19813 Northwest FWY, Houston, 77065, United States of America
#143 of 427 hotels in Houston
Guests' ChoiceBased on 471 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.4
Staff
8.5
Value for money
8.2
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 26, 2024
Corey
United States of AmericaGave me a room that wasnt clean at 430 pm
Location
Stayed in April 2024
Reviewed: May 20, 2024
Raghavendra
IndiaThe ambiance and the front desk
The location was close to our office. Breakfast was not great, as very less option were available.
Stayed in April 2024
Reviewed: May 2, 2024
Shona
United States of Americathe a/c wouldn’t work in my room
everything was good
Stayed in April 2024
Reviewed: May 1, 2024
Candice
United States of AmericaVery shocked at the poor quality and lack of choice in the breakfast options. The lack of variety for this level of hotel is what I’d expect at a motel. Cereal, hard breakfast sandwiches, yogurt, cold hard boiled eggs that looked old and bread options. No fresh cooked eggs, bacon, sausage, decent fruit, bagels… I went out for breakfast when i shouldn’t have had to. Coffee area, some random guy was coughing all over the coffee bar with no regard to covering his mouth, lacing the cups and coffee dispenser with germs. I passed on the coffee. The only thing I did try was the yogurt with a homemade berry compost, which was appealing and tasty. I got to try a little before all the kids started touching and breathing over everything.
Clean and secure access to rooms. No one could just walk in and get on an elevator. Property is surrounded by great variety of restaurants and quick access to highway.. great location
Stayed in April 2024
Reviewed: April 25, 2024
Rosemary
United States of AmericaThe breakfast could be better.
Location and cleanliness
Stayed in April 2024
Reviewed: April 22, 2024
Joanna
United States of AmericaFood
The food is not good
Stayed in April 2024
Reviewed: April 16, 2024
Carolyn
United States of AmericaThere was a dirty towel with the clean towels
Room was very spacious.
Stayed in April 2024
Reviewed: April 16, 2024
Amanda
United States of AmericaWe had no ac the whole stay. Getting someone to look at the ac keep falling through the cracks between shifts.
Very clean and convenient to most everything we were doing. The free breakfast was pretty good most days. Everyday is something different.
Stayed in April 2024
Reviewed: April 8, 2024
Cecilia
United States of AmericaSmelly hallway and we could smell old cigarette smell in the room
Lobby
Stayed in April 2024
Reviewed: April 4, 2024
Willie
United States of AmericaThe television system operated poorly, complained to desk clerk, solution was changed remote.
Cleanliness and decor
Stayed in March 2024
Reviewed: April 2, 2024
Ms
United States of AmericaThe lighting in the room was off; there were 3 different colors of lights from the different lighting sources. 1 of the lamps kept flickering while I was using the desk to work. There was no microwave in my room so I had to use the one downstairs in the lobby. While I was in the gym the lights kept turning off; I assume they are motion-sensored, but where I was working out I wasn't triggering it. So I had to constantly move to that area to get them to turn back on. The pool was unusable because it was missing a part. I had to go upstairs to get the lobby cart (a staff member left both upstairs in a corner) so I could load up my things to take to my room. Need better breakfast options (better variety of cereal, thicker bacon, scrambled eggs etc.,)
I love the aesthetic of the hotel & my room. The room was spacious. I love the black out blinds!! It was quiet for the most part, so I was disturbed. Parking was easy to find. Lots of restaurants around. Hotel staff was nice; the lady at check-in made sure I knew the times for breakfast & correct way to enter the internet password; another staff member helped cut my wait time to check out short so I didn't have to wait in line. Gym had pretty much all of the equipment I needed to continue my workouts while away. I enjoyed the yogurt and granola for breakfast.
Stayed in March 2024
Reviewed: April 1, 2024
Luis
United States of AmericaThe pool was closed for cleaning, we ask two times an extra towel and they never send it to our room
I like the room and the way the hotel looks, the location
Stayed in March 2024
Reviewed: March 30, 2024
Magesh
United States of AmericaLocation and accessability
Staffs were friendly and courteous
Stayed in March 2024
Reviewed: March 26, 2024
Elizabeth
United States of AmericaThe room we stayed in didn’t have a microwave
Stayed in March 2024
Reviewed: March 24, 2024
Oliva
United States of AmericaNo microwave in the room
It was clean and comfortable
Stayed in February 2024
Reviewed: March 18, 2024
Patricia
United States of AmericaWe stayed in room 421 .the mattress Need to be turned over it feels like a sink hole and it squeaks
. The location was good 10 minutes from family. Close to stores and places eat.i like that the house keeper came and clean every day.the hayatt place that I stayed at in South Carolina.in February they cleaned only once during my stay.
Stayed in March 2024
Reviewed: February 14, 2024
Christine
United States of AmericaCoffee pot was out for most of the time I was there for breakfast. The staff person seemed to be uninterested in checking on everything. And when I greeted her she barely responded. Also, the front desk clerk when I checked in...I showed up and the front door did not open. So I hit a button that looked like a doorbell but there was no response. After some time the front desk clerk came to the door and with her own hands pushed open the automatic door saying, "the door is broken" and I said "and how was I to know that". She said "oh" Then she said "its freezing cold out". I agreed.
Location near restaurants was ideal for my time there. The room was extra roomy and comfortable. I loved the bed, pillows and the room set up. Very comfortable.
Stayed in January 2024
Reviewed: January 22, 2024
Javier
United States of AmericaOne of the guest had a dog that was barking at night.
Clean, most of the time quiet and friendly staff
Stayed in January 2024
Reviewed: December 16, 2023
Ralph
United States of AmericaBreakfast was not super
Great Hotel
Stayed in December 2023
Reviewed: December 1, 2023
Paulavivi
United States of AmericaThat they didn't have microwave in the room
Loved the buffet style food, how organized and the variety they had. Loved how clean the shower was .
Stayed in November 2023
Reviewed: November 23, 2023
Dadamuga
United KingdomThe wash powder dispenser was broken or possibly empty. It took my money without giving me soap.
Very good breakfast, rooms and facilities. Kind staff, large clean rooms
Stayed in November 2023
Reviewed: November 14, 2023
Eckert
United States of AmericaNight shade in room kept falling down.
Good breakfast, some things could have been warmer. Staff was very friendly!
Stayed in November 2023
Reviewed: October 16, 2023
Aaron
United States of AmericaThe breakfast is subpar, the meat choices are limited and the bacon is too greasy.
The location is great it's easy access to freeway. It's near many different restaurants.
Stayed in September 2023
Reviewed: October 16, 2023
Pamela
United States of AmericaBreakfast was terrible !!!!
Stayed in October 2023
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