16090 City Walk, Sugar Land, TX 77479, United States of America
#11 of 13 hotels in Sugar Land
Guests' ChoiceBased on 292 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
9.3
Facilities
7.9
Staff
8.5
Value for money
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 19, 2024
James
United States of AmericaNo ceiling fan. Only one bath towel in room
Stayed in May 2024
Reviewed: March 31, 2024
Ebun
United KingdomNothing
Breakfast was great, location excellent
Stayed in March 2024
Reviewed: March 26, 2024
Katherine
United States of AmericaWe were unaware at check-in that many of the floors were under construction. Especially the floor right above the first room that I got.
Location
Stayed in March 2024
Reviewed: March 17, 2024
Ali
United KingdomNothing
The location
Stayed in February 2024
Reviewed: March 11, 2024
Simon
United KingdomThey were doing building work We had no room safe, so 2 polite maintenance men brought one to the room but it was locked so could not use it unfortunately. Asked reception if could find out number to unlock it, was given a 3 digit code but it needs 4 numbers ??? Required a wake up call on last night as was a change due to clocks changing an hour but call did not happen?
Location was lovely in Sugar Land and free car parking attached / next door Staff at breakfast were professional, polite and lovely.
Stayed in March 2024
Reviewed: October 25, 2023
Jennette
United States of AmericaThe floor I was on smelled like mold or mildew and seemed to have some plumbing issues. The elevators and hallways to the rooms were every warm there was no air flow of feeling of a/c.
The location and convenience of food near by.
Stayed in July 2023
Reviewed: September 24, 2023
Abdulwahab
KuwaitStaff were very friendly and helpful
Stayed in September 2023
Reviewed: September 1, 2023
Zia
Saudi ArabiaTowels were not clean and pillows were not comfy
Stayed in August 2023
Reviewed: July 4, 2023
Abtin
United States of AmericaNothing specific
Location Price Services
Stayed in July 2023
Reviewed: June 18, 2023
Glenn
United States of AmericaRooms were smaller than expected for price
Very nice hotel, location is great also
Stayed in June 2023
Reviewed: May 26, 2023
Charon
United States of AmericaWhen leaving our hallway smelled like cigarette smoke. Otherwise everything was clean.
The location was ideal! Parking was free and easy and well lighted.
Stayed in May 2023
Reviewed: May 21, 2023
Jamal
United States of AmericaThe hotel has been upgraded in years. I was here like 5/7 years ago. It’s getting to show its age. Specially the bathroom and courtyard etc. Time to upgrade this amazing property.
The location is amazing. Along with access to free parking.
Stayed in May 2023
Reviewed: May 17, 2023
Chinedu
United KingdomNo comment
The ambience and people
Stayed in May 2023
Reviewed: May 1, 2023
Wells
United States of Americathe hallways didn’t have a pleasant odor and the rooms could be updated a bit more.
the best location!
Stayed in April 2023
Reviewed: March 19, 2023
Jessica
United States of Americauncomfortable bed
fantastic location
Stayed in March 2023
Reviewed: March 13, 2023
Hugh
SpainSame hot breakfast choice every day
Room cleanliness, friendly and helpful staff
Stayed in March 2023
Reviewed: February 27, 2023
Joffrey
United States of AmericaI wish I stayed here more often or more hotels were like this.
Location is great. Staff great. For example, when I needed more coffee, front desk had it, instead of having to send someone up to the room with it. Also bar/lounge was nice, relaxing, music not too loud. Central patio area off lobby was great. Staff was great. I will tell you that I'm usually a complainer, I write complaints vs. compliments on about a five to one ratio. This was my kind of place. Great work.
Stayed in February 2023
Reviewed: August 25, 2022
Dale
United States of AmericaNo luggage service
Breakfast
Stayed in August 2022
Reviewed: July 28, 2022
Yulia
United States of AmericaLocation is perfect and the hotel is very reasonably prices. Amenities are great - gym, restaurant on site, roof top pool! Wonderful place
Stayed in July 2022
Reviewed: June 11, 2022
Ross
United Kingdomthe hotel WiFi stopped working mid way through my stay, and the staff were less than helpful. and little things - the front desk staff were quick to say “good morning” but didn’t actually help problem solve a couple of issues I had. also - it’s a very busy hotel, so it can be noisy in the corridors etc due to conferences etc. the shower was a nightmare - the hot water was scolding hot or freezing.
the bed was very comfortable. the room was clean if a little rough around the edges. amazing location - right in the heart of restaurants, shops and bars in Sugarland. oh, and the valets were brilliant.
Stayed in June 2022
Reviewed: May 27, 2022
Elia
United States of AmericaWhen we arrived, we went straight to the pool and it was closed. We called front desk and they couldn’t give us an answer when it would re-open. They said they would call us back to our room and they never did.
Location perfect
Stayed in May 2022
Reviewed: April 12, 2022
Jan
United States of AmericaI was charged for my room on my card when the room had already been paid for but the company on their credit card. Waited 40 minutes to get someone on the phone and still have not received the credit on my credit card. Very disappointing!
The hotel was beautiful, clean, and comfortable. Great Location!
Stayed in April 2022
Reviewed: April 4, 2022
Christy
United States of AmericaGreat location, beautiful building
Stayed in April 2022
Reviewed: March 28, 2022
Alan
United States of AmericaOur toilet was leaking, we had called for the service before we went out for the event. When we returned, nothing being fixed, we could only called the service again, and wait for everything being cleaned up.
Stayed in March 2022
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