Reviews of Hyatt Place Herndon Dulles Airport - East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
13711 Sayward Boulevard, Herndon, VA 20171, United States of America
#10 of 20 hotels in Herndon
Guests' ChoiceReview Score
Based on 2401 hotel reviews
8.0Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.6
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Facilities
8.2
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Staff
8.5
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Value for money
8.2
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Free Wifi
8.2
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Reviewed: May 25, 2024
Alper
Turkey1 review7.0“Won't prefer this hotel again.”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 3 nights
There is no microwave in rooms. Breakfast is objectively poor. They charge $10 a night for parking at their hotel and they charged it even i don't have a car. (This is a daylight robbery)
Large rooms. Near to the metro station and airport.
Stayed in May 2024
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Reviewed: May 25, 2024
Mahmoud
Kuwait13 Reviews1 helpful vote9.0“Hotel is recommended but not breakfast”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was not not good, below expectations Restaurant staff are not helpful Actually, they were cleaners not staff
Room is comfortable Reception staff are excellent, friendly Near airport (8-10 min) Shuttle driver is professional
Stayed in May 2024
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Reviewed: May 20, 2024
Haja
United States of America26 Reviews1 helpful vote9.0Wonderful- • Family with young children
- • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
- • Stayed 3 nights
- • Submitted from a mobile device
All
Stayed in May 2024
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Reviewed: May 19, 2024
García
Mexico1 review7.0Good- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
They charged me more than the reservation
The bed
Stayed in May 2024
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Reviewed: May 17, 2024
Costanza
United Kingdom101 Reviews8 helpful votes8.0“convenient hotel for sleepover close dulles”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
breakfast. the food did not look of good quality (tasteless).
large room, nice staff
Stayed in May 2024
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Reviewed: May 16, 2024
Kathleen
United States of America1 review9.0“In town vacation at a lovely hotel.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 1 night
Plenty of space for our family of five, the kids loved the pool and we all loved the breakfast!
Stayed in May 2024
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Reviewed: May 16, 2024
Denny
United States of America2 Reviews8.0“All my needs were met or exceeded.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The cold a/c was terrible blowing on me all night. The phone was on the other side of the room. One sink.
The shuttle was excellent! The staff was very helpful and pleasant.
Stayed in May 2024
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Reviewed: May 13, 2024
Mark
Ethiopia8 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
As airport hotels go this was one of the better ones for the price. Very generous sized room.
Stayed in May 2024
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Reviewed: May 11, 2024
Rajesh
United Arab Emirates15 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 5 nights
Breakfast options were very limited. They didn't clean the room.
Room, Location of the property, Cleanliness.
Stayed in April 2024
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Reviewed: May 10, 2024
Ruth
Kenya26 Reviews2 helpful votes7.0Good- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
The carpets and bedding was old The sockets are old too no USB ports
The staff are so warm from the reception .More outstanding was their shuttle drivers . Breakfast had variety and fresh Spacious suite
Stayed in May 2024
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Reviewed: May 9, 2024
Cynthia
United States of America8 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed and Accessible Tub - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Paying for parking. Rooms need refreshing, furnishings look tired, walls need to be painted. Have stayed at Hyatt Place Hotels for years, this one has lost the fresh, classy look. Public areas are attractive and nicely decorated in contrast to I the rooms
Wonderful front desk staff! Excellent breakfast buffet with healthy choices, including fresh berries and melon. Great location near the airport .
Stayed in May 2024
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Reviewed: May 9, 2024
Ronda
United States of America6 Reviews1 helpful vote9.0“Quick and”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Close to airport and free shuttle
Stayed in April 2024
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Reviewed: May 8, 2024
Jessica
Cyprus5 Reviews1 helpful vote8.0“Great option for travelers on their way to or from the airport.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
Convenient location near the airport, a metro stop, and a nice little park. Plus, a decent breakfast and a few good restaurants in walking distance.
Stayed in May 2024
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Reviewed: April 30, 2024
Paul
Ireland20 Reviews2 helpful votes8.0“Good place to stay, when visiting DC.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds and Sofa Bed - High Floor
- • Stayed 7 nights
- • Submitted from a mobile device
There was too much chlorine/ bleach in the pool. It actually bleached a swimsuit
The staff are excellent.Maya, at reception was excellent and resolved an issue without any fuss. The housekeeping lady, Maria, was a breath of fresh air. In fact the staff were helpful
Stayed in April 2024
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Reviewed: April 26, 2024
Jayo
Qatar20 Reviews3 helpful votes7.0“Not a bad place to stay closer to Airport.”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
I have no much to say. It’s actually good. But I can see there is no staff to assist to carry guests luggage’s or support them during coming in or out. I believe it is the setup as per hotel policy. However, be kind enough to arrange the staff to such facilities case to case basis. I saw some elder women were struggling to carry their bags to their rooms by their own.
Everything perfect except I think one staff that served me. I came to the hotel on 22nd early morning although I supposed to check in on 21st evening. The person was at the front desk was so unkind and rude. Rest of the staff were absolutely great and so kind. So the rating which I given was completely based on the first incident.
Stayed in April 2024
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Reviewed: April 24, 2024
Errol
United States of America4 Reviews8.0“Recommended.”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 5 nights
Breakfast was very good, nice range of food. Free shuttle to Dulles airport. Excellent value for money. Close to metro station, easy to travel to DC attractions.
Stayed in March 2024
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Reviewed: April 23, 2024
Douglas
United States of America7 Reviews9.0“Not bad”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Had to commute for shopping, entertainment, and fast food(if needed)
Convient airport shuttle
Stayed in April 2024
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Reviewed: April 20, 2024
Aaron
United States of America3 Reviews8.0“Standard hotel airport with nice people at the front desk”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
Exactly what you expect from a hotel airport. Was gonna buy a water bottle on my way out and the dude at the desk told me to just grab it for free.
Stayed in February 2024
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Reviewed: April 16, 2024
Mikael
Sweden9 Reviews1 helpful vote9.0“Good for a short stay”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
A bit noisy AC. Breakfast could improve
Quiet location with easy access from the subway. Big room and a comfy bed.
Stayed in March 2024
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Reviewed: April 14, 2024
Elmer
Canada1 review7.0“Was good.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Had to rent a taxi to take us to the airport.
We left the motel before breakfast.
Stayed in March 2024
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Reviewed: April 11, 2024
David
Spain45 Reviews6 helpful votes8.0“Correct stay near AID”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 3 nights
The didn’t do the housekeeping any day, even noticing them. They brought just towels but didn’t make the bed.
The room was perfect. It’s true that the bathroom was a little bit strange because everything wasn’t together but it was fine. The airport is near, besides I think there is a shuttle service.
Stayed in April 2024
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Reviewed: April 10, 2024
Judith
United States of America9 Reviews9.0“Safe, clean, friendly staff”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
- • Stayed 4 nights
- • Submitted from a mobile device
Stock towels at pool better.
Nice variety of foods, attentive staff.
Stayed in April 2024
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Reviewed: April 10, 2024
Karen
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
A bit scary getting hold of shuttle at night. Last one 11.45, but we tried to contact them at 11.00. My phone wouldn't work. Eventually found a free phone in Dulles airport to call for shuttle (wish I had known that before) but when I rang it, it went through to answerphone. Really nice airport staff guy let me use his phone, and then got through to a real person. Also room was cold initially. Took a while to heat up.
The hotel was good. Staff were really helpful and breakfast was excellent. Approx 15 mins walking distance to silver metro line, or daytime shuttle to airport.
Stayed in March 2024
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Reviewed: April 9, 2024
Angie
Malaysia61 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The shuttle bus to the airport is on time friendly and helpful staff members
Stayed in April 2024
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