Reviews of Hyatt House Seattle Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
201 Fifth Avenue North, South Lake Union, Seattle, WA 98109, United States of America
#38 of 101 hotels in Seattle
Guests' ChoiceReview Score
Based on 974 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.5
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Facilities
8.7
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Staff
8.8
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Value for money
8.1
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Free WiFi
7.4
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Reviewed: April 27, 2024
Adina
Canada2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Beds
Breakfast was great
Stayed in March 2024
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Reviewed: April 22, 2024
Thanh
United States of America2 Reviews7.0“Was overall good exp, but we probably will stay elsewhere next time”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 1 night
1) Attached parking to the building was full 2) We were then offered parking offsite at the next sister property Hyatt Place for $20 per night instead - 5 minutes drive/ 8 minutes walk however, we then ran into issues with the parking key as we were not able to exit, there was something wrong with it (even the hotel staff at Hyatt Place checked and said we'll have to ask Hyatt House for a new key). However, after we had followed these steps, even the new key still didn't work, we only spent one night so it wasn't a big deal but this could've probably been annoying for anyone who stayed multiple nights. 3) Our hotel room was very well stocked, only minor thing was one of the automatic button to the window shades was broken. But this isn't as a big of a deal since there was still a manual string that you can use to close the shades. 4) Unfortunately, we got stuck in the elevator for a good 30 minutes and had to wait for Fire Department to come let us out. And due to this the remainder of our trip, we had to take the stairs (luckily we were on the 3rd floor) but for those who had higher floors had to either wait forever for the 1 working elevator or take the stairs
Update - The General Manager did reach out and offered to fully refund us the parking for our inconvenience and also discounted our room by 50% due to the elevator incident. Hotel Staff were extremely friendly and accommodating. We stayed in the 2 queen beds suite with kitchen, so it was very comfortable. The 8th floor sun roof is a plus for sure, very beautiful city view at night given that the hotel is right next to the Space Needle and basically in the heart of downtown Seattle.
Stayed in April 2024
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Reviewed: April 14, 2024
Kelly
United States of America7 Reviews9.0“Wonderful hotel”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
The room is very comfortable and clean, it very quiet even next to the monorail , we couldn't hear any noise form outside, also the breakfast was awesome yummy food , those servers are friendly.
Stayed in February 2024
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Reviewed: April 14, 2024
Christie
United States of America3 Reviews8.0“If we ever decide to stay in Seattle again this will be the place we go.”- • Leisure trip
- • Family with young children
- • King Studio Suite with Kitchen
- • Stayed 1 night
- • Submitted from a mobile device
Our room looked out at a bunch of graffiti and abandoned Lime bikes. Sadly, this is how it is in much of the Seattle now, so I guess it can’t be helped.
It was near the attractions we wanted to visit. The rooms were stocked with things we needed and breakfast was wonderful with lots of seating. Also, the staff were very warm and welcoming for the most part.
Stayed in April 2024
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Reviewed: April 10, 2024
Shawn
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Studio Suite with Kitchen
- • Stayed 3 nights
- • Submitted from a mobile device
With as much as you charge for rooms. Your cans of sodas and other drinks could be a little more affordable. Over $5 a can. Really? God Bless.
Awesome rooms. Staff was friendly.
Stayed in April 2024
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Reviewed: April 10, 2024
Sandra
Canada2 Reviews9.0Wonderful- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Parking, a was sent to other hotel to parking
The service, Facilities,
Stayed in April 2024
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Reviewed: April 9, 2024
Lebet
United States of America3 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds with Space Needle View
- • Stayed 3 nights
- • Submitted from a mobile device
Location
Stayed in February 2024
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Reviewed: April 9, 2024
Rosemary
United States of America3 Reviews9.0“When visiting Seattle or recommending I would definitely say to stay at this location.”- • Leisure trip
- • Travelers with friends
- • King Studio Suite with Space Needle View
- • Stayed 3 nights
- • Submitted from a mobile device
The batteries in remote we dead The phone super dirty & grimey Toilet wouldn’t flush before use
Location, friendly, courteous staff
Stayed in April 2024
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Reviewed: April 8, 2024
Vanessa
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds with Space Needle View
- • Stayed 1 night
- • Submitted from a mobile device
That we don’t get guaranteed parking with our room booking.
Great staff, clean and very comfortable. Definitely worth the price.
Stayed in April 2024
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Reviewed: April 3, 2024
Nishant
United States of America1 review8.0“Great location with good Breakfast menu and comfortable rooms”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 2 nights
Parking
Great Location with good breakfast
Stayed in April 2024
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Reviewed: April 1, 2024
Randall
United States of America1 review9.0“Great”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Not allowing the lift to open at the maintenance side
Breakfast was the highlight of the day
Stayed in March 2024
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Reviewed: March 28, 2024
Jordan
Malta4 Reviews8.0“Poor”- • Leisure trip
- • Group
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 1 night
- • Submitted from a mobile device
The staff communication following our stay was very poor. I noticed a charge on my credit card of $90 days following our stay. I contacted the hotel 4+ times via phone, every staff who responded indicated that they would “have a manager call me back to review and get rid of the charge”. This unfortunately never happened. I was provided an email address to the GM, I emailed him 1+ month ago and have still yet to receive a response. I was unable to dispute it through booking.com so I was hopeful the hotel would reimburse me for the charge but they have been poor with responding. Will not be booking again for this reason!
Enjoyed the location and comfort of our suite ! We loved the breakfast as well! Overall, a lovely hotel.
Stayed in January 2024
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Reviewed: March 25, 2024
Lucien
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite with Kitchen
- • Stayed 2 nights
Our room 209 was above the breakfast area and fairly noisy from chairs being moved but only in mornings
Stayed in March 2024
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Reviewed: March 22, 2024
Mai
Canada3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 2 nights
- • Submitted from a mobile device
They had issue with the elevator. It took forever.
Great location and room ia very clean.
Stayed in March 2024
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Reviewed: March 22, 2024
Mark
United States of America29 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds with Space Needle View
- • Stayed 2 nights
late night noise
location close to Needle and Climate Pledge Arena
Stayed in February 2024
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Reviewed: March 5, 2024
Christopher
United States of America22 Reviews1 helpful vote8.0“Nice spot, close to Seattle center and the monorail to get around town.”- • Business trip
- • Family with young children
- • King Studio Suite with Space Needle View
- • Stayed 9 nights
The pull-out bed was not comfortable at all, room was missing part of the baseboard.
Location was perfect, the free breakfast was great!
Stayed in February 2024
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Reviewed: March 5, 2024
Ben
United States of America5 Reviews9.0“Great value cool bar best location if you are going to a hockey game.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The bathroom shower could had better soap holders and better lighting
It was a 5 min walk to where I wanted to go.
Stayed in March 2024
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Reviewed: March 2, 2024
Geoffrey
United States of America124 Reviews12 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Breakfast ok but many items ran out.
Pleasant lobby and bar. Perfect location to take the Monorail downtown, or just walk across the street to Seattle Center museums, et.
Stayed in February 2024
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Reviewed: February 16, 2024
Teresa
United States of America1 review9.0“I liked everything just the cribd i didnt feel like it had enough cushion for my boys”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 1 night
- • Submitted from a mobile device
The cleanness
The breakfast was amazing! Many selections.
Stayed in February 2024
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Reviewed: February 15, 2024
Andrew
Kenya55 Reviews8.0“Nice hotel which I’d be happy to use again”- • Business trip
- • Couple
- • King Studio Suite with Kitchen
- • Stayed 3 nights
- • Submitted from a mobile device
You have to ask to get your room cleaned but it is done well when you do.
Well positioned, bright, good breakfast and friendly helpful staff
Stayed in February 2024
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Reviewed: February 14, 2024
Fuhr
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Den King Room with Space Needle View
- • Stayed 1 night
Staff was beyond lovely; location was perfect; rooms were comfortable.
Stayed in February 2024
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Reviewed: February 11, 2024
Brittnee
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Studio Suite with Two Queen Beds with Space Needle View
- • Stayed 2 nights
- • Submitted from a mobile device
parking is a little expensive, the extra blanket and pullout mattress could use an upgrade
The location was super nice. we had a view of the space needle and it's about a 25 min walk to pikes place market. staff was friendly and attentive. definitely will be back
Stayed in February 2024
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Reviewed: February 9, 2024
Marcio
Canada7 Reviews8.0“Good hotel to stay, due to staff and location! In front of the Space Needle.”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds and Kitchen
- • Stayed 1 night
Well, I think I shared this already but maybe the floor in the washroom could be either warm of with a different type of flooring. Basically the idea is to reduce the cold temperature there. Specially when you leave the shower when it's hot.
Good variety of food and well served. The staff was there all the time to make sure the guests were findin what they wanted. The waffle and eggs were pretty nice! Nothing better to start the day eating well and with a good view of the Space Needle.
Stayed in January 2024
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Reviewed: February 7, 2024
Laura
United States of America3 Reviews1 helpful vote8.0“Will return! I was so pleasantly surprised at the proximity to the places we wanted to see the most.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I may have missed the info (if it was even provided by Booking.com) about the refindable $50 "EACH night" of our stay. The "Each night" was a surprise, as I was easily prepared for a one-time deposit, but each night in the moment was nearly a hardship on what we'd been able to budget for trip expenses. I wish this policy could be revisited since my experience with other places has it for a set amount (not per night).
The front staff was wonderful. I appreciated the helpful information & answers they gave me to any questions I had. Each person I encountered was very friendly & professional. I felt valued & welcome.
Stayed in February 2024
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