We were on a lengthy road trip. Of all the hotels we stayed in, the night in Lubbock was the most disappointing. The entire property looked worn out and marginally clean. The door lock sensor was taped onto the door handle. There were dirty oil smudges on the bathroom door. The facility had apparently been painted, but very amateurishly.

The size of the room was good and we liked that there was a couch in the room.

Stayed in April 2024

Location

Faculty

Stayed in April 2024

Pool not in service, bathroom door didn't lock, no towels in the room

Was reasonably priced. Pretty clean.

Stayed in April 2024

I didn't like them not correcting the booking mistake. Mi

Stayed in February 2024

The mattress was bad. It was one of the worst nights sleep ever had in a while. It feels like it's starting to get rundown. Very limited breakfast. The night staff wasn't rude, but they were not polite. The morning guy was better. The tv didn't work. The coaxial was stripped and shoved into the back of the TV and held in with painters tape. The fridge was missing shelves.

The waffles were good.

Stayed in December 2023

When I got there the first day the bed lining was dirty, then I renewed and came back it was bed bugs and I had to change rooms in the middle of the night and it has roaches don't know if I will be ever go back

The breakfast was good and they get things done once you go to the office and let them know that it's something wrong, which I don't feel like you should have to tell them what has to be done inspect and do your job people are paying for the service

Stayed in December 2023

Needed more than biscuits that needed to be warmed up and gravy. No eggs or meat. Pool was closed

Staff was friendly. Linens were clean. Beds were very comfortable. Waffles were delicious. Fruit was fresh.

Stayed in November 2023

Desk staff are not very professional, seemed bothered tha t they have to assist in check in. Rarely smile upon greeting you or show any appreciation for business. Do not even try to make you feel welcome.. Facilities are generally adequate for business, wifi seems secure, Door frames in rooms are often beat up and unrepaired from having to reposition door saftey lock. Main door lock closes and locks, however, additional security lock often does not work due to incorrect positioning. This last stay cleaning attendant walked into my room without knocking, sheets and bedding did not appear to be clean, bathroom shower walls need to be cleaned occassionally as well as floors. I saw cockroaches in the room and mentioned it to management and was told they just had it sprayed, however, were unhappy with the job they and promised to have it redone.

I have stayed at this location often and generally pleased. The rooms are spacious, ammenities are generally good repair, Managers are courteous and go out of there way to correct problems. They promised to address all of the issues I didn't appreciate below and In the past they been helpful in getting them corrected.

Stayed in September 2023

Dead bolt did not work, toilet seat one side disconnected, plumbing behind toilet very rusted,hole in bathroom wall from door, hook on bathroom door very rusty, microwave turntable could not secure to oven base & would not turn

It was easy access to destinations.

Stayed in October 2023

No pool, no hot breakfast

Not good, could have been better

Stayed in September 2023

I kept finding roaches in the bathroom.

Sze of bed and room.

Stayed in September 2023

I came expecting to use the pool that you advertised and it was covered and very dirty.It had been used in a long time.The breakfast was very disappointing.

Room was good size

Stayed in September 2023

A few bugs but not too bad

The location was great

Stayed in August 2023

Run down a bit

Good price decent bed no hassle

Stayed in June 2023

Not stating the pool is down until next year, it looked as if there was dried blood on the elevator door, the ceiling by the a/c duct was coming off and broken, none of the vending machines were operational, on the second floor the ice machine wasn’t working, bed were hard as rocks, it looked as though someone had smoked in our bathroom as there were burn stains on the side of the bathtub.

The location was great!! The staff was nice.

Stayed in June 2023

Staff kind of weird 😕

Alright

Stayed in May 2023

The hotel badly needs some updating. There is chipped paint on lots of walls. Shower head needs updating. Just looked like it could be freshened up with new bedding, Capet and paint.

Sheets and bathrooms clean. I appreciate that the room was cleaned after our first night. It was quiet.

Stayed in May 2023

For the price i didn’t expect much. I left a bag of chips on table when I left for a few hours. When i returned it was infested with small cockroaches.

Breakfast location was nice and clean

Stayed in April 2023

The carpets need to be steam cleaned professionally and a few of the room amenities need maintainence.

I have stayed here many times on business, the rooms are very comfortable and spacious especially for business. Value for the money is excellent. The manager is especially nice and accomadating. He does a great job of running facility and taking care of any staff or facility issues. Breakfast room and food is adequate.

Stayed in March 2023

ok location

Stayed in May 2023

fire alarm was not put right. there was what looked like blood stains on the wall. the shower would bubble when the toilet was flushed

Stayed in April 2023

The shower, no pool

Breakfast and Price

Stayed in March 2023

Missing latch on door, dead bolt didn't work properly. Frig/freezer knob missing, hard to know how it worked.

Fresh bananas at breakfast. Staff friendly and accommodating. WiFi allowed me to get some work done.

Stayed in March 2023

Seem to have a cockroach problem. Saw 3 roaches in sink and tub.

Location is great, staff is helpful, c rooms are big and comfortable.

Stayed in February 2023