I didn’t like breakfast

Very clean good service I liked the wood floors in the bedroom

Stayed in May 2024

N/A

Great front desk service and the breakfast was excellent

Stayed in May 2024

No coffee!

They put it away before we got there. We were there at 930am.

Stayed in May 2024

The room was very clean and modern. Front desk staff were great. Room smelled fresh and clean and it was updated with new technology. Very impressed!

Stayed in May 2024

It was extremely clean and everyone was so nice.

Stayed in May 2024

Exceptionally clean and comfortable. Well appointed with excellent amenities and welcoming staff. Would stay here again.

Stayed in April 2024

Nothing.

Breakfast was excellent. Area was very close to highway but no road noise. Very convenient to lots of stores and restaurants. Very nice outside lounge area with fire pit and comfortable outdoor furniture, and it was very private. Pool was great also.

Stayed in April 2024

The fifth floor bar had a very limited menu and we ordered the cheeseboard and it was terrible

Staff was very accommodating, polite, and professional. The room had everything we needed. It was very comfortable and clean.

Stayed in May 2024

That we couldn't stay longer as we were only staying one night on our travel plan.

Beautiful hotel. As soon as I walked in I was greeted with a smile from the Desk/Reception Assistant. Everything looked clean and very well maintained. The room was equally clean and well maintained. Bed was comfortable. Bathroom was practically perfect. Best breakfast buffet I have ever seen.Will highly recommend to friends and family.

Stayed in May 2024

One of our beds was extremely squeaky! Our son slept in it and has an active sleeper it woke us up all night.

Overall our stay was great! It was nice to have the kids swim at the pool while my husband and I enjoyed a drink at the bar. I do want to point and recognize William! I’m not what his position is but he was doing it all. Running towels to the pool, bringing food to the bar, answering questions, everything! I asked him if you all had a washer and dryer, he gave me great instructions and even got me some laundry detergent! We were in town for a baseball tournament so we had some nasty clothes to wash up! He is a fantastic employee with such great customer service. As a General Manger myself I would hire him in a heart beat! We are coming back stay in May, we were so impressed I booked right at the bar for our next trip.

Stayed in April 2024

Can’t think of anything I don’t like.

It was beautiful decorated inside and outside. Loved the bar and the breakfast.

Stayed in April 2024

The hotel is beautiful. Very clean, very modern. The rooftop restaurant and bar is amazing

Stayed in April 2024

It was loud the first night - both in the hall and above. A JMU van seemed to arrive every 30-40 minutes. Did not have that problem at all the second night - guess there was just a lot going on with JMU festivities on Friday.

Friendly staff - good location, good breakfast and lots of amenities. We were more than pleased how well the guests were treated. Fast elevators, good, appointed rooms and a delicious breakfast. Plus the roof top restaurant was a value added if you didn't want to leave the property for dinner.

Stayed in April 2024

No smoking rooms

Loved the space in the room, and the view I had.

Stayed in March 2024

Everything was so clean and comfortable, the gym was super well equipped! I was so impressed by it , the pool is quite small but very comfortable , amazing rooms , they have hardwood floor so it’s super clean and the breakfast was so tasty and had good variety

Stayed in April 2024

Pool was great! Place was very clean and modern!

Stayed in April 2024

Found a small caterpillar in the sheets. View isn't as nice if you are placed looking away from the town. Breakfast was mediocre after claiming it was superb and was also very crowded. Our room was directly under the venue on the top floor, so the sounds of thunder thighs could be heard from the evening till late night. Entry to Hyatt is at an ungodly angle. If you have a modified car, you can forget about the entry. Your best bet is to enter from Holiday Inn and route through the parking lot.

Very nice modern location. Lobby/dining area was beautiful. Many shops close by for leuisure. Staff was great.

Stayed in March 2024

N/A

I loved all the lounge spaces and the views from the room we got. The Ridge Room was wonderful and convenient to go to for dinner. The breakfast was very good, more than the typical hotel breakfasts.

Stayed in March 2024

It was clean.

Stayed in March 2024

Outside lighting shines through room shade

Roof cafe

Stayed in March 2024

Nothing.

The breakfast buffet was amazing, great location and very nice and modern facilities!!

Stayed in March 2024

Would have been better if they had a jacuzzi in the pool area

Everything

Stayed in March 2024

Great breakfast and service

Stayed in March 2024

The hotel did not support any recycling or have a program in place.

Very nice place to stay, wish we would have stayed an extra day. Very nice place to stay if you have children, pull out couch was nice feature. Would have enjoyed the outdoor fire pit, had the weather been warmer. Good location if you are visiting some of Shenandoah’s caverns.

Stayed in March 2024