5 North Avenue, Garden City, NY 11530, United States of America
#3 of 5 hotels in Garden City
Guests' ChoiceBased on 843 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.6
Value for money
8.0
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Carolyn
United States of AmericaSofa bed was very uncomfortable. Beds were good, but not great for comfort. Rooms were somewhat worn.
The hotel was clean, staff was friendly and efficient, breakfast was great. The rooms were spacious. The cost was reasonable, especially considering the size of the rooms and number of people who could stay in a room. Good for families.
Stayed in May 2024
Reviewed: May 20, 2024
Michelle
United States of Americathe room and the breakfast were both very good
Stayed in May 2024
Reviewed: May 6, 2024
Tiziana
MaltaOnly mishap was that the Elevator broke on sat night and wasn’t fixed until our check out time on Sunday for sure. We had to go up and down 6 stories every time we required access to the room which was an inconvenience. With young kids it was a little challenging.
Close to all amenities and the city
Stayed in May 2024
Reviewed: May 4, 2024
Mike
United KingdomBreakfast. Pretty nasty and unappetising. The kitchen try hard but serving food in bowls that would not look out of place in a hospital lavatory. Awful. You must get the quality and standard up.
It’s handy for some great shops and the staff are really nice
Stayed in April 2024
Reviewed: May 2, 2024
Wilson
CanadaA little situation happened on our floor on Saturday night. Police came over and all
The staff, the breakfast and the location
Stayed in April 2024
Reviewed: April 29, 2024
Michael
United States of AmericaAt checkout time on Sunday 4/28 my husband and I wanted to rebook for next weekend. The young lady at the desk at noon wasn't pleasant at all. Her attitude actually made us go to another hotel to book our stay for 5/3 and 5/4. We booked something else in the area that received great ratings also.
The room was clean and quiet, I loved that. The bed was comfortable. The staff at our check-in time was very sweet. Breakfast was really good. The breakfast staff was excellent!
Stayed in April 2024
Reviewed: April 25, 2024
Moranda
United States of AmericaI wasn't excited about the bathroom. It was small and outdated.
I didn't eat breakfast, but my family thought it was good and had plenty of options.
Stayed in April 2024
Reviewed: April 18, 2024
Rafaelina
United States of AmericaThe person who checked me in. He displayed an attitude of not wanting to be there or the job was a nuisance. Minimal interaction, did not inform me where elevator was or that breakfast ends at 9:30. He asked about parking and informed me there is a 10 charge . I was willing to pay it right there . He murmured something so quickly , I didn’t understand it . I just assumed he said it would be charged to the room. Couldn’t be bothered. L
Morning staff, room, located near highway.
Stayed in April 2024
Reviewed: April 7, 2024
Alysia
United States of AmericaThis hotel was very nice, and met all of our needs for a 1-night stay for a basketball tournament. Our room was very clean and the bed was cozy. We were able to check in a little early, which was a huge help. Breakfast was included with the stay and had several hot and cold options. It was definitely decent and able to fuel 2 teenage boys for their morning games 😊 Thank you for a pleasant experience!
Stayed in April 2024
Reviewed: April 5, 2024
Jeffrey
United States of AmericaPlastic cutlery
Location
Stayed in February 2024
Reviewed: April 5, 2024
Jeffrey
United States of AmericaBreakfast limited plastic cutlery
Location
Stayed in March 2024
Reviewed: March 4, 2024
Jacqueline
United States of AmericaNo microwave was disappointing
Stayed in March 2024
Reviewed: March 4, 2024
Jennifer
United States of AmericaSome of furniture needs replacing- starting to look dated. Also, when I requested late checkout I was told to return on morning of checkout day; went back at 6 am on that morning and told no more spots available for late checkout.
Location is great! Room is spacious and clean. Lobby has plenty of seating to relax.
Stayed in December 2023
Reviewed: February 25, 2024
Drucker
United States of AmericaPlumbing had to be shut off @ 10:00-3:00pm. during our visit.
Beds comfortable & large rooms.
Stayed in February 2024
Reviewed: February 20, 2024
Igor
United States of AmericaSlow internet
Stayed in February 2024
Reviewed: February 12, 2024
Mynah
United States of AmericaWe had a broken sink, the water goes down very slowly but the cleaning lady had it fixed on our last day. Also the kids looked forward to swimming and i had asked initially if the pool is heated and we were informed that it is however only the swimming pool area (room) is heated not the water in the pool itself.
We like the location and size of the room that we had. Ample space to move around for a family of 5 and we like the breakfast they serve.
Stayed in February 2024
Reviewed: January 17, 2024
Charles
United States of AmericaDidn't have a shower.. Need one due to my leg injury instead of a tub.. I inquired before booking and was told there would be a shower..
Location, location, location!
Stayed in January 2024
Reviewed: January 11, 2024
Jacintha
United KingdomThe pool was extremely cold, the nights we stayed there the bedroom was cold
I liked that they had breakfast available, it was pretty decent.
Stayed in January 2024
Reviewed: January 7, 2024
Tammy
United States of AmericaSome of our wash rags were dirty.
The breakfast was so good. The staff were really nice to talk to! It is a beautiful place! We are from Wisconsin and the Hyatt Place as a whole was a great experience for our first visit to New York!
Stayed in January 2024
Reviewed: January 7, 2024
Ama
United States of AmericaRoom was cold
Room was nice and spacey. Breakfast was great. Room very clean.
Stayed in January 2024
Reviewed: December 27, 2023
Michael
United States of AmericaThe repetitive cheap breakfast. The lobby and the noise. Just wish it was a little bit more affordable considering it’s a Hyatt house and not a Marriott.
The pool and the rooms and the staff
Stayed in December 2023
Reviewed: December 4, 2023
Gabe
United States of AmericaA staffer made me feel incredibly uncomfortable during check-in. Asking if I had a female at home. It was unnecessary and unprofessional.
It is updated and clean.
Stayed in December 2023
Reviewed: November 23, 2023
John
FranceThe pool is too cold … minor but important
We like always the size and comfort of the room that’s why we always come back to Hyatt Place Garden City and we enjoyed the great breakfast and the personnel kindness, patience and smile
Stayed in November 2023
Reviewed: November 22, 2023
Jennifer
United States of AmericaThe location , it was close to anything you might need if from out of town. The breakfast had lots of options and non-dairy milk which was important for me.
Stayed in November 2023
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