Pool was very cold

Perfect location, next to the sea but very close to all attractions

Stayed in May 2024

Noise from construction at pool bar during the afternoon.

We liked the pool area.

Stayed in April 2024

Construction occurring during our stay at the pool area was somewhat frustrating. We were evacuated from our floor for unknown reasons and given no details nor notified when/if it was safe to return.

Location, our balcony view, free water, staff was all very friendly and courteous. Laid back vibes. We loved the turtles :)

Stayed in April 2024

For such an exceesive price it did not meet the standard, staff are not up to the standard, cleaniness as well, bed are everage and way to soft, maybe a bit old...the place is a bit old with lots of imperfections.

the view was great and excellent location, just a short walk away from the main street but still quiet.

Stayed in April 2024

Position

Stayed in April 2024

the soda machine in the foyer.

Stayed in March 2024

Property is tired looking,needs a revamp,however very clean with excellent service. Breakfast very good,nice welcome drink.

Location was excellent right at the Harbour area. Duval street a block away.

Stayed in March 2024

There was no microwave in the room, and we sure could have used one for leftovers.

Breakfast was great! Very tasty.

Stayed in March 2024

Older property. Small balcony. Ice machine only on first floor.

Close to the west end of key west.

Stayed in March 2024

On site parking is not included and quite pricey at $35/40 per night, but with limited on street parking it still felt like the best / safest choice.

Great location for exploring Old Town. Small, but nice private beach. The room and bathroom were a great size and very clean.

Stayed in February 2024

Some of the common areas need refurbishment. Bar area is untidy. Staff attitudes are inconsistent. Poor housekeeping. High prices!

Great location. Room was large and comfortable. Turtles!

Stayed in January 2024

Outdoor room entrances. Bikes were of a lesser quality than some other vendors.

Location, cleanliness, immediate access to excursions

Stayed in January 2024

We had ants on bathroom counter, staff tried to retify.

Very Friendly staff and excellent food. Location is what you're charging high dollar for not the rooms and location is excellent, beautiful.

Stayed in January 2024

Elevators were not working one day.

room was renovated and up to date

Stayed in January 2024

I missed a green garden round the pool..

The room was very spacious- perfect for a family with 2 children.

Stayed in January 2024

Ants!!! They were everywhere. In and around the coffee pot and got into all of our belongings. Room was a little dirty—trash on the balcony.

In the heart of it all. Walking distance to it all. Bike rental convenient.

Stayed in December 2023

No Comment about the Hyatt Centric. However, I made reservations for four days over Christmas on November 25th via EXPEDIA at the GRAND HYATT BAHA MAR IN NASSAU IN THE BAHAMAS. A few days later I called to make restaurant reservations, but the concierge seemed to know very little about her "HOTEL". She switched me to the desk. Not much better, but they did tell me that the Baha Mar is NOT all inclusive, and NOT Adults only -- our two specifications to EXPEDIA. I tried to cancel. The Grand Hyatt said the latest cancellation date was November 23rd. I didn't even make the reservations until November 25th. They would do nothing to cancel the reservations or make any accommodation. This place is REALLY uncooperative. I would recommend going somewhere else -- anywhere else. I'm really angry about their lousy customer service policies. I guess we're stuck going to somewhere we don't want to go at a VERY high price. This experience has really left a sour taste in my mouth for the Hyatt Hotels. I've stayed at many in the past, but I think I'll choose other hotels in the future.

Stayed in October 2023

More seafood choices would be nice

The breakfast was phenomenal and the wait staff very friendly and attentive

Stayed in November 2023

When booking I hadn’t considered the hotel may be pet friendly, and as I have allergies to both cats and dogs, I definitely suffered at night, but didn’t put it together until my last night, and when asked was then told, that with 72 hours notice, they can do a deep clean and make a room “allergy friendly”. Wish I knew before, would have made the stay a 10/10!

The gym is absolutely beautiful, room was a great size, layout was good, enjoyed the view and loved having the kitchen in the room. Staff were always super friendly and helpful.

Stayed in October 2023

facility is starting to show its age

Stayed in October 2023

Pool deck area could do with a little more attention

Great location

Stayed in October 2023

The cost to park my car.

Stayed in September 2023

cost

every thing

Stayed in September 2023

Location and waterfront

Stayed in August 2023