161 Airport Lane, Pensacola, FL 32504, United States of America
#30 of 57 hotels in Pensacola
Guests' ChoiceBased on 312 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
9.0
Facilities
7.7
Staff
8.7
Value for money
7.2
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Daisy
United States of AmericaRoom would of done had more cleaning details such as bathroom especially in the shower, had a few mold spots. Ceiling of the room had a few water spots.
Liked the Friendly staff and easy booking online along with it being pet friendly.
Stayed in May 2024
Reviewed: April 23, 2024
Rogers
United States of AmericaThey charge me twice for 1 night
It was comfortable
Stayed in April 2024
Reviewed: March 22, 2024
Donna
United States of AmericaI think the price for the room was outrageous. There was five of us we chose your hotel because it was close to the airport so we could be shuttled. We were told it’d be better if we just walk and push our own stuff over there and since there was five of us we were counting on the sofa bed when we opened the sofa bed, it was completely broke, the mattress was coming apart. The part that is hooked to the frame was broke off from the frame. The mattress was falling through. No one could sleep on it and we have the manager come up and look at it and ask if we could just sleep on the better half of it Instead of giving us a different room or a discounted rate. We just had to fold the bed back up and sleep on the couch. I will be coming back to the Pensacola area and I have talked with other people and they want to come to the Pensacola area but no we will not be staying at the Hyatt anymore. We thought the Hyatt would be a good hotel and the only thing good about it was it did have a good breakfast.
Good location to access the airport.
Stayed in March 2024
Reviewed: March 14, 2024
Luv2travel2much
United States of AmericaCheck in tool 30 min . No line . Charged multiple times as the rep swiped my card over and over and told me it was being declined . I simply opened up my online banking and showed them that the chargers were being deducted from my account . He told me they would be cleared and only on hold . He.swiper my AE card 2x . I visually watched the card reader show approved before he claimed it was declined and swiped it again . Since IA am on a cruise, I will not be able to verify until my return . Made a very stressful start of what is a beautiful vacation.
Location to the Airport. 7 min walking distance !
Stayed in March 2024
Reviewed: February 28, 2024
Robert
United KingdomStaff
Ideal location to the airport. Hyatt in name only- having stayed in many Hyatts over the years their check in staff were the rudest and most incompetent I have experienced.
Stayed in February 2024
Reviewed: February 11, 2024
Dennis
United States of AmericaThe hotel felt a little dated.
The room was large and comfortable. The staff was friendly and helpful. Free parking and very close to Cordova shopping mall and several dinning options. Very short walk to Pensacola airport. Great for very late arrivals or early departures.
Stayed in February 2024
Reviewed: January 16, 2024
Julie
United States of AmericaA bit expensive.
Very convenient for early morning flight.
Stayed in January 2024
Reviewed: January 12, 2024
Faauaa
United States of AmericaThe AC was really loud every time it kicked on and the pool was freezing cold and little things just kept falling apart as soon as you touched it inside of the hotel room. For example, the toilet paper holder kept falling off the wall.
Really close to the airport. The breakfast and people were amazing.
Stayed in December 2023
Reviewed: December 14, 2023
Aaliyah
Antigua & BarbudaTub in bathroom, sheets weren't as clean, no cleaning service during the stay, windows not soundproof
Location to airport and shopping mall; and the free shuttle service available
Stayed in December 2023
Reviewed: November 4, 2023
Shaun24
United States of AmericaOld rooms need updating
Location
Stayed in October 2023
Reviewed: November 3, 2023
Shaun24
United States of AmericaOld run-down
Location
Stayed in November 2023
Reviewed: July 18, 2023
Barton
United States of AmericaElevators are slow
Breakfast was great, staff was friendly and u always saw them cleaning especially when it rained
Stayed in July 2023
Reviewed: July 4, 2023
Tawanna
United States of AmericaThe room was not ready when we arrived. Staff offered a king room which would put our kids on the pull out bed. It was really inconvenient from traveling 3 hours and we arrived after 4 pm.
The breakfast and the location
Stayed in July 2023
Reviewed: May 1, 2023
Jennifer
United States of AmericaWe booked this hotel specifically for the indoor pool and it was freezing. Almost too cold to swim at all. The rooms was comfortable but pretty beat up and not very clean.
The breakfast was excellent, huge selection with hot fresh options. the location was great by the airport and mall but wasn’t too loud. Nice to have a bar in the lobby.
Stayed in April 2023
Reviewed: May 1, 2023
Sweetm
United States of AmericaBasic t.v. couldn't use Hulu , Amazon Prime, Netflix, etc.. No microwave in room. And the provided coffee supplies (creamer was so bad that the creamer packet actually said "whitener") bathroom essentials (actually body wash was empty)were WELL BELOW PAR for the prices paid for this room in my opinion...
Very comfy bed, room had sofa and leg rest.. shower was a little bigger than most but smaller than I was expecting..key cards actually worked for whole trip 😅
Stayed in April 2023
Reviewed: May 1, 2023
Latasha
United States of AmericaNo coke products
Great location
Stayed in April 2023
Reviewed: May 1, 2023
Latasha
United States of AmericaThe first room I was in had an issue. It made me and my 2 daughters very uncomfortable and upset. However, when I went downstairs and expressed my concerns to the staff they moved quickly without any questions moving us to a more comfortable and acceptable room. The staff was really awesome.
The location was great. I was within 10 miles of everything I needed. The staff was friendly. Breakfast was very satisfying.
Stayed in April 2023
Reviewed: March 22, 2023
Martin
United States of American/a
close to the airport.
Stayed in March 2023
Reviewed: March 15, 2023
Dorothy
United States of Americavacuuming, dusty Offer some pillows that are not so thick - hard to sleep on!!
Stayed in March 2023
Reviewed: February 27, 2023
Lavonne
United States of AmericaConvince
Stayed in February 2023
Reviewed: February 23, 2023
Barbara
United States of AmericaThe tv has two remotes but no instructions on which to use. Every time i have stayed i have had problems with the tv. It would be so simple to add a small card with instructions.
Location great, breakfast adequate.
Stayed in February 2023
Reviewed: January 17, 2023
Franco
AustraliaEnjoyed this hotel. The inclusive breakfast was definitely worth doing. In a good location and the staff were friendly and helpful.
Stayed in January 2023
Reviewed: December 26, 2022
Thomas
United States of Americafurniture, walls, etc worn needing repair , replacement and renovation.
bed comfortable and staff was nice
Stayed in December 2022
Reviewed: November 30, 2022
Chrystal
United States of AmericaHairs in sink like a man had just shaved. Beds were not comfortable. Pool area had a creepy vibe & no towels. And some heathen took their fake nails off and left them on table by pool. Unbelievable. Food in diner (dinner) was ungodly expensive. I bought dinner for the 4 of us for what they wanted for a burger.
Breakfast was great! Customer service at front desk was great! John was new but he was so friendly and helpful! Daughter had a blast in pool. Main reason we stayed there. Traveling thru to Jacksonville. Room set up was cool. We were literally right next to airport but surprisingly didn’t hear a thing! Like the bar. And available snacks/drinks available to purchase.
Stayed in November 2022
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