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  5. Reviews of GrandStay Hotel & Suites - Stillwater

Reviews of GrandStay Hotel & Suites - Stillwater This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2200 West Frontage Road, Stillwater, MN 55082, United States of America

#11 of 11 hotels in Stillwater

Guests' Choice

Review Score

Based on 202 hotel reviews

6.0

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.1

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.4

  • Value for money

    6.5

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 16, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was slightly uncomfortable and breakfast was minimal.

    Stayed in April 2024

  • Reviewed: March 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No water pressure in the bathroom sink

    Stayed in March 2024

  • Reviewed: August 18, 2023

    6.0
    It was fine
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast- no fruit or water

    Location to downtown

    Stayed in August 2023

  • Reviewed: April 27, 2023

    5.0
    Fair for the price
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dingy colors on the walls beds were as hard as a rock

    Stayed in April 2023

  • Reviewed: November 23, 2022

    7.0
    Over all the stay was good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    sink clogged, stopper wasn’t connected, bathroom vent cover very very dusty hasn’t been touched in a long time!!

    Staff and pool

    Stayed in November 2022

  • Reviewed: November 6, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Abdul the manager was very accommodating to our needs!

    Stayed in November 2022

  • Reviewed: November 5, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We came to relax and we couldn’t even use the hot tub because it wasn’t warm and they said it would be 2 hours before it would warm up but then it would be closed/checked out.

    Stayed in October 2022

  • Reviewed: October 28, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    plaster around tubs looks bad , hook pulled off back of bathroom door hole just left open . need more towels stayed at apple valley mn property much more up to date.

    friendly and clean . comfortable bed

    Stayed in October 2022

  • Reviewed: August 29, 2022

    6.0
    ok
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    bed was uncomfortable and people above us were loud

    close to downtown

    Stayed in August 2022

  • Reviewed: August 2, 2022

    5.0
    was disappointed that it wasn’t as nice as I thought it would be.
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    had to change rooms because our room was not clean. the room we stayed in was very damp. sheets felt wet when we got into bed.

    nice location for what we were there for.

    Stayed in July 2022

  • Reviewed: July 24, 2022

    7.0
    one of abt 5 motels in the same area. They are all very similar, both cost , location and amenities.
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night

    see abv

    Room was spacious but very dark; both the rug, decor, and lighting. The bed was good, ac worked perfectly. The coffee maker did not work. Not the quietest...we could hear the above neighbors walking across their floor, but could not hear conversation. Check in very good, especially with the large groups of folks checking in, it went quickly. Did not check out the pool, and we did not have breakfast.

    Stayed in July 2022

  • Reviewed: July 24, 2022

    7.0
    Disappointed Sisters
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Same boring, mediocre breakfast 4 days in a row and not great. No fruit. One staff lectured us because our key card continued to not work. Pool was dirty....gum and pony tail holders and the bottom of the pool was also dirty...this was at 8am.. Over priced. Had to walk far for ice. .

    Great location. Most staff were pleasant. Housekeepers were great.

    Stayed in July 2022

  • Reviewed: June 20, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive for type of hotel, no AC in sitting room of suite where son slept.

    Clean, comfortable bed

    Stayed in June 2022

  • Reviewed: May 5, 2022

    5.0
    Location was good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Cold hot tub. No breakfast. No complimentary coffee

    Good location

    Stayed in May 2022

  • Reviewed: April 26, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was no hairdryer and it lists it on website and also say there is a continental breakfast and that was closed. They should update there website.

    Stayed in April 2022

  • Reviewed: March 30, 2022

    6.0
    Pleasant
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Be able to book online when you have a pet. Had to move rooms but that was ok 2nd room not as clean.

    To go works when you are on a busy scheudule

    Stayed in March 2022

  • Reviewed: February 25, 2022

    6.0
    It certainly was a stay...
    • Leisure trip
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    I'm not sure what happened here, but around 10:30 A.M, right as my wife and I were waking up and getting ready to leave, we heard a noise at our door. It sounded like someone was trying to get into our room, mainly because someone was. I had locked the door, but groggily opened it up to find two men standing there. I was asked who I was and how I got into the room. I was taken aback, as I had no idea who these men were, nor did I have any idea why it would be weird for me to still be in the room that I RENTED (especially with plenty of time to check out). I explained that I had rented the room the night prior, and at this point I showed my reservations that were confirmed by the hotel. One of the men asked if he could see my ID. Of course, I'm not giving my ID to a random set of guys that are knocking on my door. Then I was threatened to have the cops called on me. At this point, I'm confused and not very happy about what is going on. I tell the gentlemen that if they have an issue with me they can take it up with the front desk. The other guy, who had been silent this entire time pipes up and says the other guy is the manager at the hotel. Well, that makes more sense in a way, except why didn't he know that I had reserved that room? Why didn't he know the room had been booked? Either way, I got dressed, met them up at the front desk, and by then the manager had miraculously found my reservation and no longer needed my ID. He did apologize a few separate times and made sure to do so again as we checked out, but either way, that's not how I would like to start my day or end a stay. The only reason I bumped it up to a 6 was the night staff and the fact that the manager apologized. Needless to say, I don't think I'll be booking there for a while, if again.

    The pool and the spa were nice, neither were too hot nor too cold. The bed was comfortable. I usually find hotel blankets to be uncomfortable, but these ones did not feel that way to me. The night staff (the distinction matters in this review) were friendly and were informative when I had questions.

    Stayed in February 2022

  • Reviewed: February 22, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms are old and need some attention. The coffeemaker was not cleaned and still had old water in it. Breakfast not open. In my opinion, not worth the price.

    Stayed in February 2022

  • Reviewed: February 7, 2022

    7.0
    Love the area
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No gym, the grab and go breakfast, it would be nice to know what the food was instead of a mystery.

    I would like some suites to be pet friendly. Currently mgmt told me only 4 standard double queen rooms are "pet friendly"

    Stayed in February 2022

  • Reviewed: January 31, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Girl at front desk wasn’t overly personable or helpful They advertised they at breakfast available, but it was closed

    Good location

    Stayed in January 2022

  • Reviewed: December 20, 2021

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    no coffee in lobby

    clean. good price

    Stayed in December 2021

  • Reviewed: December 4, 2021

    6.0
    Good location and clean rooms but staff lack customer service skills.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Communication between staff and management impacted our stay. Wanted to switch rooms and waited over a half hour for a simple call back. Staff on phone and not helping customers.

    Location was good and place was clean. Helpful having a hotel taxi that was not super expensive.

    Stayed in November 2021

  • Reviewed: November 23, 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    It is not a place I would ever recommend for anyone with any form of handicap. I have had a total hip and two total knees and was not able to use the restroom. The toilet in the restroom was so low you could not possibly get up off of it.. I had to go down to first floor and use the one in hall. Never have I seen such a low toilet. Shame on your hotel for not thinking of something so simple as having a use able toilet.

    It was clean, close to places I need to be to.

    Stayed in November 2021

  • Reviewed: October 10, 2021

    5.0
    Overpriced
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was advertised but was not provided

    Stayed in October 2021

Showing 1 - 25

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