16 East 39th St, New York, NY 10016, United States of America
#221 of 418 hotels in New York
Guests' ChoiceBased on 437 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
8.0
Staff
8.6
Value for money
7.7
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 2, 2024
Maria
CanadaConvenience, cleanliness, location and quietness
Stayed in June 2024
Reviewed: June 1, 2024
Jacquelynn
United States of AmericaThat the Rooftop Bar Manager was yelling at the staff and degrading them. He should be fired. It was not cool to know that the managers can freely treat their employees this way.
The location was great. It’s really close to a lot of things. The rooftop bar has a nice view of the Empire State Building.
Stayed in May 2024
Reviewed: June 1, 2024
Elian
NetherlandsSmall rooms - no fresh air.
Location
Stayed in May 2024
Reviewed: May 30, 2024
Maksummemories
IrelandNo breakfast on site only in room option room very dark
Good location comfy beds nice little rooftop bar
Stayed in May 2024
Reviewed: May 30, 2024
Inga
LithuaniaWe could hear our neighbours next door due to low sound isolation. The entrance card was locked (not only for us) 1 hour before official check out, so we couldn't take our stuff and had to go back to reception to unlock cards, really weird approach ;)
Very good location, all needed things in the room. Room was clean and comfortable.
Stayed in May 2024
Reviewed: May 29, 2024
Harshwardhan
United States of AmericaClean, well furnished, nice bed and shower. Centrally located but not a terribly busy street.
Stayed in May 2024
Reviewed: May 28, 2024
James
AustraliaAircon was not working properly in the room so got really hot.
Great location, price,staff and roof top bar
Stayed in May 2024
Reviewed: May 26, 2024
Keren
Israelthe bathroom door couldnt close to the end unless using force
Stayed in May 2024
Reviewed: May 19, 2024
Yvette
United States of AmericaWallpaper in the elevators not inclusive.
Great location. Friendly staff.
Stayed in April 2024
Reviewed: May 17, 2024
Caroline
United KingdomGreat central location to get the most out of a short trip. Enjoyed the rooftop view
Stayed in May 2024
Reviewed: May 13, 2024
Samimi
NetherlandsLocation
Stayed in May 2024
Reviewed: May 13, 2024
Trip
United Kingdomroom was small, lighting in room was very poor. they show pictures of the terrace yet when i went up , they said im not allowed due to them having a private event. as far as im concerned that is misselling the property as i booked it on the basis of the terrace with views. i saw other people wrote the same thing. its a shame because they have that terrace on their main picture on booking.com to lure people in. its an outright lie. why show it, if customers cannot use it?
it was on 5th avenue to all places were good to get to - its a central location.
Stayed in May 2024
Reviewed: May 12, 2024
Sandra
IrelandLeaky taps in the bathroom.
The room was nice and the roof top bar is a must see!
Stayed in May 2024
Reviewed: May 11, 2024
Neta
Israelthe staff was not very wellcoming
Stayed in May 2024
Reviewed: May 10, 2024
Jonathan
New ZealandThe toilet / bathroom doors were a little hard to open / close. I think they needed some oil on the rollers or something.
I loved how helpful and accommodating the staff were. How we could store our luggage at the hotel even after checking out! The two guys from Kosovo working the rooftop bar were fantastic too.
Stayed in May 2024
Reviewed: May 8, 2024
Caroline
Irelandvery dark in room, lighting was poor
N/A
Stayed in May 2024
Reviewed: May 6, 2024
Julia
GermanyIf the cleaning staff came the room was spotless but oftentimes they didn’t come at all or only upon request and strange times (late in the afternoon) I was often out in the morning and then came back to the room without it having been cleaned. Then I requested at the front desk that they come clean it at a specific time, so I could plan it accordingly, and they just showed up earlier. It seemed to me this is not at all the cleaning staffs’ fault but that of the ppl coordinating the cleaning. I was there for 10 days in total
Stayed in April 2024
Reviewed: April 29, 2024
Garry
United KingdomNothing was spot on
Very close to everything
Stayed in April 2024
Reviewed: April 29, 2024
Mark
United KingdomRoof top bar, lack of hooks for coats etc and no where to hang towels
Location, staff especially the reception staff. cleanliness
Stayed in April 2024
Reviewed: April 14, 2024
Lorraine
United KingdomRoom size
Excellent location and well appointed rooms with comfy beds. Room a little small and hanging space a little cramped however the staff were helpful and the place was spotless. All main attractions within easy reach.
Stayed in April 2024
Reviewed: April 12, 2024
Gian
United KingdomCustomer service was just basic straight forward with no much smiling
Location. Between 5th and Madison 2 minutes from Bryant Park
Stayed in April 2024
Reviewed: April 6, 2024
Shihui
United States of AmericaSuper thin walls. I can hear the person next door snoring, had to put on ear plugs to sleep. The room only has one window facing central courtyard. You only get daylight for about an hour during 2-3pm. There is no additional lighting near the window so the room is very dark and extremely depressing.
Stayed in March 2024
Reviewed: April 5, 2024
Dan
United KingdomDid ask to move room after first night, as I was woken up by the lifts moving in the morning - they did move me immediately so cant fault how they dealt with that. Struggled to get aircon to work, not sure it did.
Very very good location, easy to find! I arrived about an hour early for check in but a room was ready which was a great start. Really great and well stocked en-suite. Nice to have a decent coffee machine in the room, and lots of drawer and hanging space, I've stayed in bigger rooms with much less storage. Roof bar on the 21st floor is a must if only for the view, especially after dark.
Stayed in April 2024
Reviewed: March 28, 2024
Darina
IrelandStaff were exceptional
Stayed in March 2024
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