Reviews of Hyatt Place Cleveland/Lyndhurst/Legacy Village This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
24665 Cedar Rd, Lyndhurst, OH 44124, United States of America
#1 of 1 hotels in Lyndhurst
Guests' ChoiceReview Score
Based on 232 hotel reviews
8.3Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.1
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Facilities
8.7
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Staff
8.6
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Value for money
7.9
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Free Wifi
8.9
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Reviewed: May 3, 2024
Timothy
United States of America10 Reviews1 helpful vote8.0- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: April 28, 2024
Toni
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Location not the best, Needs better signage directing to front of building. First day breakfast was terrible, eggs and muffins? next day was better
Stayed in April 2024
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Reviewed: April 9, 2024
Liron
Israel6 Reviews8.0Very Good- • Business trip
- • Group
- • King Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was basic
Big comfort rooms, well equipped. Great location - Starbucks and other restaurants are just across the street.
Stayed in March 2024
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Reviewed: March 14, 2024
Liron
Israel6 Reviews8.0Very Good- • Business trip
- • Group
- • King Room with Sofa Bed - High Floor
- • Stayed 6 nights
- • Submitted from a mobile device
Poor breakfast
Comfort rooms. Good location next to stores and restaurants. Hotel is clean.
Stayed in March 2024
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Reviewed: December 8, 2023
Saul
United Kingdom24 Reviews4 helpful votes8.0“Good hotel if you need to be in that part of Cleveland”- • Business trip
- • Group
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
Seemed pricey for that neck of the woods. They could do with better lighting in the room, it is a bit gloomy. Breakfast is a bit rubbish.
The hotel is clean and comfortable. The rooms large and modern.
Stayed in December 2023
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Reviewed: October 21, 2023
Angela
United States of America15 Reviews1 helpful vote7.0“Nice getaway”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
No charger ports on nightstands
It was clean, breakfast was good & location was convenient
Stayed in September 2023
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Reviewed: October 6, 2023
Moshe
Israel75 Reviews2 helpful votes9.0“Good location nice and comfortable”- • Business trip
- • Couple
- • King Room with Sofa Bed and Accessible Tub - Disability Access
- • Stayed 11 nights
- • Submitted from a mobile device
Very formal. We face difficulties with our simple request for a late checkout out although we stayed there 11 nights. But eventually with the intervention of the manager, after many hours of waiting, for an answer it worked out
Good location
Stayed in August 2023
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Reviewed: August 28, 2023
Michael
United States of America1 review8.0Very Good- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Pillows.
Robert at the front desk was great.
Stayed in August 2023
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Reviewed: August 17, 2023
David
United States of America2 Reviews7.0“Meh”- • Solo traveler
- • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
- • Stayed 2 nights
- • Submitted from a mobile device
Forgot to clean my room. Nobody there to do it when I noticed. HVAC was weak and loud enough to constantly wake me up
Location.
Stayed in August 2023
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Reviewed: July 4, 2023
Grace
Canada3 Reviews7.0“Unacceptable to wait for room to be cleaned at 11pm of check in day when check in time is 3pm.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
We arrived at the hotel around 10:45pm on the day of our booking and were told we had to wait 30mins for the room to be cleaned. This is very unacceptable. Rooms should be ready by Check in time 3pm of the day of booking. We shouldn't have to drive hours into town to wait for a room. We weren't please about this at all and that is poor service.
Facility was alright
Stayed in July 2023
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Reviewed: June 19, 2023
Charles
United States of America1 review8.0“Very comfortable.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
Location convenient to shops and restaurants.
Stayed in June 2023
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Reviewed: June 16, 2023
Zaza
Malaysia23 Reviews9.0“im happy with my stay. Staff is freindly.”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed - High Floor
- • Stayed 1 night
n/a
The hotel is is quite nice and easy access to most of places.
Stayed in April 2023
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Reviewed: June 7, 2023
Tracy
United States of America6 Reviews9.0“Great hotel full of unique touches and helpful staff!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
room layout with sofa corner, comfortable beds, shower design great for elderly mom, quiet at night, lobby with lots of different seating, helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen!
Stayed in June 2023
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Reviewed: April 29, 2023
Jinhui
United States of America6 Reviews1 helpful vote7.0“Front desk staff seems nice but not familiar with the computer system”- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The front desk staff charged the fee to the other guest's credit card even after I requested to double check it's the correct credit card. She believed that the best way to comfirm is to go ahead and charge it, then print guests the receipt, and asked us to check the last 4 digits of the credit card on the receipt. Of course, it was the wrong card! she said now she just charged the fee, she cannot change payment info. It's not a big deal, but I wish she could check the payment info on file since we requested. Now I'm trying to figure out how to get reimbursement processed by the business...
nice clean hotel room
Stayed in April 2023
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Reviewed: March 27, 2023
Jennifer
United States of America17 Reviews1 helpful vote9.0“The Hyatt is convenient for my husband and me to visit our daughter at John Carroll University.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
slightly expensive but worth it
The location is perfect with so many food/shopping opportunities literally steps away. Excellent breakfast
Stayed in March 2023
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Reviewed: March 27, 2023
Leila
United States of America5 Reviews1 helpful vote7.0“We had a good time and my kids loved the hotel.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
It was nice overall. My only complaint was the breakfast. Many items missing, example they had no cream cheese, no boiled eggs, no butter, only honey and fruit jelly.. and so many more. When they say breakfast is available at 7, the food should be ready at 7 not start cooking their breakfast at 7. We were short in time and that was an issue. Also, there was no Q tips or shower cap in our bathroom.
It was nice overall. It was nice to have access to the breakfast area later in the day. Use the microwave and have dinner there without bringing that food to our rooms. The place was clean and calm.
Stayed in March 2023
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Reviewed: March 27, 2023
Gonzalo
Mexico62 Reviews2 helpful votes9.0“great place to stay can improve breakfast”- • Couple
- • King Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
breakfast pretty basic
clean, great rooms nice staff
Stayed in March 2023
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Reviewed: February 21, 2023
Yakov
United States of America17 Reviews9.0“it was a great stay in a nice part of Cleveland.”- • Couple
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
breakfast should have more variety.
clean, great location.
Stayed in February 2023
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Reviewed: February 20, 2023
Rachel
United States of America4 Reviews8.0“Fine. Great location to Legacy Village but lacked some amenities offered at lower priced hotels.”- • Business trip
- • Group
- • King Room with Sofa Bed
- • Stayed 1 night
The breakfast was cold only as staff members responsible for setting it up did not show up to work on time. Didn't like that it was pet-friendly, but it never posed a problem. The Lobby area was not kept clean. Was hoping for a hot tub in the pool area. Also a microwave would be appreciated.
Great location near JCU. Loved the Legacy Village outlet. Nice homey space. Staff allowed our large group to meet downstairs which was much appreciated. Loved the rooms.
Stayed in February 2023
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Reviewed: November 10, 2022
Billsmama716
United States of America2 Reviews9.0“It was quaint, and comfortable. I was there for a procedure at the Cleveland Clinic.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The parking garage is not connected directly to the hotel. You have to leave the garage and walk across the street
Location is beautiful, and there is a lot of walkability.
Stayed in November 2022
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Reviewed: October 3, 2022
Joe
United States of America20 Reviews1 helpful vote7.9Good- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
It’s getting tired. Rooms need work.
Location
Stayed in October 2022
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Reviewed: September 20, 2022
Naomi
United States of America34 Reviews9 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
Pool was awfully small, and cold. Also, there's no place to change but it says that you should not go through building in wet swimsuit. I had to do so!
Breakfast was very nice
Stayed in September 2022
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Reviewed: August 28, 2022
Daisy
United States of America5 Reviews9.0“My go to hotel in Cleveland”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
location location location
Stayed in August 2022
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Reviewed: July 31, 2022
Lisa
United States of America1 review8.0Very Good- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
did not get requested housekeeping service
great location.. breakfast was mediocre, but typical of chain hotel breakfast
Stayed in July 2022
