202 Summit View Drive, Brentwood, TN 37027, United States of America
#8 of 20 hotels in Brentwood
Guests' ChoiceBased on 361 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.8
Facilities
8.0
Staff
8.8
Value for money
7.8
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 22, 2021
Brenda
United States of American/a
friendly
Stayed in November 2021
Reviewed: November 17, 2021
Cathryn
United States of Americashower was not hot
clean, nice area, good rate
Stayed in November 2021
Reviewed: October 29, 2021
Jacqueline
United States of AmericaThe only problem I had was the hot water took forever to heat up and the toilet and shower were crammed into the smallest room ever. Could not even shut the bathroom door from the inside because it was so small.
Staff was friendly. Beds were comfy.
Stayed in October 2021
Reviewed: October 21, 2021
Mark
United States of Americasmall bathroom
quite
Stayed in October 2021
Reviewed: September 16, 2021
Kimberly
United States of AmericaThe location was great. We didn't want to be to close to downtown but access was easy, not only driving directly but also with ride pick up. We loved being so close the local attractions as well.
Stayed in September 2021
Reviewed: August 31, 2021
Bryan
United States of AmericaBathroom was a bit small in our room.
David and the staff was very friendly and accommodating. Very welcoming and great first impression and curb appeal. Room was very clean.
Stayed in August 2021
Reviewed: August 30, 2021
Courtney
United States of AmericaBathroom in room was very small and bed wasn't the most comfortable.
Everything else was great, staff was amazing.
Stayed in August 2021
Reviewed: August 14, 2021
Samantha
United States of AmericaThe bathrooms were so tiny I couldn’t even turn around in them to get dressed. It had a weird set up.
The property was in a nice location for shopping or food or getting back on the highway. Breakfast was limited.
Stayed in July 2021
Reviewed: July 31, 2021
Shanna
United States of AmericaPricey
Very nice
Stayed in July 2021
Reviewed: July 24, 2021
Mark
United States of AmericaI can’t think of a thing
Love this hotel convenient to everything!
Stayed in July 2021
Reviewed: July 11, 2021
Robert
United States of AmericaExcellent staff.
Stayed in July 2021
Reviewed: July 9, 2021
Janice
United States of AmericaThe bathroom was small
The room was a good size!
Stayed in July 2021
Reviewed: July 8, 2021
Karla
United States of AmericaThe pull out sofa bed was very uncomfortable and the only way to turn off the lamps in that room was to unplug them.
Great location
Stayed in July 2021
Reviewed: June 24, 2021
Courtney
United States of AmericaDave at front desk was super nice! Rooms were clean. Bathroom is actually really small. I would rather have some sink space gone and more bathroom to be able to turn around in. Or have the door swing out verse in.
Stayed in June 2021
Reviewed: June 21, 2021
Kelly
United States of AmericaThe sofa bed mattress is not good and the bathroom is incredibly small.
It was clean, Breonna and Dave were very helpful and friendly. The double beds were very comfortable.
Stayed in June 2021
Reviewed: June 20, 2021
Pamela
United States of AmericaWas not impressed by the breakfast menu
Bathroom too small and tight. A huge person will definitely have a hard time getting in and out of the bathroom
Stayed in June 2021
Reviewed: June 15, 2021
Jamie
United States of AmericaThe awful burning plastic smell during breakfast hours. That nighttime staff prepping breakfast for the next day did so without gloves and while handling the front desk. Tiny bathroom. Overall this place doesn't fit with the Hyatt brand. Very basic run of the mill hotel. Short staffed just like every other service industry place right now but they could do a few things to help guests staying several days. Trash bags in cans in room and ect. Apparently my child must have touched the phone, dialed 3 numbers and inwas charged almost 10.00!!
Location, that the pool was open, room was clean. Plenty of parking out back.
Stayed in June 2021
Reviewed: June 8, 2021
Michelle
United States of AmericaLoud guests at 1am. Singing and yelling in hallway.
Great location, clean. Manager very friendly when we checked in. Brianna very now ce when we checked out.
Stayed in June 2021
Reviewed: June 8, 2021
Adelia
United States of AmericaWould have liked a small microwave in the room.
We were upgraded to a corner room with a lovely view. The bed was comfortable with soft cotton sheets. I also enjoyed the comfy couch & mini bar. Staff at the desk were friendly & helpful and the property was clean and quiet.
Stayed in June 2021
Reviewed: June 4, 2024
Rena
United States of AmericaThe toilet and the shower were tight fitting.
The room was very comfortable and roomy.
Stayed in May 2024
Reviewed: June 3, 2024
Antonieo
United States of AmericaNo laundry facilities to use but that was ok
Very clean quite and very dog friendly and staff was very helpful
Stayed in June 2024
Reviewed: May 29, 2024
Dina
United States of AmericaThe hotel is dated.
Stayed in May 2024
Reviewed: May 23, 2024
Amanda
United States of Americaactually one of the best experiences I've had at a hotel, bathroom was a little small but it worked
the staff was exceptional, kind and wonderful
Stayed in May 2024
Reviewed: May 23, 2024
Tom
United States of AmericaVery run down, pillows worn out, bed squeaked all the time, breakfast area seating filthy, stained, surfaces sticky, baseboards covered in dust, fresh fruit replaced with canned pineapple rings, started charging for parking. Last time we will stay here.
Great location, we have visited this hotel for 10 years
Stayed in May 2024
Reviewed: May 16, 2024
Ricky
United States of AmericaFirst off we chose to stay here because of location and free parking and just uber around. We were in town for graduation at Vanderbilt we could have stayed down town but did not want to pay extra for parking and deal with down town traffic. At check-in i was told of a parking fee i let the clerk know of the web-site plainly stating free parking she agreed to waving the fee. Went up to the room it was clean dated but clean came back down asked about restaurants close by and the in house bar - lounge area they informed us there was no bartender and wasn't going to be one for the duration of our stay so we went to check out the pool area and look up restaurants close by. Pool area was nice there was one other guest there not in the pool just hang out like us after a few minutes one of the clerks comes to us and informs us the pool is now closed we replied its 7:00 the web-site said pool hours was 10:00 to 10:00 sorry but its closes at 7:00 today. We knew then this wasn't going to be a good stay next morning breakfast no coffee no coffee creamer no plates only one person serving there and he was overwhelmed. At check-out different clerk was working the front desk he charged me for the parking, and i paid it, but I will never again will stay at a Hyatt place ever.
clean room dated but clean comfy bed.
Stayed in May 2024
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