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  5. Reviews of Extended Stay America Premier Suites - Cleveland - Independence

Reviews of Extended Stay America Premier Suites - Cleveland - Independence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6025 Jefferson Drive, Independence, OH 44131, United States of America

#7 of 14 hotels in Independence

Guests' Choice

Review Score

Based on 814 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 24, 2023

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 1 night

    Post-Covid, it's disappointing to read "complimentary breakfast" and find pre-packaged hard boiled eggs, instant oatmeal (no bowls), granola bars, and yogurt. Yes, it's technically breakfast, but it would be more appropriate to call it "take away breakfast snacks." We are at another Hyatt in another town tonight, and their "complimentary breakfast" offers cereal, toast, fruit, and juice as well as cooked eggs. A more accurate description would be helpful.

    Check-in was super easy, and very welcoming for our dog!

    Stayed in July 2023

  • Reviewed: July 23, 2023

    8.0
    Nice hotel crappy breakfasts
    • Leisure trip
    • Couple
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast provided so it became expensive

    Good location clean and friendly

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    Would stay here again. Quiet and accommodating.
    • Family with young children
    • Specialty King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet shower area a little small. But doesn’t change my liking of the hotel.

    Clean and comfortable. Great staff. Cozy room. Lots of space.

    Stayed in July 2023

  • Reviewed: July 15, 2023

    8.0
    Clean, comfortable, great value.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Specialty King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I expected more of a selection for breakfast items. There was only yogurt, granola bars, and muffins. Some hard boiled eggs, toast or bagels would have been nice. Also, some juice would have been nice to have had as well.

    Clean, comfortable room. Excellent fitness facility.

    Stayed in July 2023

  • Reviewed: July 13, 2023

    7.0
    It was okay.
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    No free room cleaning everyday. If you want one you need to pay a fee. And the free breakfast is more of a snack.

    Big room and spacious room.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    8.0
    Good, not great
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Miniature bathroom. AC never got cold and rattled a lot.

    Proximity to Cleveland.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    6.0
    Will not return
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel moderately clean. Should have been remodeled 10 years ago

    Pick-up and go. A small wrapped muffin, coffee, yogurt, food bars, packaged oatmeal

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Specialty King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool and you should promise breakfast in the reservation when you don’t provide it, it’s just a coffee and a muffin very poor.

    Friendly staff and comfort and very clean room.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Ok
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast not enough to pick from.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    I would stay here again
    • Leisure trip
    • Couple
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    There was a leak in our first room and the front desk gentleman didn't seem to believe me.

    The beds were very comfortable.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Specialty King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    It's was quiet

    Stayed in July 2023

  • Reviewed: July 4, 2023

    6.0
    For the price and location I’d stay there again but they need to freshen things up and get a friendlier staff
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Was getting old and worn down in places like the elevator Staff could have been more helpful. Breakfast was nothing but an option of one granola bar, one mini muffin in plastic, and coffee. That was disappointing.

    Location and size of rooms

    Stayed in June 2023

  • Reviewed: July 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Microwave did not work. Coffee maker did not work. No iron. No hairdryer. Sink drained very slowly.

    Sink separate from tub and toilet. Evening staff was very friendly and helpful.

    Stayed in June 2023

  • Reviewed: July 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed for maintenance.

    The staff was friendly and attentive. The room was comfortable and affordable. The air conditioner worked great. No one seemed to mind my loud kids.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    7.0
    My stay was okay, it could have been worst. 🤔
    • Leisure trip
    • Family with young children
    • Specialty King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was kinda awful. There was cereal and oatmeal but no milk, spoons, or bowls. There was coffee but no sugar, or spoons. A few times I went down stairs and nothing was there; Also no one was ever at the kitchen counter to answer questions or cook. In order to get information I had to walk around to the front desk and ask, but they weren't always knowledgeable. I did like the little workout room, but the equipment didn't really work, so I kinda stayed on the treadmill and I used the bike, but the machine didn't stay on track. The room was clean, but had one tv in the middle of the room and I was with family, but thank God I had a tablet and headphones. I saw maybe 2 or 3 roaches, when I first got there, but I didn't stay in the room much. O yeah, I barely saw room service.

    I was able to workout in the fitness room alone. It was a good time for meditation.

    Stayed in May 2023

  • Reviewed: June 26, 2023

    8.0
    Enjoyable - would stay again
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit old - could use freshening up

    Location and amenities - nice little living room area

    Stayed in June 2023

  • Reviewed: June 26, 2023

    8.0
    It was great for a one night trip.
    • Leisure trip
    • Family with young children
    • Specialty King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    When I booked, it said there would be a breakfast provided. I expected more than coffee and a granola bar. The showers were also a tight squeeze if you’re a plus size person.

    The place was very clean. I was impressed by the size of the room. Everyone was super nice and accommodating.

    Stayed in June 2023

  • Reviewed: June 22, 2023

    7.0
    It’s Ok, accepts pets
    • Leisure trip
    • Family with young children
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was a joke. Fee for pets is high. Did not accept cash. Indoor Pool was not open??

    Accepts pets, close to all desired locations.

    Stayed in March 2023

  • Reviewed: June 9, 2023

    6.0
    Pleasant
    • Business trip
    • Travelers with friends
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There was a strong smell of marijuana in the hallway. The breakfast they claim to have is only, oatmeal (with just hot water), Fig Newtons, and hard boiled eggs. The TV did not get any channels. There is no lighting in the parking lot and little parking.

    The staff was friendly and the room was clean.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    8.0
    Convenient and comfortable
    • Leisure trip
    • Couple
    • Specialty King Room with Sofa Bed
    • Stayed 1 night

    The room smelled as if someone had smoked in it. I know it had been cleaned, but there was definitely a lingering smell. There was nothing else wrong with the room except one electrical outlet didn't seem to work, which I reported.

    The bed was super comfortable and we had plenty of space. The takeaway breakfast was fine and the staff were friendly.

    Stayed in May 2023

  • Reviewed: June 5, 2023

    7.0
    Quick overnight at a cheap rate.
    • Leisure trip
    • Family with young children
    • Specialty King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Pool wasn’t available for use. Room had a musty smell. Ceiling had damage and was chipping off above the bed.

    Short drive from stadium where we attended an event. price for the night. Room layout. Front desk clerk was outstanding.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    The prices were just a little bit too much. And the sofa bed wasn't in good shape at all. Other than that everything was fine

    Very good customer service. And the hotel is always clean and comfortable.

    Stayed in June 2023

  • Reviewed: June 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The Breakfast is just coffee.

    Stayed in May 2023

  • Reviewed: May 30, 2023

    9.0
    It was better than I had expected and would go back
    • Leisure trip
    • Solo traveler
    • Specialty King Room with Sofa Bed
    • Stayed 1 night

    Room was clean and well appointed, Bed was comfortable, Breadfast did not offer much.

    Stayed in May 2023

  • Reviewed: May 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Specialty Two Double Beds with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast sucks only offered hard-boiled eggs and oatmeal and coffee

    Nice hotel very clean

    Stayed in May 2023

Showing 76 - 100

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