Nothing!

We stayed in a "king" room -- king size bed with a pullout couch. It was great having the area with the couch to sit on separate from the bed. There was a small partition between the bed and the couch area, which was also great. The breakfast provided by the hotel was magnificent.

Stayed in April 2024

Nothing

Friendly, clean, comfortable, big rooms, good breakfast

Stayed in May 2024

The breakfast was horrid. Just nasty. I am positive you guys have had many bad reviews about that breakfast. You definitely need to do something about it.

The room size and amenities. The staff were excellent.

Stayed in May 2024

None.

The location and the hotel was very good. When we checked in we requested a high rise with a good view. They managed to give us a good view on the 10th floor which was good enough for us.

Stayed in May 2024

There was loud banging in the hallways during the later evening hours. Someone seemed to have spilled some strong cleaning solution on the hallway floor.

Room was comfortable. Breakfast was nice but I've had better options at other Hyatt Place locations. Location was very convenient and close to major points of interest.

Stayed in April 2024

The room had partial city view

A modern and comfortable hotel in a great location!

Stayed in May 2024

They need to upgrade the rooms There was no Bluetooth speaker and the couch in our room were not clean , we put blankets over the couch

Location and good costumer service

Stayed in May 2024

Parking, parking, parking It’s not specific to the hotel I hear it’s a Chicago thing The Valley parking app makes it easy to call for your car but the car drop off area is close to ( almost seems shared ) that of another hotel so it could get chaotic when trying to park or get your car

The concierge was awesome . He was very patient, went out of his way to get additional information for me.

Stayed in April 2024

Very convenient location for our getaway!

Stayed in March 2024

The view from my room was less than ideal but to be expected in downtown Chicago.

The front desk staff was exceptionally friendly and helpful. Location can't be beat for the value and the hotel was lovely. Having EMA in the building was the super bonus!!

Stayed in April 2024

I had asked for room cleaning and did not get it the first day. I called to the desk and someone came up with towels and coffee supplies. Not as good as having a clean bathroom and made bed, but a kind effort. In the day I was leaving I had to wait 5 minutes for the elevator. I called the desk and they must have figured out the problem. No harm done.

Location and friendly, helpful staff.

Stayed in April 2024

Everything was excellent no complaints

Staff

Stayed in April 2024

What I didn’t liked is blanket. They can do better with bedding linen

I liked the most is hotel is neat and clean

Stayed in April 2024

Everything was perfect

Everybody was nice and welcoming

Stayed in April 2024

The pillows were not comfortable at all!

Great location, decent breakfast, and the hotel is generally well-kept.

Stayed in April 2024

Lack of a safe in our room

Stayed in April 2024

Location

Stayed in April 2024

The faucet in the shower was broken making it very difficult to turn on/off or change temp.

Stayed in April 2024

No coffee in the lobby until breakfast opens…and the coffee in the room is just not decent. As others said, breakfast was not bad but somehow felt not quite enough…and it was packed all the time.

Great location..big rooms. We walked every where and there was an abundance of good restaurants nearby. Staff was very helpful and housekeeping came each day. It’s a good value.

Stayed in April 2024

There was no pool

Stayed in April 2024

The breakfast wasn't very well organized, sometimes very long queues which could be 95% solved with a different distribution. They were using A LOT of disposable flatware. Our room was located in a 3rd floor and there was a constant noise from the next building, probably different in other areas.

Nice hotel with big room, clean and very well located. Gym 24h open. Breakfast included.

Stayed in March 2024

Couldn’t lock the bathroom door and it was hard to open. Air conditioner’s door was loose and feel a few times.

Location was really good, bed was really comfortable, nice options for breakfast

Stayed in March 2024

They should add a live cooking station for the breakfast.

I stayed here for 8 nights, the stay was extremely comfortable. Location of the hotel was perfect. Walkable distance from the river.

Stayed in March 2024

They could add a live cooking counter.

This property is within the walking distance from all attractions. Further this property offered excellent breakfast. It ranks very high in terms of affordability, cleanliness and proximity to Magnificient Mile. One should experience having the morning breakfast sitting next to the window - believe me it's a satisfying experience.

Stayed in March 2024