397 S Malpais Lane, Flagstaff, 86001, United States of America
#23 of 55 hotels in Flagstaff
Guests' ChoiceBased on 70 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
9.3
Staff
9.3
Value for money
8.9
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 30, 2024
Peralta
United States of AmericaI enjoyed everything
Stayed in May 2024
Reviewed: May 29, 2024
Monique
FranceNothing that comes to mind.
Great stay at the Hyatt. The hotel seems recent so everything was brand new and very clean. The staff were great and breakfast was included which is always nice. We were also walking distance to the city center.
Stayed in May 2024
Reviewed: May 24, 2024
Rod
United States of AmericaBrand new and very clean, modern hotel. Large rooms, great views and comfortable. Desk staff was very friendly and helpful- they let me check out late so I could finish up work. Quiet location right next to downtown Flagstaff.
Stayed in April 2024
Reviewed: May 20, 2024
Paula
United States of AmericaIt's beautiful place very clean very friendly staff thank you great breaskfast
Stayed in May 2024
Reviewed: May 19, 2024
Norine
United States of AmericaEverything
Stayed in April 2024
Reviewed: March 28, 2024
Iva
United States of AmericaStaff at the front desk were nice, but super slow, often chatting between themselves instead of helping customers (except manager). We were only two customers at the time, so we ordered two plain black coffees and it took them good ten minutes to pour them and another 7 to hand it to us over the counter, because they were chatting. We would still be waiting there if some lady didn’t come and needed help, which they would not have noticed if I didn’t point it out. Also, check in was at 4, but our room was not cleaned until 6:30 (two families before us were also waiting) - the manager said they were understaffed and eventually went to help cleaning people herself.
It was new and sparkling clean
Stayed in March 2024
Reviewed: March 14, 2024
Veronica
United States of AmericaWalls felt thin. Lots of noise carried into rooms.
Clean, convenient and large room to enjoy.
Stayed in March 2024
Reviewed: March 7, 2024
Tamara
United States of AmericaEverything.
Stayed in March 2024
Reviewed: February 24, 2024
Joseph
United States of AmericaSmall parking but well lit
Clean and comfy beds
Stayed in February 2024
Reviewed: February 19, 2024
Zachary
United States of Americathe staff was absolutely the best part. Kylie and Issac were so kind and a pleasure to talk too, definitely coming back!
Stayed in February 2024
Reviewed: January 17, 2024
Monica
United States of AmericaWasher wasn't working and they should have coffee 24/7. I has to catch a train at 5 am and coffee isn't available until breakfast.
Everything is brand new. Very clean and classy. This is a hip and upscale hotel. Friendly staff, great location and high end decor. Large room with beautiful decor and class.
Stayed in January 2024
Reviewed: January 16, 2024
Rachel
United States of AmericaWish hot breakfast was available a little earlier. Thankfully the beverages were. Wish the heated pool was more heated and had a Jacuzzi. Need more staffing to turn rooms over quicker. Early check in couldn't happen.
Breakfast was lovely. Wish it was open before 7am though.
Stayed in January 2024
Reviewed: January 16, 2024
Elizabeth
United States of AmericaN/a!!
Great breakfast, plenty of charging options in room , very comfortable bed!
Stayed in January 2024
Reviewed: January 6, 2024
Anthony
United States of AmericaN/A
Great location with excellent customer service. Breakfast was excellent.
Stayed in January 2024
Reviewed: December 30, 2023
Maria
United States of AmericaIt is a new property and it’s clean. Location is great.
Stayed in December 2023
Reviewed: December 18, 2023
Shuyi
SingaporeProperty was brand new, great breakfast
Stayed in November 2023
Reviewed: December 15, 2023
Elias
United States of AmericaThe rumbling frond the trains going by
New and comfortable. Good sizes rooms.
Stayed in December 2023
Reviewed: December 12, 2023
Daniel
United States of AmericaBreakfast was great. Brought my twin 14-year-old boys. They loved the breakfast, pool, and gym, and the fact that the room had had 3 beds was a huge plus. Thank you, Hyatt, for making our weekend fishing/Christmas tree trip even more enjoyable.
Stayed in December 2023
Reviewed: November 24, 2023
Meghan
United States of AmericaThere was quite a bit of long white pet fur all over the sofa from previous tenant.
Good location, nice facility, friendly staff, warm pool!
Stayed in November 2023
Reviewed: November 12, 2023
Leslie
United States of AmericaThe hotel is new, modern and very clean. Rooms are large. Breakfast was good.
Stayed in November 2023
Reviewed: October 30, 2023
Saunders
United States of America👍🏼👍🏼❤️❤️
Stayed in October 2023
Reviewed: May 24, 2024
Lavender
AustraliaWe had to leave after just 90 minutes and find a different hotel on a Saturday night. They are pet friendly but human guests come second. Our next door room contained a dog that barked loudly, continuously for the entire time we could tolerate, including full volume howling. The two inexperienced junior staff on duty agreed the noise was terrible but suggested ear plugs. They didn't work. Hotel was full and they had absolutely no back-up plan for this predictable animal noise situation. We were exhausted, it was Saturday night after dark, we needed sleep after a very long journey from Australia. There was no way this room could provide us with a good night's sleep. We complained on the day and then via Booking.com.. No response. We paid full rate for this room. We have had no response, or refund so far. Not even an apology. They need to work out a human- friendly policy if they permit pets. Avoid until they've worked out how to look after human guests better.
Rooms looked new and comfortable but left the hotel after 90 minutes due to severe animal / pet noise
Stayed in May 2024
Reviewed: May 10, 2024
Chou
United States of AmericaPaid parking. Air conditioning is way too loud.
Convenient and clean.
Stayed in May 2024
Reviewed: March 18, 2024
Frederick
United States of AmericaBelow average for the hotel price
Stayed in March 2024
Showing 1 - 25
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