14919 Northwest Freeway, Houston, TX 77040, United States of America
#218 of 427 hotels in Houston
Guests' ChoiceBased on 174 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.4
Facilities
8.2
Staff
8.1
Value for money
7.9
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Ricardo
United States of AmericaBathroom sink water pressure low.
Freshly made, priced a little steep for a simple breakfast. Location well situated, quiet, comfortable.
Stayed in June 2024
Reviewed: May 13, 2024
Zachary
United States of AmericaAc confusion and only 1 big towel
Facilities
Stayed in May 2024
Reviewed: May 11, 2024
Lee
United KingdomNo room cleaning service during the week
Excellent facilities and really comfy bed!
Stayed in May 2024
Reviewed: April 29, 2024
Rene
NetherlandsI was not aware they don't clean the room every day, which was the first time I had this in a hotel.
Breakfast, enough choice and variation, room with the right facilities, temperature nice.
Stayed in April 2024
Reviewed: October 7, 2023
Andreas
GermanyRoom request was ignored
Stayed in September 2023
Reviewed: September 11, 2023
Leslie
United States of AmericaWe had a few small issues. But no problem. No working phones in the rooms we had one room the microwave didn’t work. But other then that no issues
Stayed in September 2023
Reviewed: June 7, 2023
Dora
United States of AmericaLocation
Stayed in May 2023
Reviewed: April 17, 2023
Rhonda
United States of AmericaThe mattresses were very uncomfortable (Hard)
I loved the location and cleanliness of the hotel. Also the staff was phenomenal from the front desk to housekeeping. Everyone was super attentive.
Stayed in April 2023
Reviewed: January 29, 2023
Mariogtz30
MexicoThe ubication and the staff was great, but the Hilton brand is basically depending on its name and title, the price isnt worth it anymore. They were short in resources (sheets and pillows), and with a limited restaurant (but its mostly due to holidays)
The basic services of the hotel were sufficient, eventhough it was the christmas holidays there was always somebody available to help.
Stayed in December 2022
Reviewed: November 7, 2022
Debassie
United States of Americano tooth paste in the room
clean
Stayed in November 2022
Reviewed: October 18, 2022
Afolabi
United States of Americaclean and quiet.
Stayed in October 2022
Reviewed: October 3, 2022
Kristi
United States of AmericaThe room was covered with mites. I have both photo and video
Stayed in September 2022
Reviewed: July 23, 2022
Jacqueline
United States of Americacouldn’t enter side where parked with room key
close to wedding venue
Stayed in July 2022
Reviewed: June 4, 2022
Nedra
United States of AmericaThe room was nice and clean and spacious. The bed was very comfortable and it was nice and quiet, for a Friday night. We liked the shower!
Stayed in June 2022
Reviewed: March 23, 2022
Katherine
United States of AmericaAll night partying! Could hear all conversations and music! it was 340a and party going strong! Ugh!! And no ramp on sidewalk in back parking lot. i was instructed to park around back, which made unloading very difficult. Had to pick up rolling suitcase & rolling cart to get over the foot high curb! I did advise the desk person (gentleman with pony tail) of my horrible experience due to no ramp!
very nice hotel and room
Stayed in March 2022
Reviewed: March 20, 2022
Sherry
United States of AmericaParking lot chained up one way in and out.
Location Price Clean Professional staff
Stayed in March 2022
Reviewed: March 17, 2022
Monica
United States of AmericaYou can hear people in the hallway,
Breakfast was okay..It was nice and relaxing, I can stay at this hotel again.
Stayed in March 2022
Reviewed: December 13, 2021
Cortney
United States of AmericaBreakfast was very expensive!
Stayed in December 2021
Reviewed: November 2, 2021
Hien-moore
United States of AmericaFridge noise No good free wifi Nothing on tv and had to pay for better stick so couldn't use my fire stick Was located in a very people desolate area (my fault not theirs) Shower leaked onto floor
Large room, comfy bed
Stayed in October 2021
Reviewed: October 28, 2021
Jesse
United States of AmericaLocation, amenities, and price.
The room was never cleaned. Not enough towels. Breakfast was suppose to be included but I had to pay extra.
Stayed in October 2021
Reviewed: September 10, 2021
Hope
United States of AmericaHave to request for room service before 12pm
Great Customer service
Stayed in September 2021
Reviewed: July 25, 2021
Fraundla
United States of AmericaThere was a shortage of towels and wash cloths were only available the first night.
I liked the atmosphere and cleanliness of the hotel. The staff was pleasant and helpful.
Stayed in July 2021
Reviewed: July 11, 2021
Douglas
United States of AmericaThe staff was horrible.. very rude and unhelpful. I attempted to book an extra night, and they declined me because she said they don't take my card. Well, I used that SAME CARD IN THAT HOTEL to PAY FOR MY STAY! And now she's telling me that they don't accept that card. I literally just spent over $200 with that card to stay there and dispite displaying proof of that with the statements, she denyed the fact that I used the card! Roxanne was her name, and she refused to give me a number to call. She was extremely rude!!
The hotel itself was great!
Stayed in July 2021
Reviewed: June 17, 2021
Russell
United States of AmericaDidn’t have a view outside the windows looking at the air conditioner unit in front of the windows
Very quiet and easy to patk
Stayed in June 2021
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