West Lake Rd at I-20 (Exit 286, Abilene, TX 79601, United States of America
#21 of 39 hotels in Abilene
Guests' ChoiceBased on 513 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.7
Staff
8.6
Value for money
7.8
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Julie
United States of AmericaThis is not the Hilton and you don't pay the price of the HIlton which was about 50% more expensive. It's an older hotel which can be seen when looking at the woodwork. But it doesn't feel old. Bedding is great, bathroom was spacious and clean. For my needs the Hilton wasn't worth the increased cost. The Hampton Inn and some other more expensive hotels were across the hwy from this, same off ramp. I think this place is best value.
I live 30 miles away and had a 5:30 AM surgery appt. So decided to drive in and stay in Abilene instead of driving in the dark morning hours. My main purposes for choosing this hotel were proximity to hospital, price, and good reviews. All these expectations were met. Very easy drive to the hospital. Very comfortable room. No outside noise. If I ever needed to be in Abilene again overnight I'd stay here. I'd recommend it to company I might have. I left before breakfast was serving so can't speak to that but it looked like a nice eating area and the counter looked like it was more than dougnuts being served.
Stayed in April 2024
Reviewed: April 29, 2024
Don
United States of AmericaBed was a little soft for my liking
The staff is so nice.
Stayed in April 2024
Reviewed: April 14, 2024
Richard
United States of AmericaThe bathroom had no working fan or vent
We didn't have time to eat but the breakfast looked good,
Stayed in April 2024
Reviewed: April 9, 2024
Scott
United States of AmericaThe bathtub was quite slippery and there was no mat. There were grab bars on the wall of the bathtub. Use them. Also the bathroom floor was slippery when wet.
Breakfast was good and in quantity. Very comfortable room.
Stayed in April 2024
Reviewed: February 12, 2024
Kent
United States of AmericaThe cover on bed was stained or dirty. The carpet around the edges were not vacuumed.
Staff and breakfast were good.
Stayed in February 2024
Reviewed: February 8, 2024
Eric
United States of AmericaI cannot think of anything, thank you!
Convenient, safe, and a good value for the price; breakfast was good, and in particular we appreciated your employee, Sara, at breakfast making everyone feel welcome and serving us well!
Stayed in January 2024
Reviewed: October 23, 2023
Stubbs
United States of AmericaThey're was dust in hallways from remodeling
Stayed in October 2023
Reviewed: October 15, 2023
Beverly
United States of AmericaThe shower was very nice - perfect temp, good shower head. BUT there was no place to put the soap! You had to hold it or put it on the floor. Also, there were no grab bars or towel bars anywhere close to the shower entrance.
The bed was very comfortable, and the room had a fridge and microwave and builtin closet.
Stayed in October 2023
Reviewed: September 17, 2023
Laura
United States of AmericaCould have been cleaner, breakfast was inconsistent (great one day and just ok the next)
Friendly and helpful staff, decent breakfast, good sized room, cold air conditioning with record high temps outside, little gym to work out in, conveniently located off a main road and near restaurants, free toiletries
Stayed in August 2023
Reviewed: August 14, 2023
Curbello
United States of AmericaThere was construction that was not completed in our room and left a hazard between the carper and tile. Also the TV was not hooked into the cable box and the employee had to come to the room, Climb on desk to fix it.
Breakfast was good. Bed was unbelievably comfortable.
Stayed in August 2023
Reviewed: August 6, 2023
Randy
United States of AmericaNo wash cloths in bathroom. No shelf in shower to place soap or shampoo.
Stayed in August 2023
Reviewed: July 17, 2023
Penelope
United States of AmericaRefrigerator had leftover food from previous guest in it, shower had not been cleaned...had long hairs in it. Staff cleaned room while we were out, they took dirty towels but never brought fresh.
Staff was friendly
Stayed in July 2023
Reviewed: July 10, 2023
Patty
United States of AmericaN/A
Friendly service
Stayed in July 2023
Reviewed: July 1, 2023
David
United States of AmericaI realize there was some construction going on, but not in my room. The floors could have been vacuum more.
Staff. Food. Location
Stayed in June 2023
Reviewed: June 27, 2023
Stephanie
United States of AmericaThat it didn't have a hot tub
The breakfast was great!!!
Stayed in June 2023
Reviewed: June 23, 2023
Vivian
United States of AmericaThe property needs more parking. And some repairs are needed on the outside... seems as tho a truck that was too tall tried to go thru the breezeway drive.
Room was on first floor. Quiet & very convenient. Front desk staff very accommodating. When I arrived, my room had a lot of pet hair on 1 of the beds... so they quickly resolved the situation by moving me to another room.
Stayed in May 2023
Reviewed: June 15, 2023
Sylvia
United States of AmericaThere wasn't anything I could say I disliked over all I like the stay.
The staff the location and the bed was so. Comfortable.
Stayed in June 2023
Reviewed: June 1, 2023
Eric
United States of AmericaA bit out of the way for the interstate. (I20)
Good bed. Clean room and property.
Stayed in May 2023
Reviewed: May 28, 2023
Christy
United States of AmericaEven though it is a clean hotel, it could use some well needed TLC. There was a bench in our room that had a huge black stain on most of the cushion. It wasn't a crucial piece of furniture, so I do not know why it wasn't just removed. Many large tiles in front of the bathroom had popped loose from the floor, making it feel like a falling hazard as you walked into the bathroom, but the biggest issue was that we didn't even need to use our key cards! You could just push the door right open because no matter how hard we tried, we could never get the door to latch. The hotel was sold out & luckily, we were only there for the night, so we just used all the extra locks once inside the room for the night.
The hotel was easily accessible & away from other businesses & traffic, so it was very quiet. Our room was a nice size with all the necessary amenities & probably the most comfortable bed i have ever slept in. Staff was welcoming & the breakfast actually goes until 10:00 am on Sat & Sun mornings, which is nice for those not so morning people.
Stayed in May 2023
Reviewed: May 21, 2023
Jefferson
United States of AmericaAlways clean with professional staff. Have stayed here several times and will continue to stop when I travel this way.
Stayed in May 2023
Reviewed: May 9, 2023
Richard
United States of AmericaIt was good !
Stayed in April 2023
Reviewed: April 17, 2023
Felicia
United States of AmericaLOCATION Staff was helpful COMPLIMENTARY BREAKFAST
Stayed in March 2023
Reviewed: April 3, 2023
Leann
United States of AmericaThe room was neat and tidy but the bathroom floors didn’t appear mopped thoroughly. Walls didn’t look clean and had scuffs, etc on them, toilet water flow had issues.
easy to access, close to dining, close to the hospital
Stayed in April 2023
Reviewed: March 31, 2023
Chavez
United States of AmericaIt is quite dated. There was a gap around the door that was crazy big. The room had the weirdest shower I’ve ever seen - it was like a little tunnel.
Location is great and bed was super comfortable. The person that checked us in was very helpful. The breakfast was a nice bonus.
Stayed in March 2023
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