see above

I think you've got a quality boutique hotel with an excellent and friendly front desk. But one thing that needs improvement if you care to align with the overall quality of the hotel is your free breakfast. It's basically a subpar freebie discount hotel breakfast of the worst sort. Can you add fresher ingredients? install a short order cook?

Stayed in April 2024

The location was ideal for us visiting relations on Randolph street. On 11th floor the area was quiet and good view of main street. Very pleased with our stay.

Stayed in April 2024

Housekeeping services not offered during my three day stay. Front desk staff was indifferent to questions and not very accommodating on arrival.

Good breakfast very convenient location for west loop. Spacious room and hotel common areas. Easy arrival and checkout.

Stayed in April 2024

parking is horrible

The lobby

Stayed in March 2024

Parties on our floor. Every single night people were up yelling , carrying on super loud. Slamming doors. This went late into the night every single night we were there. This happened last time a stayed as well. Thought it was a one off but I think they have wedding parties and if I stay again will request to be put away from wedding parties.

Good location. Easy check in. Good facilities

Stayed in April 2024

N/A

Breakfast was ok.

Stayed in April 2024

Rooms are spacious - like a small apartment. The staff is terrific!

Stayed in April 2024

Our room wasn't ready when we arrived even though we arrived after 5pm, which seemed like a short-staffed cleaning crew. They gave us free drink tickets, but we were tired from walking around the city and just wanted to relax. The pool was small and it was crowded and loud with screaming, unattended children. The breakfast tasted good, but we didn't get much as the staff didn't keep up replacing the empty food dishes. Even though the rooms were quiet from general noises, you could easily hear loud and rude people shouting in the hallways through the door. Room phones didn't work.

Nice appearance, the external public spaces were all clean. The staff was friendly and responsive when we were able to get their attention and the room was spacious. Decent location in West Loop. A pool AND free breakfast, a true unicorn in the Chicago hotel landscape.

Stayed in March 2024

People were very disorganized and greedy when it came to eat breakfast and had to wait until the next round of food came in. We also tried to enjoy the fire pit on the rooftop terrace, but it wasn’t working.

The free breakfast was very delicious and convenient for everyone. The location was also great for exploring nearby around the area.

Stayed in March 2024

Nothing

Everything was clean and organized.

Stayed in April 2024

-

Very clean

Stayed in March 2024

Parking sucked. But that’s city life.

Very clean hotel. very polite front desk help. I laughed a lot with a male that worked front desk, great personality. Pool area very clean and well cared for. Two gentlemen that worked the breakfast area very kind and nice to my 8 year old daughter & myself. Always welcomed us each morning with a “good morning” and a smile :)

Stayed in March 2024

Nothing!

Everything was absolutely amazing! Will definitely be staying again!

Stayed in March 2024

Our room wasn’t ready when we arrived at 4 pm. Also, the breakfast foods that were supposed to be hot, were only lukewarm.

The location was good.

Stayed in March 2024

Breakfast staff couldn't keep up with coffee, eggs, plates etc....ran out of various things at several different times during only 2 days of breakfast there. Propane fire table on rooftop patio wasn't working. It was cold but a beautiful view. The toilet was always looking like it was going to overflow several times and the bathroom floor was very sticky from prior toilet overflow?? Nice.

Close to united center and restaurants, drug store and liquor store

Stayed in March 2024

Brewed coffee and hot water near breakfast area at all times.

Location, wifi, hassle free checkin, checkout and Ecom delivery pickup.

Stayed in March 2024

Our air was down in our room!

The space. The people were really nice and the location is great!

Stayed in March 2024

Don't expect to park in garage. Only like 20 stalls & very tight. Off street around hotel is free if you can get that, too.

Super easy to get to. Very nice, clean room. Quiet. Shower was amazing. Location perfect for walking to nearby bar/restaurants. Will definitely stay here again when attending events at The United Center.

Stayed in March 2024

Parking was TERRIBLE! Other than that, nothing else was wrong there.

The place was very unique, and right in the heart of Chicago.

Stayed in March 2024

No bathtub.

Liked being able to stay as a group of 5.

Stayed in March 2024

I liked everything

I liked everything I will definitely prioritize Hyatt when booking in the future. I don’t remember her name but one of the employees was very nice & helpful when I got locked out of my room.

Stayed in January 2024

Drain in bathtub didn’t work

Location

Stayed in February 2024

Very nice personnel at the hotel, lovely clean room

Stayed in February 2024

Two of family were sick and couldn’t attend.

Granddaughter was thrilled with room, view, pool, pizza and breakfast

Stayed in January 2024