The last day there was unpleasant. I thought I had booked an extra day through booking.com but it turned out I had not. House keeping knocked at my door and I told them we had one more night at the hotel, well the house manager called our room and he was very rude. He said that we needed to leave and we were not booked for an extra day so I double checked my Booking.com and it turns out we were not. I told him we would pay for an extra day he said no we needed to get out. I told him well you need to give us at least 30 minutes to get out, he seemed like he had an attitude with that statement and he finally was like OK hurry up. So then last day at the hotel was horrible due to the house keeper manager being extremely rude. I told the manager downstairs what happened and she said no we could’ve stayed an extra night. I told her we didn’t even want to stay an extra day because the housekeeping manager was extremely rude to us, she did apologize on his behalf, but his rudeness just left a horrible impression.

The property was centrally located and had great restaurants in the area.

Stayed in April 2024

add oatmeal to the breakfast

selection and quality of food for breakfast was great .

Stayed in April 2024

Our only main complaint was that our toilet wasn’t working properly. Couldn’t get it to flush and ran a lot. We called maintenance, but it took a little time we didn’t had, so I actually somewhat fixed it and we were good after that.

Great location. Staff was friendly. Valet was super easy. Nice continental breakfast and coffee & water bottles were always available. Super convenient.

Stayed in April 2024

Front desk staff have poor/ no customer service. Not really helpful or concerned to resolve problems.

Our original room had damages to room and furniture as well as poor view of a brick wall. I informed the Assistant Manager Ms. Coakley of our concerns and she upgraded our room to a suite with city views! The room was amazing. Great customer service from management! We enjoyed our getaway.

Stayed in March 2024

PILLOWS and toilet paper

Stayed in April 2024

Though it is referred to as Historic District it really is outside of the district far enough that walking to the historic district was not practical. Overall the cost of parking was ridiculous. Between the hotel parking fee, tipping the valet, and then paying again everywhere we went in town it added over $80 per day to the visit.

The room was spacious. It was more like a suite, with living room and kitchenette although we didn’t need or use it.

Stayed in February 2024

Location too far out.

Stayed in February 2024

There was no unsweetened oatmeal

Stayed in January 2024

Door to bathroom dated.

Price is reasonable winter time. Prices to park, nice amenities and good breafast

Stayed in January 2024

Breakfast not up to standard Not happy with the room location

Location . Roof top bar

Stayed in December 2023

Another guest’s dog’s barking interrupted our sleep.

Stayed in December 2023

Breakfast was terrible, a lot of people, not many choices, disposable plates and cutlery

Location really good. The bedroom was really good for us 4 (2 adults and 2 kids).

Stayed in November 2023

Confusion about best value parking option, garage vs. valet. They really pushed valet though not convinced it was the best deal.

Room was spacious and nice. Convenient downtown location. Friendly staff. Nice gym.

Stayed in November 2023

Would have preferred being south - closer to Charleston campus.

A very nice property w great amenities. Wonderful common spaces. The breakfast was just OK. The rooftop bar great. Staff so friendly and helpful.

Stayed in November 2023

The bed was to soft, the comforter was more like a blanket and the toilet paper dispenser kept falling off the wall.

The breakfast was good but I felt there was limited selection of hot meals.

Stayed in November 2023

See above

I liked our room on the 9th floor, but it was expensive. AND, getting charged $38/day in Parking was insulting. We were there 2 nights.

Stayed in October 2023

Our room was very stuffy and seemed a bit run down considering how new the property is. It was not as clean as I would have liked it to be, the closet needed to have better storage because our clothes were literally dragging on the floor, valet parking cost should be lowered $34 a day is a little steep when it shoukd be inclusive with the room rental, last but not least a valet worker left someone else's car keys in our vehicle which ended our night prematurely because we had to travel 45 minutes back to the hotel to return them, which was an annoying experience considering that we were from out of state and were out with friends. Although it may have been an honest mistake, it was extremely inconvenient, and the hotel offered no accommodations, considering it was their mistake.

It was located downtown Charleston

Stayed in September 2023

The valet didn’t put our vehicle in the system initially, nor after we left to return. Very inconvenient.

The room was nice and the air conditioning was operating very well!😃

Stayed in August 2023

very loud air conditioning unit in our room. door to room did not fit properly and had to be pushed hard to open. price was a little high.

very good breakfast. good location.

Stayed in August 2023

air conditioner in breakfast area hot as heck made eating uncomfortable with sweat running down your face

all good with breakfast good rooms good service

Stayed in August 2023

There was no internet for 4 days! We were not able to go to rooftop bar/ Tap room, because there was no internet.

Location was great. Breakfast was amazing!

Stayed in August 2023

we drove around the block a couple of times to find the entrance and the faucet in the bathroom was loose.

We enjoyed the breakfast. the room was clean . we enjoy the hotel being in Kings St.. right in the middle of everything. We will definitely consider staying at Hyatt in the future

Stayed in July 2023

Breakfast was awesome. Best I’ve had at a hotel

Stayed in July 2023

Location wastoo for

Stayed in June 2023