The room door didn't seem to lock properly nor did the bathroom door latch work to lock the door. Also, the bathroom sink had low water pressure. The hotel was airing out the lobby area, so it was somewhat hard to hear the staff at the main desk when checking in and out.

Stayed in August 2023

The parking was expensive

Location

Stayed in August 2023

Breakfast was good but someone from the staff approached one of the kids and told them that they were eating too much and to stop eating which I found very rude. Unfortunately I only found out about it on the road and not while I was still at the hotel.

The pool and breakfast

Stayed in August 2023

The front entrance wasn’t visible. Room was small. I was expecting two tvs instead of a swivel tv

It was next to the aquarium. My family was able to walk to the aquarium.

Stayed in August 2023

all closed near the hotel in the nights

the room very good and confy

Stayed in August 2023

I wish it was a little closer to more attractions.

I liked how nice the staff was and the value of the room for the money. The beds were very comfortable and breakfast was a great addition to the day.

Stayed in August 2023

Paying to park the vehicle, that’s extremely expensive just to park a car then to read the sign and it says you are NOT responsible for theft, that’s a downer for anyone. Yes that was some discussed at breakfast upon some of the guests

The stay was ok, I was just worrying about the parking, the parking is just to expensive, we already had to pay for the room and walk everywhere to get to where we wanted to go, the parking shouldn’t be that expensive, there should be places to park where you don’t charge.

Stayed in July 2023

Wish there was a more dim light for bathroom trips in the middle of the night. :)

Friendly staff and security!

Stayed in July 2023

Valet parking was a bit expensive. The hotel was a bit pricey too, but still cheaper than other nearby options. Breakfast food was okay, but not great.

The room was spacious and comfortable. The location was perfect. It was walking distance to the main things we wanted to do.

Stayed in July 2023

Price is a little high for age of hotel. Bathroom door didn’t lock )not a huge problem since it was family) but could be awkward if your in there and someone opens door. Faucet too close to back of sink making hand washing awkward too.

Location and staff. Security officer was top notch!!!! Can’t speak highly enough about him. He assisted with take out options and directions when front desk staff were busy with other customers and he was exceptional at keeping out unwanted guests while making everyone feel comfortable.

Stayed in July 2023

We booked for 5 people but we only got 3 towels.

Stayed in July 2023

The only thing was parking five spaces in front and 45$ to park a night… on the parking lot … if guests are parking on hotel property the fee should be cheaper

The rooms were nice, Breakfast was nice to have daily..

Stayed in July 2023

Location, worn out kitchenette

Breakfast, clean

Stayed in July 2023

Parking was expensive and a nightclub across the street made for a difficult night’s sleep. Ask for a room that is not facing the pool and you should not be able to hear the noise.

Property was very clean and very close to all of the downtown attractions. The staff were all friendly and helpful.

Stayed in July 2023

na

location, breakfast, pool, customer service

Stayed in July 2023

Ac has minor issues, but overall great

Location

Stayed in July 2023

Having to come back from americas mart. Unfortunately there seem to be a lot of people on crack hanging round the area early morning and later in the evening.

Exceptionally clean and the staff were great.

Stayed in July 2023

We were told food was available at the bar in the evening hours, but when we planned to eat dinner at the hotel Sunday evening, we were told they do not serve food at the bar on Sunday. So we had to order pizza, which was delicious! If you visit this hotel, we recommend ordering from DaVinci’s pizza!

The pool area was very nice! Our room was very clean and comfortable.

Stayed in July 2023

Parking. Waited for valet for quite a while but also the parking itself is horrible. Cars are blocked in. Breakfast. It was great over the weekend but the week days the quality goes down. I get that the volume of guests may decline after the weekend but that is evident in the quality of care. Cleaning. We had a family suite so the minimum of linen leaves alot to be desired. At any given point we only had 3 towels and no washcloths being replenished. There was also a ball of hair on the kitchen floor when we arrived.

Check-in was so-so. The gentleman was nice but talked so low I could barely hear him. The room was great and spacious.

Stayed in July 2023

The shower wasnt working properly sporadic hot water

Breakfast selection was awesome and always hot Everything filled an topped off in a timely manor

Stayed in July 2023

Price for parking

Na

Stayed in July 2023

I would offer more variety of breakfast meat.

The location of the property was perfect. The cleanliness of the hotel was beyond expectations.

Stayed in June 2023

Nothing really to complain. There is a very run down building right next to the hotel and the salvation army is right behind it. So there were some questionable folks. We saw the ambulance twice there on 2 days. But that has nothing to do with the hotel.

It's right next to the Aquarium. The rooms are nice and we had a good view (pool side). You have a coffee machine, microwave and fridge in the room which is very convenient. The breakfast is complimentary and has a good variety. They offer a bar and food in the evening.

Stayed in July 2023

I didn’t like the location so much and I definitely didn’t like that we paid $45 for our vehicle to be parked on the street all night. We came back from dinner at 9ish and the valet employee said to leave the car in line and it would be parked. At no point did anyone mention that the street curb was proper valet parking. Had we known that, we could’ve paid $15 and parked down the street in public parking. The valet manager did apologize and comped the parking fee but it still left me uneasy that our car was not in the parking lot all night. If that’s going to be the case, they should tell you up front. Also, when our car was discovered on the street, I asked the lady at the front desk for a manager and she told me they don’t come in until 11 (it was 9 at the time). I asked a few different times for a manager or a phone number to one and she kept saying they wouldn’t be until 11. 10 min later I watched a manager walk out of an office and stopped and asked if he was a manager and if he had been there and he said yes. Maybe they should check before saying no one is available. All in all it was a good stay and I would probably stay again now that I know to ask questions about the parking.

Breakfast was the best I’ve had at a hotel. View couldn’t be beat. Shower was amazing!

Stayed in July 2023

I didn't like I had to pay $45 each night to park I stayed and I didn't refund me my deposit

The pool area was nice the hotel was a nice area and the staff was friendly

Stayed in July 2023