Breakfast was congested…go early

The location was great

Stayed in April 2024

Weekend Stay Bed was made & Coffee replenished

Stayed in April 2024

They closed the pool for part of our stay. They had to do regular maintenance, so we understood, but we specifically chose a place with a pool so our children could swim. Just disappointing, but certainly didn’t ruin our stay. Pool is fairly small, but it is a very nice pool. We had a view of a brick wall. Not the end of the world but they did ask preference at check in and still gave us that 🤷‍♀️

Great location. Very clean. Pleasantly surprised that the breakfast was way better than any continental breakfast I’ve had before. Lots of variety and changed each day slightly.

Stayed in March 2024

Not cleaned properly. Hairs in bathtub, sheets were stained, carpet had stains. Pillows were too firm, no blankets in a room.

Location

Stayed in March 2024

Hotel is a little boring from the standpoint that some room windows are in alley close to other buildings so no view and the only window in hall is small and right next to another room door, pool looked nice but at the end of a day a hot tub would be what I look for

Hotel wad fairly clean, our room was real quite! And while the building beside obstructed any views of the city it kept it dark in the morning even without black out blind pulled

Stayed in April 2024

No bedding for couch,location, lack of assistance at the bar

We liked the cleanliness

Stayed in April 2024

The food menu in the hotel was bare to none. An upgraded menu with more then 10 items would be appreciated by all. Atleast have a kids menu! There was not a single go to kids item!

The room was clean and up to par. It was a safe and comfortable environment.

Stayed in April 2024

I liked everything

It was close to where I took my kids and friendly people

Stayed in April 2024

Nothing bad to say.

Location was great..pretty clean and very affordable.

Stayed in March 2024

We reserved two queens and received a king. This was difficult since we had two teenagers with us. Pool was small with no hot tub.Local restaurants are only open until lunch.

Location. Breakfast included. Pool was available. Gym. Inexpensive parking nearby. Staff was polite and responsive.

Stayed in March 2024

view of brick building was a eye sore, windows did not open. pool was small and crowded, no hot tub in pool area.

Breakfast was good, and the location was convenient. Staff was friendly.

Stayed in March 2024

The breakfast service was not the best. As it was St Paddy's weekend it was busy so they run of food quick with some been replaced while other was not. It offered a sofa bed but no linen for it, had to ask for it to get it. That should be available in the room itself Reservation was for room with a view, let just say no view from our room.

The location of the Hotel is great near the river and Millennium Park Nice bar area Good friendly staff and were really nice to provide assistance when was needed.

Stayed in March 2024

Breakfast area is handicap UNfriendly. My son is special needs and requires a special needs stroller because he is non verbal & elopes. The first morning we attempted breakfast and it was a disaster trying to get him and his brother food, along with myself in that tight small area where food is served. Also, only was a high top table to sit at due to being so overcrowded so he was unable to use the table. The next morning I decided to buy breakfast elsewhere to avoid the trouble.

Location was convenient.

Stayed in February 2024

Parking for this location,

Beds were really comfortable, room was clean and spacious

Stayed in March 2024

I didn’t get the bed sheets I requested

View was nice staff was nice

Stayed in February 2024

Breakfast was nice real food coffee could have been better but coffee shops our everywhere. Staff was amazing they upgraded our room to the 14th floor for a better view for no extra cost

Stayed in February 2024

Not only the price for parking in the car park was a little much but the whole parking being separate from the hotel. I do understand because of location it’s that way but still not too pleasant. And not having a microwave or vending machines for drinks wasn’t ideal.

Overall experience was excellent great from the safety of having to scan to use the elevator to the cleanliness of the room.

Stayed in February 2024

The cost of parking ramp through Hyatt was very expensive and the pool was closed during our stay.

Stayed in February 2024

Shower in the room did not have doors. Water spilling all over the bathroom floor.

Excellent location in the Loop, close to Business district. Free breakfast. I've stayed at this hotel 4 or 5 times over past 2 years.

Stayed in February 2024

The buffet room is full and not so much space , better to extend the hours The people at the front desk should release their phone while we are asking something Make pay 12/13 Dollars a cocktail done by a machine it is very expensive ( even if they are not so bad)

The place near to the loop and the downtown of Chicago (easy for the river and the differents subway) The buffet could be ok but there is some other many place outside Room are ok in terms of space ( for a city) but the ones near to the building are darker

Stayed in December 2023

Didn't care at all for the location. Nearly impossible to find via GPS, as you had to go down an alley to be able to park and load/unload your vehicle, and then try to find a nearby place to park and walk back to the hotel. Elevators were down for a while while we were there and we had to use the stairway, which we didn't care for. And the pool wasn't available, which was a HUGE disappointment.

Breakfast was great, if you got there early. Otherwise, it was very crowded and the selection wasn't as good, and you were very lucky to find a place to sit to eat. The room was quiet and comfortable.

Stayed in December 2023

The room was not cleaned the day before departure. I understand the environmental reasons but this should have been pointed out during our check-in and we should be given the option to opt out. The breakfast is free but not really up to par for this hotel's quality. We had it on the first day but decided it was not worth the hassle on the second day.

The room was spacious and it offered a great city view. The beds were comfortable and the pillows were of acceptable thickness/firmness. Generally, the stay was quite pleasant and the location is superb as you can walk within 10 to 20 minutes to most of the major landmarks and sites.

Stayed in January 2024

Breakfast was just to busy. At ,east 20 mins in a line for one of the days and not enough seating. They do give you peak times so definitely eat at non peak.

Excellent location. It’s hard to find a hotel that will fit a family of 4 as USA hotels do not do twins. So the sofa bed was a good option. Clean rooms which are a good size nice and quiet.

Stayed in December 2023

The breakfast was busy, but they restocked quickly as items ran out. The food choices were good: cheesy eggs, sausage, bacon, waffles, potatoes, plus yogurt and fruits, cereals, breads, etc. we also really liked the pool. Room had comfortable bedding and good choices for TV. I also liked the bathroom products.

Stayed in January 2024