Reviews of Hyatt Place Memphis Primacy Parkway This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1220 Primacy Parkway, Memphis, TN 38117, United States of America
#93 of 189 hotels in Memphis
Guests' ChoiceReview Score
Based on 293 hotel reviews
7.5Score breakdown
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Cleanliness
7.8
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Comfort
7.9
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Location
8.3
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Facilities
7.6
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Staff
8.4
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Value for money
7.4
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Free Wifi
7.3
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Reviewed: May 28, 2024
Melinda
United States of America14 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
The pool was nice.
Stayed in May 2024
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Reviewed: May 27, 2024
Dawon
United States of America2 Reviews7.0“My stay was good.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
I didn't like that I had to pay $7 a day for parking. There was nothing special about their parking lot that warranted a daily parking fee (in my opinion). It wasn't like they had a patrol car of their own watching the cars that were on the lot. The police would drive by once in a while but that was it.
I liked the breakfast. The waffle was my favorite. The sausage was ok, but bacon would've been nice to have. The coffee was good, and the orange juice was fresh.
Stayed in May 2024
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Reviewed: May 15, 2024
Bufford
United States of America2 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The room had very little toiletries. When more was requested, guest had to go down to front desk to obtain bc “there is no one avail to bring”
The staff was friendly
Stayed in May 2024
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Reviewed: April 30, 2024
Allison
United States of America7 Reviews2 helpful votes6.0“Great location, decent sized room but needs some updating”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted from a mobile device
The beds are SO uncomfortable. They’re like laying on a rock. The tile in the bathroom was falling off the wall, the wood panels were chipped and not in good condition. We came into the room and i noticed what I thought was glass on the floor but it was come kind of confetti but it was all over the room. There was a basketball convention in town and the kids staying on our floor were pounding on the doors till 3am, and I called the desk twice and they did nothing.
The location was great! The staff was always very nice and accommodating. The rooms are large and spacious!
Stayed in April 2024
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Reviewed: April 28, 2024
Karla
United States of America6 Reviews7.0“Clean, well-located hotel. Perfed for a short stay.”- • Family with young children
- • Specialty Double Room with Two Double Beds and Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Pay parking for a regular lot without security was a little much for location not downtown. Facilities were well maintained well but a a bit old for example, the elevators. Also housekeeping didn’t stop by, even when we didn’t have the do not disturb door hanger on
Location was great, room was nice sized. Front Desk Staff went above and beyond to be helpful. Breakfast was included, always smelled good; we always missed it due to family obligations away from the hotel.
Stayed in April 2024
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Reviewed: April 16, 2024
Forrest
United States of America1 review6.0“Difficulty checking in when booked through booking.com. Got charged 3 times in addition to the booking charges paid in”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Crowded lobby area, noisy hallways and poor staff service.
Location
Stayed in April 2024
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Reviewed: April 16, 2024
Shequita
United States of America29 Reviews2 helpful votes8.0“Good”- • Leisure trip
- • Family with young children
- • Specialty Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Charged us $30 fee to check in early and we where from out of state
Great location
Stayed in April 2024
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Reviewed: April 8, 2024
Janie
United States of America1 review8.0“It was very nice and comfortable I would definitely recommend”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Bathtub in the room and an indoor pool would have been great.
Room was ready and clean. Hotel was clean, the staff was very friendly and courteous. The breakfast was really good. It was very busy but they kept up with the refills very well. The bed was very comfortable only thing missing was there was not a bath tub.
Stayed in April 2024
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Reviewed: April 2, 2024
Steve
United States of America2 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Specialty King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted from a mobile device
They took a $50 a day incidental security which was supposed to be refunded at the end of the stay of almost $800 and to date I have only received $300 in refunds
Parking security and view
Stayed in March 2024
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Reviewed: April 1, 2024
John
United States of America1 review6.0“Never again there!!”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The room was full of dog hair(and no we didn’t have a dog). We stayed three nights and four days and they never came to clean the room or give us clean towels. When we called for clean towels we were interrogated about when we got there? How long we were staying? Why we needed clean towels? And how many we needed? And of course they charged me for two nights on top of my booking.com reservation.
The property was in a good location.
Stayed in March 2024
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Reviewed: March 8, 2024
Kia
United States of America2 Reviews7.0“It’s was a fun and clean stay”- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Property get booked really fast
The gore is very clean
Stayed in March 2024
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Reviewed: January 13, 2024
Dan
United States of America1 review8.0“Clean and sufficient the money.”- • With a pet
- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Staff could have been more friendly.
Good.
Stayed in January 2024
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Reviewed: January 3, 2024
Latasha
United States of America12 Reviews7.0“was pleased beside dirty sofa bed ..paid 200 dollars a night for dirty room”- • Business trip
- • Travelers with friends
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
sofa had black dirt on the bed did
customer service
Stayed in December 2023
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Reviewed: December 27, 2023
Fabiano
United States of America6 Reviews6.0“Razonable”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The Beds! They are small and not comfortable
Good
Stayed in December 2023
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Reviewed: December 27, 2023
Jean
United States of America5 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Accessible Tub - Disability Access
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was great the first day but so many items not available on the other mornings. Thought it odd we had to pay for parking, especially seeing the hotel is in the suburbs.
Nice location, room spacious
Stayed in December 2023
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Reviewed: December 16, 2023
Wilson
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Ants in 1st room but no issue with trying to get another room.
Good customer service. Everything was presentable
Stayed in December 2023
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Reviewed: December 10, 2023
Brenda
Canada12 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Specialty Double Room with Two Double Beds and Sofa Bed
- • Stayed 5 nights
- • Submitted from a mobile device
The bathroom needs to be updated. Could used more garbage cans, as our room only had one which got full really quickly in 3 days. Coffee maker only had one regular coffee pkg, so 2 would be better.
The hotel was in a quiet location, easy to find,plus walking distance to local restaurants as well. Beds were comfortable, the rooms were clean, and the staff was friendly. Even with late check-in, we were able to get a drink from bar as it was closing.
Stayed in November 2023
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Reviewed: November 30, 2023
Camille
United States of America3 Reviews1 helpful vote6.0“Good for price but no room service”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted from a mobile device
No room service during my 5 day stay, had to ask front desk for more towels. Ended up with a stack of dirty towels and no where to put them. Carpet was a little smelly, room didn’t get warm during 30 degree weather.
Breakfast was good, not a big selection.
Stayed in November 2023
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Reviewed: November 30, 2023
Carla
United States of America6 Reviews6.0“I had somewhere to sleep”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 5 nights
- • Submitted from a mobile device
Paying to park and I paid but everyday I had a card on car I needed to pay had to go to front desk 3 days out on my 5 day stay to show them I paid for 6 days of parking. Also I had to get my towels myself everyday
Close to family home
Stayed in November 2023
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Reviewed: October 24, 2023
Guillermo
United States of America21 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 3 nights
Have another chair in the room.
Size of room.
Stayed in October 2023
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Reviewed: September 5, 2023
T
United States of America2 Reviews9.0“Met my expectations”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Great stay Great location Friendly staff Clean facility Loved it
Stayed in September 2023
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Reviewed: August 24, 2023
Renaldi
United States of America9 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The carpet and sofa are smell bad 👃 👎
Bed is so comfyyyy...
Stayed in August 2023
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Reviewed: July 20, 2023
David
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Specialty King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Price was higher through booking dot com than what I could have received from the hotel and hotel was not able to change rate because it was done via booking dot com
Stayed in July 2023
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Reviewed: July 17, 2023
Robert
United States of America1 review7.0Good- • Leisure trip
- • Group
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
That my room didn’t get clean while I was there!!
Breakfast
Stayed in July 2023
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