530 S Gay st, Knoxville, 37902, United States of America
#6 of 102 hotels in Knoxville
Guests' ChoiceBased on 914 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.4
Value for money
8.4
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 2, 2024
Shanna
United States of AmericaIt was a beautiful hotel!! Clean!!
It was awesome! The staff was wonderful the only thing I didn’t like was the parking. It was just me and my daughter so we had to carry/pull our luggage from the near by parking but it was on the weekends and it was free I heard you had to pay through the week. Over all I would stay there again beautiful hotel and the staff ❤️
Stayed in April 2024
Reviewed: May 31, 2024
Matt
United States of AmericaN/A
Great location and value
Stayed in May 2024
Reviewed: May 29, 2024
Patricia
United States of AmericaThis hotel is was awesome from the valet to check in girls wveryone professional and friendly . Location is great we would loved to explore more but only stayed one night. Definitely would like to return. Rooms were clean and comfortable. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stayed in May 2024
Reviewed: May 29, 2024
Lisa
United States of AmericaBreakfast was great! Location was great! Beautifully decorated and so comfortable!
Stayed in May 2024
Reviewed: May 28, 2024
Darrin
United States of AmericaAC issues the first night - not comfortable. Housekeeping never came the first day…towels exchanged the second day… bed never made up-just not what I am used to, unless they share that info upfront. Breakfast was great with attentive service.
Large room in a great location
Stayed in May 2024
Reviewed: May 27, 2024
Stephen
JerseyOne of the features advertised was the rooftop bar and this was one thing that influenced our booking. It was again mentioned at check-in. We went to use it for a drink and some dinner only to be turned away as they had some private function on. Very disappointed. Went to the Irish pub next door which was fab so every cloud and all that, its just unfortunate that a promoted facility was not available.
The Hotel was charming. Nice room and facilities. Breakfast provided and it was very good. Staff lovely.
Stayed in May 2024
Reviewed: May 25, 2024
Bonner
United States of AmericaNa
Location, st
Stayed in April 2024
Reviewed: May 22, 2024
Adam
New ZealandIf I had to pick one thing - it would be the shower - unusual nozzle. But it’s definitely not a deal breaker.
The Staff were excellent, nothing was too much trouble. The room was lovely, clean, with ample room for four people.
Stayed in May 2024
Reviewed: May 20, 2024
Nicole
United States of Americavalet parking
beautiful room, friendly staff, great location, awesome views
Stayed in May 2024
Reviewed: May 17, 2024
Steve
United States of AmericaHistoric hotel, circa 1919, elegantly restored. Rooftop bar is gorgeous.
Stayed in May 2024
Reviewed: May 16, 2024
Remedios
United States of AmericaCons: hefty parking fee (it’s downtown. I get it). The hotel concierge automatically charged my credit card for the days I stayed. I only parked for two days even though I stayed for 3. I asked to remove the third day. Sure, it was resolved. However, it took 3 different employees on 3 different times. The first two employees said they’ll make sure they’ll remove the charge but it was not. The day after checkout, my bill still reflected 3 parking charges. When I spoke with someone on the phone, she fixed it but I felt that she had an attitude. She cut me off during my mid-sentence when I informed her that no one told us that overnight parking is charged after 4pm. She proceeded to tell me that this is a “specific question.” This does not make sense to me as this is a “general information” to tell customers about parking. Hyatt is supposed to be a nice hotel but this kind of service makes me not want to go back or recommend it to anyone. It left a bad taste in my mouth.
Pros: location, right at the heart of everything, clean and spacious room, comfortable bed and pillows. Breakfast is ok. Starbucks next door. Nice lounge.
Stayed in May 2024
Reviewed: May 14, 2024
Lesle
United States of AmericaNo onsite parking or a designated lot was a bummer.
Breakfast, staff, bed and pillows
Stayed in May 2024
Reviewed: May 10, 2024
Marlon
United States of AmericaThe view from our room was directly at the apt condos next door.
Professional service especially the valet service.
Stayed in May 2024
Reviewed: May 5, 2024
Brittany
United States of AmericaClean, comfy and excellent location!
Stayed in May 2024
Reviewed: May 5, 2024
Steven
United States of AmericaWe really liked the staff. Valet parking was easy. Walking distance was great. Market square was just a block away.
Stayed in April 2024
Reviewed: May 4, 2024
Faron
United States of AmericaRooftop bar was closed for wedding party,
Staff was so nice and helpful, breakfast was excellent.
Stayed in April 2024
Reviewed: May 4, 2024
Terri
United States of AmericaN/A
-The location -Friendly and professional staff -Clean, modern, pleasant room -Breakfast
Stayed in May 2024
Reviewed: May 4, 2024
Amaia
SpainPerfect location. Greta room, super confortable beds. Very nice staff.
Stayed in May 2024
Reviewed: May 3, 2024
Sally
United States of AmericaNone that I can think of.
Great location, booked last minute for a concert at the Tennessee Theater. Walked out the front door, turned left, crossed a street and arrived at our destination. We will definitely consider future events at this venue due to our pleasant stay at the Hyatt.
Stayed in May 2024
Reviewed: May 3, 2024
Richard
United States of AmericaN/A
Location was perfect. We were able to walk to our venue and the restaurants. Definitely would stay here again. The staff were all great and the breakfast was good too.
Stayed in April 2024
Reviewed: May 3, 2024
Dianne
United States of AmericaNo issues
Terrific location near everything
Stayed in May 2024
Reviewed: May 2, 2024
Paul
United States of AmericaI prefer a pool or hot tub when I stay somewhere.
The room was very clean and comfortable. The location of the hotel was perfect to get around the area.
Stayed in April 2024
Reviewed: April 30, 2024
Sachiko
United States of American/a
n/a
Stayed in April 2024
Reviewed: April 28, 2024
Frankie
United States of AmericaNothing
Very nice hotel, close to everything!!!
Stayed in April 2024
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