the staff was rude. it was awkward.

the location was perfect, room was huge.

Stayed in May 2024

Jakub was the kindest and most helpful front desk person I've come across. I came back from my room to find a cockroach in it. Jakub immediately put me in a different room and took care of the situation. Much appreciated.

Stayed in May 2024

Check in time was at 3 and when I arrived at 3:30pm I was informed my room wasn’t ready.. they told me it would be over an hour til my room was ready.. this was very frustrating and the staff acted if they did not care. They didn’t offer anything for the inconvenience.. the lady working said they would “text me” when the room was ready and in fact- never texted me! I ended up calling around 4:30.. an hour and a half after my room was supposed to be ready and the lady replied- “oh yeah, sorry your room is ready” Not professional. Just did not care for the guests or my time. Super frustrating. Unlikely I will return for this fact.. which is again, frustrating as everything else was good

Place was clean, did the job that was needed but I did notice a lot of finger prints on all our windows and a few in the bathroom.

Stayed in May 2024

I was triple charged for my stay. Twice by the hotel and once by Booking.com.

Very nice property in a great location.

Stayed in April 2024

Entrance to lobby was not well marked. It’s on the second floor. Best to come in through the parking garage, otherwise you need a key to get in.

Good location to everything.

Stayed in April 2024

Clean

Stayed in April 2024

The pool was closed. We want to take a dip.

Front desk was amazing. The bed was so comfortable. Very clean. It was a great time.

Stayed in February 2024

The cost of parking

Stayed in February 2024

We had to ask for extra towels and coffee mugs even though the reservation stated it was for 5 people.

Proximity to everything, we attended a concert at the Van Andel and the walk was fast, and restaurants were close.

Stayed in January 2024

Everything

Stayed in January 2024

The location of the hotel was perfect for walking around downtown. The room was so spacious and incredibly clean. The beds were comfortable and the whole place was super clean. Loved that you had to use your room key to even get into the lobby. That felt very safe. Would Definitely stay here again.

Stayed in December 2023

Parking was quirky and slightly confusing

Excellent location, easy walk to lots of restaurants , etc., comfortable bed, good shower (and love that shampoo, conditioner and body wash were in environmentally friendly pump bottles); AC that didn’t make too much noise

Stayed in October 2023

I did not realize that I had reserved a handicap room and the front desk was unable to accommodate. The toilet in our original room (with a king bed) was not working and we had two options: stay in the room with the broken toilet or move to a room with two queen beds. We had a nice view of a brick wall...

The breakfast options were good and the food was delicious.

Stayed in October 2023

I found the breakfast selection to be rather limited.

My room at this hotel was very big and spacious, and I really liked how clean it was.

Stayed in September 2023

Low flow shower heads made taking a shower miserable.

Overall, everything was great

Stayed in September 2023

Downtown has it's cons as well. It tends to get fairly loud on the street at night, expecially on the weekend. Also, 30$/night for parking is kind of a rip off.

It's right downtown, the loation is very good. The beds are very comfortable, you really feel this place is fairly new. The breakfast was pretty good as well, with a lot of variety offered, though I wouldn't mind a few more non-sweet options. The clocks next to the beds had USB-slots, which was a life-saver, because I did not have any US-adapters with me and that allowed me to charge my phone anyways.

Stayed in August 2023

The pool was freezing cold (Aug 19th) They say it is a heated pool but they need to turn it on

Views, location, the room was beautiful

Stayed in August 2023

PARKING! The parking garage was $20 a night... WAY too expensive for an extended stay. If there wasn't the ridiculous parking fee, I would be staying here instead of my usually place when I am in GR for work. The parking garage was horrible. Tight, small and the line to leave was always long and took forever. You have to keep your key card, even after you check out. People couldn't figure out how to work it so leaving the hotel was always a pain. Of course nobody there to help. Parking ruined the whole experience.

Beautiful hotel in downtown GR. Gorgeous on the inside, 3 fully functioning elevators, a small café that had Starbucks coffee and snacks in the morning and a sports bar for the evening. The most comfortable bed and sheets ever... The room was clean and large, loved the living room / pull out couch area. Big Samsung TVs with streaming services, a mini fridge and Keurig coffee maker that used compostable Kcups. AC worked great and the showers where huge, updated and really nice. They had nice shampoo, conditioner and body wash too. LOVED the little porch off the room, watched fireworks right from our balcony, a thunderstorm and a car accident all in our stay :D. I usually stay further into downtown at another hotel but really loved the Embassy Suites. The pool was really nice and clean, they also had adult swim from 10-11 pm which we loved! The hot tub was indoor / outdoor which was also really cool. Breakfast was not the best tasting but had bacon, eggs, sausage and waffles, and was great to have available.

Stayed in May 2023

Ease of use of facilities.

Stayed in July 2023

Cost and added TAXES

Hotel bathroom

Stayed in June 2023

The room we booked was not like pictures, original pictures featured a kitchenette and when we got there pictures were gone and kitchenettes was not advertised on property. There was a mini fridge and no microwave and room did not have a walk in shower as advertised either. The city view was not very pretty either, a lot of parking garages and dirty rooftops but not terrible. Breakfast was out of forks and a lot of food and hour before closed. Fryer was out for restaurant at night as well. Parking was on street for pay per hour or $35 a day at hotel. For price we paid it should be included. Air kicked on and was loud and woke us up several times a night.

It was close to everything we needed and short trip to the beach. Very friendly neighborhood. Staff was outstanding!! Couldn’t have been friendlier and more accommodating!

Stayed in July 2023

The pool was not clean. There was stuff floating in it.

Property was great. Staff was helpful and friendly. The room was spacious and beds were comfortable.

Stayed in June 2023

Wish there had been a microwave oven

Location: proximity to DeVos Centre and grocery stores

Stayed in May 2023

THE BREAKFAST WAS POOR

Stayed in May 2023