The rooms could’ve been thoroughly cleaned. Needs to be updated. Looked like someone has been living there for a while

Stayed in May 2024

The room we were assigned couldn’t be opened with our key. We had to wait 30 minutes for a staff member to open the door manually. Staff allowed my husband and I to get dressed in a room, but then assigned us another room with a proper functioning door. But throughout the entire process, the staff was very polite and professional.

The staff were very professional and friendly. They tried to be as accommodating as possible.

Stayed in May 2024

roaches in room, don't vacuum halls dirty, washers dirty.

Quiet Martha and marabel were very nice and helpful

Stayed in April 2024

When we first arrived our bed had dead & alive ants in it, luckily we did a bed inspection if not we could've ran the risk of being bitten in our sleep! Also the maintenance inside the building is not up kept. The carpeting is stained throughout, paint damage, & other cosmetic damage do not give a comfortable or inviting experience . We paid for a room upgrade to a king bed because the queen bed we had was not comfortable, the AC unit in the 2nd room would not stay on & the room did not get to temperature that was set so the room was too warm & the outlet in the bathroom would not work even though we tried to reset with breaker/ reset buttons.

Staff very friendly and helpful. The breakfast selection was fine. Nothing spectacular but still appreciated for a quick bite on your way out the door. Our king bed was more comfortable than the queen beds from the first 2 room we were placed in.

Stayed in April 2024

The cleanliness.

We did not try the breakfast. The room was dirty. There were crumbs on the bed. It smelled like cigarettes even though it was a non smoking room. The hallways were way under lit so that was sketchy.

Stayed in April 2024

Just about everything halls were dirty never vacuumed the hall for over a week trash in the halls bugs in the room some staff were very rude except for marabel she was very nice.

Quiet

Stayed in March 2024

We went back to the lobby the next morning to purchase another night which we had made a booking for. I had a new card and it didn't work after two tries. We were told we could try one more time so we called up and fixed the card and then the lady said no and made us leave. She was very rude f5

It was clean and in a good area

Stayed in February 2024

The light switch in room would not stay off. Had to put the room key on the side of switch to make it tight so the switch would stay down. they are short staffed on cleaning people I had to bring down towels and bedding to get a exchange. Inconvenienced.

the Pillows were really fluffy and soft.

Stayed in March 2024

not very clean. did not get what we had registered for

not avaliable

Stayed in December 2023

Very affordable.

Stayed in November 2023

When you walk in it stunk of urine and cigarettes. Keep walking through the building and it didn’t get better. The hallways were hot and humid. They did not supply toilet paper. We had to run out and buy some. The floors were filthy. There were sticky pee drops on the floor in front of the toilet. So they didn’t mop after the last people. The beds were hard like plywood and the pillows were super flat. You don’t get a full set of towels. The water pressure was weak in the shower and flushing the toilet. Just after one pee and wipe, the toilet got clogged and I had to go downstairs and ask for a plunger. I stayed here 20 years ago and it was nice. Not no more.

The night staff were very nice.

Stayed in August 2023

Facilities may need renovation and lobby and elevator floors were dirty.

Rate and location was great!

Stayed in July 2023

The check in experience was bizarre. We initially arrived earlier in the evening and the gentleman at the front, Caucasian male in his 20s, helped us and informed us that the reservation most likely had not been completely processed since I had just placed it a few minutes prior through booking.com. We informed him we planned on going across the street to the bar and asked if we could check in afterwards. He stated there would be no problem. We returned to check in around 0200 and attempted to check in with a different gentleman at the front, I don’t recall his name however he was an African American male in his 20s, he informed us that there was an issue with our check in because it was past midnight and he would no longer be able to honor our booking.com reservation. We found it odd considering when we had attempted to check in during the day, and we’re not told of any requirements to check in before midnight. Nonetheless we asked to book the same room. When we went to pay he informed us that there would be an early check in fee of $20/ hour we wanted to check in early, and since normal check in time was 1600, the fee would be another $200 in addition to the $208 for the room. Despite the math ($20/ hour x ~13 hours= $260) not adding up, we asked if there was any other way since we were informed earlier in the day there would be no issues if we checked in later. After some back and forth, we informed him we would be reaching out to management in the morning and would find a different place to stay. After this there some how was a room for the original price and configuration of what we booked initially through booking.com. We checked in for the original price of ~$208 and had no further issues. My group and I felt like we were being scammed and if we hadn’t put our foot down, we would have paid DOUBLE the price of the room in made up “fees” since we were told there was no other option.

The location was conveniently located for what we had traveled to enjoy and the room was comfortable and clean, as well as the bathroom. Overall the room was great, the check in experience was not satisfactory to say the least.

Stayed in June 2023

Animal Disturbance

Location

Stayed in June 2023

No ICE machine, no shampoo or conditioner, no bed comforter and outdated kitchen appliances

Stayed in April 2023

The “breakfast” was a pouch of instant oatmeal. That was the only choice. The glass front door had been broken and replaced with wood, but the staff claimed to have no idea how it happened. When we arrived, our bed was missing a flat sheet. We were told they were still doing laundry. Also, there was no curtain on the shower. When I reported this upon checkout, I was told they were low on inventory, but the staff person assured me I would not be charged for a missing shower curtain.

The location was good for our needs.

Stayed in November 2022

Mold in the bathroom burn out lights between the badge heater very difficult to work No coffee at 8 AM Saturday morning

Stayed in November 2022

The beds were extremely uncomfortable

Location

Stayed in November 2022

Better privacy curtains , clean windows, some attempt at ammenities like a box of tissues , a cup ,a way to make a drink

Its a very basic hotel -- zero frills. I was staying on the ground floor near the entrance --- there were no privacy curtains as it was so gloomy when I visited ,that meant I had to have the very dark curtains closed with lights on or the curtains wide open and be in the gloomy room. Really no cups or a kettle or a spoon to make a drink . I would not chose to stay again .it is what is considered cheap -- really, it cost $260 for two nights!

Stayed in October 2022

We booked or reserved for 2 beds but when we checked in the staff didnt tell us no more available 2 beds room, he gave us 1 bed for 4 of us. So We complained, it was the only the time he checked and good thing the next room with 1 bed is available so he gave us for free. But still he should have informed us, so we're not separated in 1 room.. :(

Stayed in July 2022

Housekeeping did not do there job were there was existing female fair from the person that stayed in the bed previously.

The room was very dirty had female hair in the bad and the restroom was dirty as well.

Stayed in June 2022

n/a

n/a

Stayed in May 2022

staff gave me wrong information about being able to check-in late that almost caused us to lose our room

location.

Stayed in May 2022

Don't even advertise breakfast. I got up at 6:50am to get coffee and something to eat. There was one muffin. Really it wasn't even 7yet. Just read the reviews on yelp of this place. Not good. Which is sad because San dimas is such a nice cute area. You have to ask for anything you need in the kitchen. Nothing is there. Like maybe they don't trust the clientele you stay there. Even Motel 6 leaves a coffee maker in the room.

I needed a room at a short notice

Stayed in May 2022