2825 Parkway, Pigeon Forge, TN 37863, United States of America
#438 of 448 hotels in Pigeon Forge
Guests' ChoiceBased on 5436 hotel reviews
4.8Cleanliness
5.5
Comfort
5.6
Location
8.0
Facilities
5.3
Staff
6.4
Value for money
6.1
Free WiFi
5.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 6, 2024
Vicki
United States of AmericaDuring my checkin, the maintenance guy was definitely not professional. Cussing all loud to the front desk over whether or not he asked for towels.
Last minute booking. Good location.
Stayed in May 2024
Reviewed: May 6, 2024
Ida
United States of AmericaWe only got two towels for 3people , no wash cloths and the tv didn't work. When we called the front desk the said we had to wait til the next day for the tv to get fixed and to get more towels and wash cloths and then the next day I had to buttowels cause they syaid still no towels ava
Area was great and staff was friendly
Stayed in May 2024
Reviewed: May 6, 2024
Andrea
United States of AmericaGap in between the door and door frame and the strong stitch of bleach
In close proximity to everything
Stayed in May 2024
Reviewed: May 5, 2024
Washburn
United States of AmericaNot friendly
Stayed in May 2024
Reviewed: May 3, 2024
Christopher
United States of AmericaCleanliness, staff
Location
Stayed in April 2024
Reviewed: May 2, 2024
Nubia
United States of AmericaThe hotel needs a major renovation, the first day the door knob fell off, there was no TV control and they did not clean any day of my stay.
Really nice location
Stayed in April 2024
Reviewed: May 1, 2024
John
United States of AmericaThe staff and condition of the hotel left a lot to be desired. The first room I was given was very dirty, and we had to be moved. At check-in, they give you a spiel about discount show tickets. The hotel was run down, and you could smell marijuana constantly. People were smoking it everywhere. Not that I care, but it is not what you expect in a tourist town like Pigeon Forge. They also require a $75 deposit, which I was not informed of until check-in. I was told I would get it back upon check-out but have yet to receive it. I would not recommend this hotel. Also, the locks on the doors do not work.
The location.
Stayed in April 2024
Reviewed: April 23, 2024
Queen
United States of AmericaNo towels our entire stay. Used the same 4 small hand towels for 3 people the entire 3 day stay. No shower curtain. No coffee pot. Very overpriced for what it was.
Great location for rod run activities. It was clean. The staff was nice and spoke English.
Stayed in April 2024
Reviewed: April 23, 2024
Chris
United States of AmericaWe arrived and waited 45 minutes for a room to be ready. When we got into the room, there were no towels. Went to front desk and when I asked for towels, a blonde heavy set lady looked at me like...wth. I said, there are no towels, aren't they included with my stay. She just rolled her eyes. The tall very thin guy went to laundry and took about 10 minutes for him to return. Bed was very squeaky on the side closest to door. I believe that side of bed is broken.
The location was great.
Stayed in April 2024
Reviewed: April 11, 2024
Sharon
United States of AmericaCleaner room. Have linens in the room. Have elevator working if you put people on upper floors.
No breakfast. Room wasn't real clean. Had a man with another key try to come into my room, said he was looking for another room which was on the other side of building. Location is good. Price was ok for the days I was there but would have stayed longer if price didn't double and more for the weekend. No linens. Elevator didn't work properly
Stayed in March 2024
Reviewed: April 11, 2024
Lindsay
United States of AmericaWhen we first arrived a couple had to come back down to get towels and toilet paper because there were none in their room after being cleaned. Everyone had to bring their old towels down to the front desk in order to get new ones. We didn’t have a remote to our tv so I had to go to front desk to get a remote. I knew there was a deposit- no biggie. For some reason I thought they had already took the deposit, again, no biggie. Paid it $75. Then the maintenance man had to chime in and say, “yea we have that deposit because people like to steal the tvs out of the rooms.” Sir, I am here with my family on vacation. I do not want your tv. I have plenty at home. lol then I over hear him talking to the front desk. I guess a refrigerator wasn’t working in one of the rooms. He said, “I’ll go get them a bag of ice because I’m not switching that out tonight while they’re in there.” The frame is smaller than the mattress. My husband woke up in the middle of the night to use the restroom and the whole mattress flipped on my side. Which we did get a laugh out of it while he was helping me off the ground but that is not how I wanted to be woken up haha Lastly, BED BUGS!!!!! I checked the beds like I normally would staying at a hotel. First night, nothing. Second night, when I woke up Sunday morning I counted 16 bites just on my arms. No one else in my family got bitten but I welt up when I get bite and I immediately knew. 4 days later and I still have bites on me. So we went straight to a laundromat and washed everything we brought with us.
Location! Within walking distance of “the island,” shopping, food and go karts. Price but you get what you paid for.
Stayed in April 2024
Reviewed: April 6, 2024
Tammy
United States of AmericaThe beds made noise. They where people outside all night making noise. The door kelped getting stuck. Not enough towels for 4 adults. No coffee maker.
The location
Stayed in March 2024
Reviewed: April 6, 2024
Ailshire
United States of AmericaIt was dirty,staff was rude,beds was hard as a rock, there was no towels or toilet paper in the rooms and when I ask the front desk or towels there wasn’t any! They had shopping carts for transferring your stuff to and from your room the one luggage cart they did have was rusted! Floors was filthy couldn’t go without wearing shoes in the room! Beds was dirty also!
The location was great!
Stayed in April 2024
Reviewed: April 3, 2024
Kathy
United States of AmericaThe tv was bad, channels were not working and I told the front desk several times. Someone was supposed to come to the room to advise or fix it but never did.
Location, price
Stayed in March 2024
Reviewed: April 2, 2024
Rackley
United States of AmericaIt seamed like it was more of a local residents spot like the locals use it as housing
The price is good the location to
Stayed in April 2024
Reviewed: April 1, 2024
Sharon
United States of AmericaUpon arrival guests was only allowed one room key per room due to a shortage. The room was very disappointing as well. There was 2 towels for 4 people till the next morning and the 2nd bed never had a comforter even after asking several times. There was a small 19 inch tv in the room that did not have a remote. After several trips to the front desk this issue was not resolved till the following afternoon. Overall very disappointing, there was trash all in the parking lot and the air was not working properly and all that was done was taking the filters out by maintenance
The connivence of the attractions.
Stayed in March 2024
Reviewed: April 1, 2024
Diego
United States of AmericaRoches everywhere, bathroom door almost fall apart
Its walking distance to the island
Stayed in March 2024
Reviewed: March 31, 2024
Bre
United States of AmericaWalls dirty, stained sheets, and not to mention the pool looks horrible!!
The Location
Stayed in March 2024
Reviewed: March 30, 2024
Valerie
United States of AmericaNo towels in the room, had to ask for them. Tub was dirty and door lock was broke. Needs updated.
Location and price was good.
Stayed in March 2024
Reviewed: March 27, 2024
Chase
United States of AmericaThat after I paid for a week we got kicked out along with others lied to about being kicked out and not refunded
That it was cheap
Stayed in March 2024
Reviewed: March 7, 2024
Burlie
United States of AmericaThe last several stays it seemed that they had let a lot of things go but now it seems that they are about to turn it around
It appears that they are getting ready to do some much needed maintenance work. And the staff are very nice third floor Housekeepers were sweet and awesome!
Stayed in March 2024
Reviewed: February 27, 2024
Rusty
United States of AmericaWas loud , people complained about bed bugs and roaches .
The location
Stayed in December 2023
Reviewed: February 26, 2024
Nick
United States of AmericaI have stayed here a couple times before this time. I was highly disappointed. the facilities are definitely not being taken care of. the sheets were not clean on the beds. they had dog hair. even though this hotel states they do not allow pets, I complained front desk clerk gave me a new room. that room also had dirty dog hair sheets. I showed him first hand with a picture and he went with me to the second room and my original room. he was a very nice and understanding gentleman. he went and found me some clean sheets and put me in another room. overall the facility is ran down and has not been taken care of since my last trip there but it is definitely the cheapest rates around and if you're only budget and not going to do anything but sleep there. I think it would be worth the cost. I may give this facility another try in the future, but I'm highly disappointed in what I received this past weekend on my family trip
it is definitely a prime location. easy access to all amusements walking distance to the island and shops arcades and other amusements and activities
Stayed in February 2024
Reviewed: February 25, 2024
Victor
United States of Americathe first room was a mess trash on floor and trash can was full room could not have been cleaned prior to my check in
after got into new room all was well
Stayed in February 2024
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