2950 Oak Lake Boulevard, Charlotte, NC 28208, United States of America
#117 of 185 hotels in Charlotte
Guests' ChoiceBased on 492 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.5
Facilities
8.1
Staff
8.5
Value for money
8.0
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Judy
United States of AmericaThe front desk people seemed to be in their own world. I came down to ask about charges on my account and was told by 1 of the 2 people that she was in the middle of something else (a problem with another guest) and could she call me. I said that would be fine and never got a call. The 2nd desk person never even offered to help. On the way out for the night, I said something about not ever getting called and was told they had forgotten but I could come back before 11pm and she would help. We were going to a concert and knew we wouldn't be back by then. In the morning, they're was a young lady working the desk and I went to talk with her and she was able to see what the issue was and explain things. However, I had to say 'excuse me' to get her attention- she was on her cell phone. The front desk staff needs to understand that with the desk set up the way it is, they need to be more aware and receptive to guests coming in.
Great breakfast! Staff was friendly
Stayed in June 2024
Reviewed: May 28, 2024
Walters
United States of AmericaRoom was clean and spacious. Front Desk staff member Shirley was really nice and helpful
Stayed in May 2024
Reviewed: May 24, 2024
Molly
United States of AmericaWe didn't know we had to call for the airport shuttle to bring us to the hotel. It was clear that we had to reserve it when leaving the hotel, but we assumed the shuttle circled around for airport pick-up. We ended up waiting a long time at the loud and smelly curb area before we thought to call.
The size of the double queen room was unexpectedly big with a separate area containing a large and comfortable sofa. The breakfast had many options, and included non-dairy milk. The main thing we liked about our stay was the genuine friendliness of the staff. They went above and beyond. Thank you!
Stayed in May 2024
Reviewed: April 10, 2024
John
United States of AmericaWe only had in room coffee our first night. We asked for coffee packages the next day but were told they didn’t have any at front desk. Not a big deal but we enjoy in room coffee before getting breakfast.
The room was nice and the bed was comfortable. Front desk staff was pleasant
Stayed in April 2024
Reviewed: March 25, 2024
Allen
United States of AmericaBreakfast was difficult to get.
Room
Stayed in March 2024
Reviewed: March 9, 2024
Hendrikus
Polandafter asking both the hotel and Booking .com for a reciept, i am unable to get a reciept for my payment
location
Stayed in March 2024
Reviewed: March 8, 2024
Kaitlyn
United States of AmericaBathrooms are on the smaller side but they are clean and nice
Clean, good location
Stayed in March 2024
Reviewed: January 29, 2024
Gabrielle
United States of AmericaThey said online it was a balcony and when getting there their wasn’t no balcony’s there at all.
The location to everything was less than 12 minutes
Stayed in January 2024
Reviewed: January 25, 2024
Mark
United States of AmericaThe gym left a little to be desired.
Great free breakfast.
Stayed in January 2024
Reviewed: October 16, 2023
Donna
United States of AmericaClose to the airport. Lovely staff
Stayed in September 2023
Reviewed: October 16, 2023
Patricia
United States of AmericaVery pleasant staff and professional
Stayed in October 2023
Reviewed: October 8, 2023
Sara
BrazilThe sheets had a strange smell. Breakfast was OK. There are not many stores around, but there is good food really close.
The staff was so helpful and Welcoming! The shutter to the airport was a delightful surprise. The room is really big. The shower was excellent. And although is next to the airport is really quiet.
Stayed in October 2023
Reviewed: October 1, 2023
Courtney
New ZealandMy card was double charged, I got the second charge back though
Nice place, good for airport transfers
Stayed in September 2023
Reviewed: September 25, 2023
Michele
United States of AmericaPeople were playing drums and having a party right outside the hotel somewhere until 1am and so what little sleep we could get was interrupted.
Only there for 8 hours for overnight connection, the shuttle was very nice. The room with the sofa bed was very big, nice, and had comfortable beds.
Stayed in September 2023
Reviewed: September 2, 2023
Alicia
GermanyWas understaffed noticeable at breakfast as items were often not replenished, only after multiple guest requests, and general lobby furnishings were showing much wear and tear
Location near the airport and airport shuttle, pool. Staff member Timberly did her best to satisfy the customer's requests at breakfast. Thank you, Timberly.
Stayed in September 2023
Reviewed: August 31, 2023
Fontaine
United States of AmericaThey double charged my card for the room
Stayed in August 2023
Reviewed: August 1, 2023
Albert
United States of Americathe first room I was in, fridge wasn't working, and none of the rooms had microwave. The second room air seemed to have not been working properly. But I would stay here again
The Bar
Stayed in July 2023
Reviewed: July 12, 2023
Kelly
United States of AmericaThe room was bigger than I may have needed and therefore I think I could have paid less.
The room was big.
Stayed in July 2023
Reviewed: July 1, 2023
Ninamt
United States of AmericaThe airport shuttle did not operate for the late night arrivals, cab was not that expensive but they hate the short runs to the airport hotels.
I stayed here as it was close to the airport when flights were disrupted due to the storms on the east coast. It was convenient, clean and had available rooms.
Stayed in June 2023
Reviewed: June 28, 2023
Nicole
United States of AmericaNothing!
Great location near the water. Very clean and comfortable room. Great shower. Friendly staff.
Stayed in June 2023
Reviewed: June 26, 2023
Crystal
United States of AmericaBathroom was a lil tiny. No balcony as it said in the description.
Location of the property was great. Everything seem to be 10-15 mins away. Rooms were spacious.
Stayed in June 2023
Reviewed: June 23, 2023
Ella
United States of Americanone
Close access to the airport, shuttle service is very good. we we’re upgraded to a more bigger room.
Stayed in June 2023
Reviewed: June 2, 2023
Greg
United States of Americathe bar staff was arrogant and non accommodating. lovely atmosphere but the staff in the bar area was very poor.
staff was excellent!! availability of hotel transportation was super poor. Clean, Comfortable , and accommodating is what I enjoy about this property. thank you so much
Stayed in May 2023
Reviewed: April 24, 2023
Gary
United States of America?
Easy access and close food options
Stayed in April 2023
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