See above.

Room was clean and comfortable. Staff was not attentive or friendly. There was only 1 gentleman that was extremely helpful and friendly and unfortunately I do not know his name. Breakfast was OK - nothing exceptional. Coffee area was not well kept and was not convenient to more than one person at a time.

Stayed in May 2024

all was good

nice hotel close to airport rooms are a suite type very comfy beds usual breakfast stuff nothing special ideal hotel if you flying dulles

Stayed in February 2024

None

Room

Stayed in February 2024

There is nothing to mention.

Overall experience was very good.

Stayed in January 2024

Pillows were to flat no late check out and we had to pay for parking each night but couldn’t find a park until the event was over they were having inside the hotel

Location & bed was comfortable

Stayed in February 2024

NA

Nice location and friendly staff

Stayed in November 2023

Nothing

Amazing customer service experience and a great fitness center.

Stayed in October 2023

They don't Have Free Parking.

Breakfast was average , The room was very spacey .

Stayed in January 2024

lighting was poor in the rooms. They were the cheap LED light bulbs in every fixture were low intensity and cool white. Parking was difficult during the weeknights. They charge $10.00 per night for parking your vehicle and we never expected that to be the case since when we stayed at this particular hotel location before there was not a parking charge in place.

The location was good for us since we knew the area and knew exactly where we were going to be located by staying there at this hotel.

Stayed in December 2023

Everything was excellent. No complaints.

The room was spacious and had its own mini kitchen which was perfect as we arrived late and had to order in. The breakfast was excellent and I really appreciated that most dishes and silverware were reusable so that not everything was going into the trash.

Stayed in October 2023

We stayed here after TSA made us miss our connecting flight, conveniently close to the airport. we booked and 15 min later the shuttle was there to pick us up, we wanted to go out and explore, they stored our luggage safely.

Stayed in November 2023

Paying for parking. That needs to be looked at.

Stayed in August 2023

No criticisms of the Hyatt Hotel - it provided what was advertised on the booking.com website

We decided to book a hotel room near the airport to cater for any weather-delayed trans-Atlantic flight and the expected long queues at US Immigration, and then move into Washington DC the next morning to start our USA holiday proper. The Hyatt House Sterling was chosen for its location together with its free shuttle, plus its price. Good tip - go to Dulles information desk in Arrival Halls and they will ring the hotel to call for the shuttle (from Stand 2G outside Arrival Door 6). A perfectly good room to rest and recover from the trans-Atlantic flight and the long immigration queues. The bar was undergoing renovation (rebuild) during our arrival in USA and so we were limited to using the adjacent StreetZ convenience shop at the gas station (50 metres away) for food on our first evening's stay - just adequate for two tired travellers. On our second visit some 3 weeks later (to depart USA next day, again as trans-Atlantic) the bar was 'up & running', with a good selection of snacks and full evening meals - a very pleasant evening spent in the bar that night. Breakfast was the standard America breakfast with a hot option (scrambled eggs, bacon, etc) - perfectly adequate with good service. We made a good choice in the Hyatt Hotel Sterling for our two transit night stops - we would use it again if transiting through Dulles.

Stayed in August 2023

Not one single water bottle was given to me, so you had to pay between 3 to 6 dollar for a water bottle depending on the size. Quality of breakfast was subpar.

Shuttle service from and to the airport

Stayed in September 2023

Paying parking fee

Stayed in September 2023

I stayed for 2 days and your didn’t clean my room

Stayed in August 2023

Room with kitchen.

Stayed in July 2023

It is a little bit of an older property. Some updates may be needed.

I like the comfort of the hotel. I felt relaxed and at home during my stay. I also enjoy the free breakfast.

Stayed in July 2023

Needs better quality toilet paper.

Very good breakfast with many choices. Perfect location near family. Plenty of hot water. Comfortable bed, bedding and towels.

Stayed in June 2023

Sofa bed was a bid uncomfortable. Mattess was thin and was a bit difficult to sleep on. The sofa in general seemed a bit worn out.

Breakfast was good. Hot and cold food, lots of coffee, tea, juices, etc. Check in was easy and hotel staff helpful as I had a delivery sent to them and they accepted it and held on to it for me. The kitchenette had some basic dishes and utensils which was very handy.

Stayed in May 2023

The breakfast did not have many options

The place is good and clean

Stayed in May 2023

The bar/restaurant was minimal with plastic seating - lacked any charm.

Breakfast was ample, the pool was clean, the staff were helpful

Stayed in May 2023

staff could have been more helpful

clean and safe

Stayed in April 2023

The bed was very comfortable and the pillows were fluffy the only thing was the blanket kept the heat in too much.

The breakfast buffet was good. The only thing I noticed is the sausage was low they should try to replenish the food up until the breakfast time ends.

Stayed in April 2023