Reviews of Hyatt Place Garden City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5 North Avenue, Garden City, NY 11530, United States of America
#3 of 5 hotels in Garden City
Guests' ChoiceReview Score
Based on 843 hotel reviews
8.3Score breakdown
-
Cleanliness
8.6
-
Comfort
8.7
-
Location
8.8
-
Facilities
8.4
-
Staff
8.6
-
Value for money
8.0
-
Free WiFi
8.6
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 6, 2024
Tiziana
Malta16 Reviews9.0“Overall the room was clean, rooms were spacious and there’s ample parking.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Only mishap was that the Elevator broke on sat night and wasn’t fixed until our check out time on Sunday for sure. We had to go up and down 6 stories every time we required access to the room which was an inconvenience. With young kids it was a little challenging.
Close to all amenities and the city
Stayed in May 2024
-
Reviewed: May 4, 2024
Mike
United Kingdom6 Reviews1 helpful vote9.0“God and comfortable but pretty grim breakfast.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast. Pretty nasty and unappetising. The kitchen try hard but serving food in bowls that would not look out of place in a hospital lavatory. Awful. You must get the quality and standard up.
It’s handy for some great shops and the staff are really nice
Stayed in April 2024
-
Reviewed: May 2, 2024
Wilson
Canada4 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
A little situation happened on our floor on Saturday night. Police came over and all
The staff, the breakfast and the location
Stayed in April 2024
-
Reviewed: April 29, 2024
Michael
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
At checkout time on Sunday 4/28 my husband and I wanted to rebook for next weekend. The young lady at the desk at noon wasn't pleasant at all. Her attitude actually made us go to another hotel to book our stay for 5/3 and 5/4. We booked something else in the area that received great ratings also.
The room was clean and quiet, I loved that. The bed was comfortable. The staff at our check-in time was very sweet. Breakfast was really good. The breakfast staff was excellent!
Stayed in April 2024
-
Reviewed: April 25, 2024
Moranda
United States of America14 Reviews1 helpful vote7.0“The hotel had enough space for my family unlike any other places.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
I wasn't excited about the bathroom. It was small and outdated.
I didn't eat breakfast, but my family thought it was good and had plenty of options.
Stayed in April 2024
-
Reviewed: April 18, 2024
Rafaelina
United States of America5 Reviews7.0“I would stay again a this location the overall value was worth it.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The person who checked me in. He displayed an attitude of not wanting to be there or the job was a nuisance. Minimal interaction, did not inform me where elevator was or that breakfast ends at 9:30. He asked about parking and informed me there is a 10 charge . I was willing to pay it right there . He murmured something so quickly , I didn’t understand it . I just assumed he said it would be charged to the room. Couldn’t be bothered. L
Morning staff, room, located near highway.
Stayed in April 2024
-
Reviewed: April 7, 2024
Alysia
United States of America2 Reviews9.0“Pleasant 1-night stay in Long Island”- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
This hotel was very nice, and met all of our needs for a 1-night stay for a basketball tournament. Our room was very clean and the bed was cozy. We were able to check in a little early, which was a huge help. Breakfast was included with the stay and had several hot and cold options. It was definitely decent and able to fuel 2 teenage boys for their morning games 😊 Thank you for a pleasant experience!
Stayed in April 2024
-
Reviewed: April 5, 2024
Jeffrey
United States of America20 Reviews7.0“Comfortable”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
- • Stayed 1 night
- • Submitted from a mobile device
Plastic cutlery
Location
Stayed in February 2024
-
Reviewed: April 5, 2024
Jeffrey
United States of America20 Reviews7.0“Comfortable”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast limited plastic cutlery
Location
Stayed in March 2024
-
Reviewed: March 4, 2024
Jacqueline
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
No microwave was disappointing
Stayed in March 2024
-
Reviewed: March 4, 2024
Jennifer
United States of America3 Reviews8.0“Enjoyable stay with great location.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
- • Stayed 3 nights
- • Submitted from a mobile device
Some of furniture needs replacing- starting to look dated. Also, when I requested late checkout I was told to return on morning of checkout day; went back at 6 am on that morning and told no more spots available for late checkout.
Location is great! Room is spacious and clean. Lobby has plenty of seating to relax.
Stayed in December 2023
-
Reviewed: February 25, 2024
Drucker
United States of America1 review7.0“I would stay @ your hotel again.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
- • Stayed 2 nights
Plumbing had to be shut off @ 10:00-3:00pm. during our visit.
Beds comfortable & large rooms.
Stayed in February 2024
-
Reviewed: February 20, 2024
Igor
United States of America4 Reviews1 helpful vote8.0“Great place overall”- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Slow internet
Stayed in February 2024
-
Reviewed: February 12, 2024
Mynah
United States of America8 Reviews9.0“Nice weekend getaway for family with kids”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
We had a broken sink, the water goes down very slowly but the cleaning lady had it fixed on our last day. Also the kids looked forward to swimming and i had asked initially if the pool is heated and we were informed that it is however only the swimming pool area (room) is heated not the water in the pool itself.
We like the location and size of the room that we had. Ample space to move around for a family of 5 and we like the breakfast they serve.
Stayed in February 2024
-
Reviewed: January 17, 2024
Charles
United States of America6 Reviews9.0“Lover's birthday weekend celebration”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Shower - Disability Access
- • Stayed 4 nights
- • Submitted from a mobile device
Didn't have a shower.. Need one due to my leg injury instead of a tub.. I inquired before booking and was told there would be a shower..
Location, location, location!
Stayed in January 2024
-
Reviewed: January 11, 2024
Jacintha
United Kingdom2 Reviews7.0“It was a great stay my family enjoyed it.id stay there again.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The pool was extremely cold, the nights we stayed there the bedroom was cold
I liked that they had breakfast available, it was pretty decent.
Stayed in January 2024
-
Reviewed: January 7, 2024
Tammy
United States of America2 Reviews8.0“Very sweet staff!”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Some of our wash rags were dirty.
The breakfast was so good. The staff were really nice to talk to! It is a beautiful place! We are from Wisconsin and the Hyatt Place as a whole was a great experience for our first visit to New York!
Stayed in January 2024
-
Reviewed: January 7, 2024
Ama
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 2 nights
Room was cold
Room was nice and spacey. Breakfast was great. Room very clean.
Stayed in January 2024
-
Reviewed: December 27, 2023
Michael
United States of America30 Reviews4 helpful votes8.0“I go often and treated like family”- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 10 nights
- • Submitted from a mobile device
The repetitive cheap breakfast. The lobby and the noise. Just wish it was a little bit more affordable considering it’s a Hyatt house and not a Marriott.
The pool and the rooms and the staff
Stayed in December 2023
-
Reviewed: December 4, 2023
Gabe
United States of America8 Reviews7.0“Probably won’t return because of staff”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
A staffer made me feel incredibly uncomfortable during check-in. Asking if I had a female at home. It was unnecessary and unprofessional.
It is updated and clean.
Stayed in December 2023
-
Reviewed: November 23, 2023
John
France5 Reviews1 helpful vote8.0“Very enjoyable… Thank you Hyatt place Garden City”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted from a mobile device
The pool is too cold … minor but important
We like always the size and comfort of the room that’s why we always come back to Hyatt Place Garden City and we enjoyed the great breakfast and the personnel kindness, patience and smile
Stayed in November 2023
-
Reviewed: November 22, 2023
Jennifer
United States of America1 review8.0“Clean, convenient and stress-free.”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The location , it was close to anything you might need if from out of town. The breakfast had lots of options and non-dairy milk which was important for me.
Stayed in November 2023
-
Reviewed: November 18, 2023
Phillipa
Bahamas10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Shower - Disability Access
- • Stayed 4 nights
- • Submitted from a mobile device
The lady at the front desk who works the 12 midnight shift. She wears glasses and have two nose piercing. I checked out on the 13th and was trying to reach a manager for three days so I could report her. I am still trying to reach someone. I have never meet someone so rude . Another guess had the same issue with her. She is studying I guess for another career because she had her books in front off her. She is really bad for business. It’s so sad to see everything was great about the property including the other staff and this one person on the late shift can put a bad taste in your mouth.
Cleaned and convenient to where I need to go
Stayed in November 2023
-
Reviewed: November 12, 2023
Nadine
United States of America7 Reviews9.0“The location was a perfect fit for my visit back home”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Location
Stayed in November 2023
Guests also reviewed these properties:
-
Hospes Palacio de Arenales & SpaCáceres, Spain
-
Hampton Inn BismarckBismarck, USA
-
Hundred Centuries Hotel ShanghaiShanghai, China
-
Villa Katapoliani No.3Katapola, Greece
-
L´HostaletTossa de Mar, Spain
-
Hostel Hospedarte ChapultepecGuadalajara, Mexico
-
Casa En La Costa II Playa Los LocosTorrevieja, Spain
-
Myat Nan Yone HotelNay Pyi Taw, Myanmar
