been remodeled
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They are remodeling this hotel.. something aren’t up to standard yet but it’s on its way.. pool area could use a lot of work

    rooms we nice

    Stayed in May 2023

  • Reviewed: May 21, 2023

    1.0
    Not the best
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We could have had a room with no mold in it and actual hot water.

    Nothing

    Stayed in May 2023

  • Reviewed: May 20, 2023

    1.0
    Didn’t stay
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    The worst place I’ve ever seen!!! It was a drug ran facility!! Prostitution, drugs, and more!!!! Mattresses thrown out in the parking lot, more cigarette smoking at the front door than in a bar. Mainly all men standing around. Cars in and out doing transactions. Three men standing around the building stalking anyone pulling in. I was only there for 20 minutes and left. I never even checked into a room. I seen enough from the parking lot to know I wasn’t staying.

    Stayed in April 2023

  • Reviewed: May 15, 2023

    9.0
    Wonderful
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No smoking

    Employees were friendly

    Stayed in May 2023

  • Reviewed: May 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn't take a good bath. The water was barely warm.

    Was very clean and plenty of room. Staff was very friendly.

    Stayed in May 2023

  • Reviewed: May 1, 2023

    9.0
    we’ve stayed here a couple of times. each time is good experience
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    it was all good

    Stayed in April 2023

  • Reviewed: April 23, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Musky smell you can definitely tell it's an older hotel. Pool was covered with mold.

    Stayed in April 2023

  • Reviewed: April 15, 2023

    3.0
    Bad owner
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No regard 2 my safety

    The elevator closed on me, leaving a nasty bruise. The desk clerk and the owners sister n law saw it. The desk clerk put an out of order sign on it. She called the owner, Sam Shaw, and informed him. He asked if I needed 2 go the o hospital. I couldn't go 2 local dr because I had to travel back home 2 alabama. I called Sam Shaw (owner) the next day. He told me there was nothing wrong with the elevator. Yelled at me and made me feel as if it was my fault.

    Stayed in April 2023

  • Reviewed: April 3, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No hot water couldn't shower. Break6 was a disappointment

    Nothing

    Stayed in April 2023

  • Reviewed: April 3, 2023

    4.0
    Probably will not return
    • Leisure trip
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Heated pool was cold & moldy, grounds were dirty, blankets had cigarette burns, sheets were stained, neighbors were loud ( not facilities fault) honestly if it wasn't so late and the lady up front wasn't so nice I probably would've just left and found something else. It was just 1 night so I slept about 2 hours between the noises.

    Staff was extremely friendly

    Stayed in April 2023

  • Reviewed: April 1, 2023

    1.0
    It was so terrible we left without a refund.
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was the nastiest place I have ever been to. I don’t think it has ever been cleaned. Blood on the walls and poop in the toilet. Dirt and crud everywhere. Stains in the carpet.

    nothing.

    Stayed in April 2023

  • Reviewed: February 7, 2023

    3.0
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: January 2, 2023

    4.0
    Disappointing
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed was uncomfortable and the couch was uncomfortable. Only half of the outlet worked that the fridge and the coffee pot was plugged into... I had to unplug the fridge so I could use the coffee pot. Nothing was ever replenished or cleaned during my stay.

    It was warm.

    Stayed in December 2022

  • Reviewed: November 28, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Very pretty hotel. And quite.

    Stayed in November 2022

  • Reviewed: November 6, 2022

    2.0
    awful not welcome disrespected
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    managent reservation not right owner acted like he did not want us here plus would not give us towels awful exsperance

    nothing

    Stayed in November 2022

  • Reviewed: October 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower did not get hot

    Clean comfortable quiet

    Stayed in October 2022

  • Reviewed: October 16, 2022

    2.0
    no hot water in the shower
    • Leisure trip
    • Solo traveler
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    two things. There was no hot water in the shower and the room smelled lived in, kind of butt funky.

    easy to access and big room

    Stayed in October 2022

  • Reviewed: October 7, 2022

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing its old dirty rooms & they still your money

    Stayed in October 2022

  • Reviewed: September 29, 2022

    1.0
    • Business trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

Showing 76 - 100

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