900 Yarbrough Drive, El Paso, TX 79915, United States of America
#95 of 101 hotels in El Paso
Guests' ChoiceBased on 547 hotel reviews
5.3Cleanliness
5.7
Comfort
6.0
Location
7.4
Facilities
5.5
Staff
6.7
Value for money
5.8
Free Wifi
5.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 14, 2024
Jose
United States of AmericaRoom has cockroaches .. bad. Poor maintenance of things inside the room.
I did not like the property
Stayed in May 2024
Reviewed: May 7, 2024
Claire
United States of AmericaNo garbage can in room or bathroom. Garbage cans near stairs outside room. Vending machine near front desk did not work. Only one elevator on property did not work sometimes. Not enough stairs to 2cnd floor, too far apart. Dining room area locked after 9am, when complimentary breakfast was over. Complimentary breakfast too early from 6am-9am. Looked unsafe or sketchy upon night arrival. Men loitering outside rooms. Women loud, yelling during night. Looks like local and poor people stay there, maybe homeless people. Felt unsafe at times for woman by herself. Outside of property, walkways look old, rundown and dirty. Free Wi-Fi works only near front check-in desk but not in rooms. Room key card did not always work. Ice machine far away from room. Most accessible water was tap water.
The staff was helpful, nice, attentive and respectful and quick to assist. 3 great restaurants, gas station, convenience grocery store, with extended hours, right next door within walking distance. Good location. 10-15 minutes away by car from International airport. Has a pool with good hours, 10a-10p. Computer access near front desk. Building looks nice from far away. Floors in rooms instead of dirty carpet. Reasonably priced and good value. No deposit held. Interesting and fairly healthy complimentary daily breakfast with waffle iron. Mini-fridge, very cold and microwave in room. Iron and ironing board in room. Privacy. Nice large dining area downstairs near lobby, front desk where complimentary breakfast is offered. Good A/C in room. Loitering on stairs by guests discouraged, not allowed by staff. Plenty of parking. Decent amenities. Very close to freeway. Easy check-in and out. Clean sheets. Comfortable beds. Drinking fountain in lobby with tap water.
Stayed in May 2024
Reviewed: April 29, 2024
Elizabeth
United States of AmericaThe cancellation policy and fee
Location
Stayed in April 2024
Reviewed: April 15, 2024
Elvi
United States of AmericaTowels and toilet paper
Long line
Stayed in March 2024
Reviewed: March 6, 2024
Carlos
United States of AmericaÚltimamente esta demasiado sucio, demasiado creanme
Stayed in March 2024
Reviewed: October 17, 2023
Cranisha
United States of AmericaThe water wouldn’t go down the drain in shower. There were bullet holes in the mirror and picture, ashes by the toilet and the floors were really dirty. The smoke detector was missing. They didn’t have the complimentary soap and the napkins box was empty. Seems like it’s housekeeping.
I liked how accommodating the staff were. They were polite and helped me with my luggage.
Stayed in October 2023
Reviewed: August 30, 2023
Kristofer
United States of AmericaThere were roaches, homeless walking the parking lot, no towels available, the bed sheets had stains on them. The walls were falling apart. It was not swept or vacuumed.
The staff was nice.
Stayed in August 2023
Reviewed: August 26, 2023
Sidney
United States of AmericaThe website said online booking.com that there was a pool when I got there no pool was open it was closed. When I checked with staff they said booking.com should've posted it.
The air conditioning
Stayed in August 2023
Reviewed: July 29, 2023
Robert
United States of AmericaThe elevators didn’t work. We were on the 2 floor which had two flights of stairs. My son has an injury, I asked to switch to a lower level and was told no because they were all booked but where empty our entire stay. The breakfast was until 11, we went down at 8 nothing left. We asked if they would be making more and staff said it’s first come first serve. I requested towels and toiletries because we didn’t have any upon arrival. They came the next morning after I had asked one of the maids. This was one of the most stressful hotel stays I have ever had.
I didn’t.
Stayed in July 2023
Reviewed: July 17, 2023
Kathleen
United States of AmericaUnfortunately, the room was dirty and the pool was so dirty it had algae.
Beds were comfortable and location was excellent
Stayed in July 2023
Reviewed: July 16, 2023
Jason
United States of AmericaNo shuttle, no hot tube working room was dirty, sheets were dirty
Had no shuttle, hot tube down, pool dirty
Stayed in June 2023
Reviewed: July 16, 2023
Peter
Mexicoesta muy muy sucio
very bad
Stayed in July 2023
Reviewed: July 13, 2023
Gandarilla
United States of AmericaThe shower knob was really hard to get water turned on. My elderly aunts couldn’t turn water on to shower.
Easy to get to.
Stayed in July 2023
Reviewed: July 13, 2023
Gandarilla
United States of AmericaI didn’t like that I felt something rolling along my foot under the sheets. Room over all needed some cleaning, and fixing up. Shower had hair, shower curtain looked like it needed to be handed to the bum down the street, wall next to shower needs to get retextured. The place needs a maintenance person that will make sure the rooms get done correctly.
I liked that it was easy to get to.
Stayed in July 2023
Reviewed: June 6, 2023
Jaime
United States of AmericaRestroom in general was really dirty when arriving so i had to go buy everything to give it a good clean, roof on top of the shower was falling and there was roaches. No towels where provided and when asking for some they denied them until after like 10 minutes arguing that we are a family of 4. Breakfast is cereal, eggs, beagles, juice, however once everything is gone they wont fill up anymore.
swimming pool was pretty clean. There is stores and restaurants near such as walmart, ross, rudys, McDonalds
Stayed in June 2023
Reviewed: June 2, 2023
Jason
United States of Americareally dirty
convenient location
Stayed in June 2023
Reviewed: May 13, 2023
Reynaldo
United States of AmericaNo towels in room, leaking faucets, ice maker not working, people smoking in the halls, crowded hallways, elevator in poor condition, trash in some of halls not very good quality
Not very much to like!
Stayed in May 2023
Reviewed: May 1, 2023
Kary
Mexicothere was NO towel on my bathroom, the phonoe was not working and 1 of the lamp was not working neither.
onlye the location and the breakfast was good.
Stayed in April 2023
Reviewed: April 23, 2023
Jaime
United States of Americarooms were not clean
location & price
Stayed in March 2023
Reviewed: April 17, 2023
Steph
United States of AmericaRun down, garbage EVERYWHERE
Fair price
Stayed in March 2023
Reviewed: April 7, 2023
Guzman
United States of Americashower didn’t work
good location
Stayed in April 2023
Reviewed: March 22, 2023
Marcos
United States of Americavery noisy, one towel, broken closet door, no hot water.
location
Stayed in March 2023
Reviewed: March 16, 2023
Carlotta
United States of AmericaUnclean room
Friendly Staff
Stayed in March 2023
Reviewed: February 11, 2023
Ramirez
United States of AmericaThe breakfast was unacceptable, so we went to a restaurant. There was a small fridge in room that my husband opened and stunk up the entire room with the stench of rot. The bathroom light flickered like a strobe light. The toilet barely flushed. The floors really needed not just a shampoo, but replacing. I will never stay in El Paso, Texas, ever again in my life!
The only thing that seemed acceptable was that the bed linens seemed clean and fresh. The staff also was nice and polite.
Stayed in January 2023
Cosenza, Italy
Keflavík, Iceland
La Chapelle-en-Vercors, France
Shanghai, China
Rabanal del Camino, Spain
Mestre, Italy
Neede, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content